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InterContinental Mauritius Resort, Balaclava Fort

5.0 of 5
Ville Valio Rd, Balaclava, Mauritius
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InterContinental Mauritius Resort, Balaclava Fort
Ranked #3 of 5 hotels in Balaclava
4.0 of 5 stars 463 Reviews
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463 reviews from our community

What travellers say about this hotel
  • Main restaurant(16)
  • Water sport(13)
  • Room service(13)
  • Very good(12)
  • Noble house(11)
  • Swimming pool(9)
  • Ocean views(8)
  • Star hotel(8)
  • Glass bottom boat(6)
  • Friendly and helpful(4)
Traveller rating
    204
    144
    59
    34
    22
Only show reviews for Family (121) | Couples (256) | Business (25)
Date Rating
New Delhi, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 May 2012 NEW
2
people found this review helpful

We went on our honeymoon last year in the month of May. Hotel & Room were amazing. We had the room with the jacuzzi on the terrace. It was quiet relaxing. However, we felt that our Travel Agent (TUI) would have given us better personalized service. Eating options for Vegetarians are a bit limited but I liked the food &... More

Was this review helpful? Yes
Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
26 May 2012

Dear Puneet O, Thank you so much for sharing your experience regarding our Resort on Trip Advisor. I have read your comments carefully and shared the same with all our Management team. Our Executive Chef is always willing to prepare something to your liking should you need. Please feel free to let us know next time you come for your... More

Theni, Tamil Nadu, India
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 24 May 2012 NEW

hi everyone ,last april i went to mauritius for vacation,i took a package from Thomascook,they chosen me this hotel ,i stayed in a president suite with all meals included ,quite costly but worthfull.the hotel has a separate beach ,with a beach side restaurant,they three more restaurants especially they have all variety of foods inside the hotel itself.my room was in... More

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Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
26 May 2012

Dear Henitkannan, Thank you very much for sharing your comments on your experience with us on Trip Advisor. We are delighted to learn that you enjoyed your time and hotel facilities. I have shared your comments with all our team as your feedback is a great demonstration of what we are trying to achieve on a daily basis, i.e. create... More

Richardson, Texas
2 reviews
4 of 5 stars Reviewed 22 May 2012 NEW

Hi!! My concerns: 1.My first International travel 2.Honeymoon (to remember) 3.A vegetarian from India Therefore, Intercon was my obvious choice.Built in a fine location away from city's hustle and bustle, the standard room we stayed in was pool facing,so had a b'ful view of pool+nature. What I liked most about hotel: 1.Good complimentary breakfast with varied food 2.Big rooms,so did... More

Was this review helpful? Yes
Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
23 May 2012

Dear Sonna895, Thank you very much for sharing your experience with our resort on Trip Advisor. I am delighted that you enjoyed this very special moments with us. I have also well noted your comments on the private transfer and on a more efficient problem solving service. We share our guests' comments on a daily basis with our teams to... More

India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

Just finished my week long family vacation in Mauritius. Stayed at the Intercontinental Hotel and was glad about our choice. Nice, huge, well maintained property coupled with extremely warm and hospitable staff made my family's stay a very pleasant and memorable one. Ms. Dalida, the Guest Relations Manager was extremely helpful (she arranged for an early morning 6.00 am packed... More

Was this review helpful? Yes
Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
23 May 2012

Dear Nichinam, First of all I would like to thank you for your fantastic comments on your recent stay in Mauritius. We are very proud of our staff and I have made sure I shared your great feedback with them especially the one mentioned by their names. This is what we strive for: deliver Unique, Authentic and Enriching experiences for... More

Surat
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 May 2012
4
people found this review helpful

First lemme address the issues i read here on reviews before booking this property .That happens primarily bacause of a lack of communication with your travel agent & hotel.Some times hotel is not informed of special arrangements & sometimes hotel simply dont care if you have just booked from just “anyone” .Destination specialist agents have a clout over hotel as... More

