Like a chocolate that looks good on the outside but bite in and oh!. Said hotel had been renovated in 2011. Certainly exterior had been been by looks but thay must have missed our room and the old hallways carpet. I've stayed in larger cruise ship state rooms than this. Bed was rock hard and uncomfotable and hair was all...
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We appreciate your response. We are continuously renovating the property. We are aggressively attacking our 99 rooms with this process. I apologize that your stay did not meet your expectations. We have just recently purchased all brand new HD Flat screen TV's and pillow top mattresses for the rooms. I am pleased to hear the staff made you feel welcome....
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I had to a chance to book this property in preparation for an overnight (just two nights ago) stay prior to my daughter's graduation from SUNY Brockport the next day (about 40 minutes away). My stay was easy, convenient, and the Microtel met my expectations in every way. I had reserved my stay with a Credit Card so when I...
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Thank you so much for your feedback! We are thrilled that you had a wonderful weekend for the Brockport graduation and we could be a special part of it! If you happen to be traveling in the area again, stop in and say hi! Enjoy your summer!
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I stay in middle to low end motels all the time. The lady was rather snappy behind the counter, the price was on top side of what I thought reasonable and the next morning I go to take shower and there is a huddle of hair in the drain. On check out the clerk properly asked me if I used...
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Thank you for taking the time to fill out this survey. I apologize if your check in came across as snappy. We tend to take great pride of our prices, cleanliness, and service. The hair in the tub is not of the norm. Thank you for bringing this to my/our attention. I am glad to hear that your check out...
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We stayed here one night while visiting our daughter in East Rochester. The location is convenient to the Interstate. This is an older property, and I would say it's showing it's age a bit (but then, so am I!). A little brightening would not hurt here, with fresh paint and carpet. However, I must emphasize that the hotel was clean...
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Thank you for taking the time to rate us! Your feedback is very important to us!
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My expectations were low for the price but I was extremely satisfied. It was Clean freshly decorated, quiet, nice linens, comfortable bed and the staff was very helpful, outgoing and friendly. Breakfast was not extravagant but it was plenty to choose from. I will stay here again when I go to visit Nazareth college and RIT. I gave an ecellent...
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Profile: mid-40s couple in area for wedding.
My husband and I planned to stay in a more upscale hotel but didn't make a reservation early enough and elected to stay at the Microtel as many of our group attending the wedding had booked here and they had rooms available.
Considering the other hotel was $158 and this hotel was $55,...
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Thank you for the feedback on your most recent stay! It is so important that we hear back from our guests. We look forward to seeing you again! Thank you!
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This was our 4th visit to the Microtel in Victor NY. (Saturday November 19th)
As always it was clean, neat and quiet. There was no smoke ordors in the room and for sure there are no bed bugs. The folks who wrote the review to say that there were bedbugs must have stayed at another hotel. Do not let their...
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Thank you for your response. We appreciate your kind words and hope to keep meeting your expectations!
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We have stayed here a number of times and plan to return again. Our stays are lengthy.The public areas are very clean and orderly. The staff is helpful and cheerful. Special thanks to Andrew and Jackie -their warmth and kindness was genuine. The manager ,Tom, has always been accessible and eager to please. I'm very sensitive to smoke and have...
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I am so glad to hear of your wonderful stay! We strive to make our guest feel at home away from their home. Thank you for the great response. We look forward to seeing you again.
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Convenient, yes. We stayed there on our way back from the Finger lakes and had some relatives to visit in Pittsford. The first room stunk of stale smoke so bad I walked right out and changed rooms. This is a non smoking hotel??? The next morning I was having coffee in the lobby breakfast area and was talking to a...
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Thank you for your input. I am glad to hear that you were promptly moved to a room that was more fit to your liking. It is very unfortunate when you have a smoke free hotel and people disregard the rules. It was refreshing to see that you and your family took advantage of our hotel during your trip to...
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The bed is crawling with bed bugs. Disgusting. They switched my room ( it's midnight) but I'm sure I won't get any sleep tonight.
It also reeks of stale smoke.
Do not stay here.
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Thank you for your feedback. I am glad that we had a chance to meet and address the issue. Our hotel does routine preventative maintenance to avoid these issues. These concerns are a worldwide epidemic.
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