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Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
18 May 2012

Dear Sharan H, Thank you very much for taking the time to share your experience and also for stressing the fact that sometimes communication can be the source of lots of disappointment. I am delighted to read that you enjoyed your time with your wife. I have passed on your comments to our Executive Chef in terms of food during... More

Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 15 May 2012
2
people found this review helpful

We stayed in this hotel for 6 days. The service levels were the worst i have ever seen in my life. Security::: We rented a vehicle from a private agency and parked it at the hotel (since hotel charges twice for worse vehicles) at 11:30 at night we get a rude call from the reception, who tell us to remove... More

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Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
16 May 2012

Dear Deepanker A, I thank you for sharing your feedback regarding your recent stay in our property. I have read it very carefully and I sincerely apologize for the attitude issues you faced with some of our staff members. All your comments have been shared with our Management team so that they can review with their respective teams and come... More

Baltics, Europo
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

We (2 adults and 1 year old kid) stayed in Intercontinental for 10 day and overall found hotel very average comparing with our previour Intercontinental experience. What we didn't like in the hotel: -hotel airport transfer: car came with broken baby chair -check in: we came in the afternoon and after 26 hours trip with 1 year old baby were... More

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Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
16 May 2012

Dear Nata_Baltics, Thank you for sharing your feedback on Trip Advisor. We have already received your feedback through our InterContinental online questionnaire and I have shared with you our comments. I take the liberty to copy below the letter we sent you with my GM last week. Thank you for having chosen the InterContinental Mauritius Resort Balaclava Fort for your... More

Pretoria, South Africa
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 May 2012
2
people found this review helpful

We are 4th time visitors to Mauritius and have first hand experience of 5 hotels. I Booked this hotel to celebrate my wife's birthday on the 28th April. On a very late arrival the same day we were sent to dine at 9.45pm on the beach.A cake was offered to be brought to the room, very nice! Thereafter escorted to... More

Was this review helpful? Yes
Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
16 May 2012

Dear Giovanni s, Thank you for sharing your comments on Trip Adivsor. I have read them carefully and shared them with our Management team so that they can all share with our team members and prepare an Action plan to prevent those issues from happening in the future. There is a mix of technical and attitude issues. We sincerely regret... More

Pune, India
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 14 May 2012
1
person found this review helpful

We stayed in this property for 7 nights. Though we had requested for early check in , we had to wait for 1 and half hr for the room. We were booked in ocean view room but were given garden view room, even after asking reception for this, they didn't do anything about it. This hotel is not meant for... More

Was this review helpful? Yes
Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
16 May 2012

Dear Vinita S, Thank you for taking the time to share your experience with our resort. I have shared all your comments with our Management team so that we can improve our level of service and quality. We sincerely regret to learn about your unsatisfying experience. We would like to present our apologies should you have felt that our staff... More

New Delhi, India
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2012
3
people found this review helpful

We travelled there as Indian honeymooner from 2nd to 9th May and the reason why we chose the hotel is because we read good comments recently on the Indian restaurant. So, first of all, it's a pain to get a reservation at the restaurant. Luckily on our 2nd day, we managed to get through, but the real disaster. The waiter... More

Was this review helpful? Yes
Arnaud Esnault, Executive Assistant Manager at InterContinental Mauritius Resort, Balaclava Fort, responded to this review
16 May 2012

Dear Vinod K, Thank you for taking the time to share your experience. Veda, our Indian restaurant, is extremely popular and always very busy. However this is no excuse for bad service. I have shared your comments with our Food and Beverage Manager. He will share those comments with his managers and Veda service team to make sure it does... More

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Additional Information about InterContinental Mauritius Resort, Balaclava Fort

  • Intercontinental Hotel Mauritius
  • Intercontinental Hotel Balaclava
Address: Ville Valio Rd, Balaclava, Mauritius
Price range (per night):* RM601 - 1,339

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InterContinental Mauritius Resort, Balaclava Fort
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