Stayed in this hotel for two nights. Overall great experience. Very good pool and hot tub. Gym machines are all working and are in an excellent shape. Flat screen TVs with a choice of programming. Rooms are kept clean. Breakfast is satisfying. Rooms are big and bathroom is bigger than in any other hotel I've been at.
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I enjoyed this hotel, the staff was friendly and the hotel is clean and up to date.
We used the hot tub which the temperature was not consistent throughout the week I was there.
The fitness room here is the best I've seen at a limited service hotel.
The rooms are big enough, I had a fridge and microwave (don't...
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We can't say enough about the staff at this hotel. They are so helpful and eager to please. The hotel was very clean, the room was spacious, the breakfast was wonderful. They didn't mind when 12 relatives showed up for a pizza party. What we will remember MOST, is their kindness when we had to call 911 and have our...
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Thank you for your review! I am glad that the staff went to such lengths for you. We hope your father is doing better and hope to see you again in the future!!
Great Hotels Guests Love
Dan Calabrese
AGM
585 872-0900
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Everything was good here. And I got a good rate when I needed to book a second night, and they gave me my $107 a night rate, that I couldn't get online. Bathtub is spanking clean - would like to know what they use! Went around the 1 mile path around the pond - would love to do that in...
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Jeanie,
Thanks sparling review of our property!! Our staff takes pride in our hotel and we are glad you enjoyed yourself. I to enjoy the park and talking walks in the warmer months! We hoope to see you in the near future.
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Dan Calabrese
(585) 872-0900
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All of the staff seemed like they only had one job to do...........fulfill the guests' requests. No matter what we asked (a group of 25 ladies), they were accommodating. We have already scheduled our group for next March with them!
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Thanks for the review our our property! It's always great to have your group in house! I will make sure to post yur comments on our communication board!
Great Hotels Guest Love
Dan Calabrese
585 872-0900
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I spent 2 nights and had a great experience. The rooms were clean and plenty of linen. Spent the week-end with 25 friends in the conference room (Quilting) and had no complaints. Holiday Inn Express was very accommodating. We will be returnng in 2013 for our third year.
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Reviewed 30 March 2011
We appreciate your comments! We strive to deliver excellent guest service so it's nice when people recognize it. Thanks for your loyalty. We look forward to seeing you next year!
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Dan Calabrese
585 872 0900
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I have stayed here at least 4 times over the last three years, and will be for the next three years. terrific property situated by a small lake /large pond on site, swimming pool and hot tub.
the rooms are spotless and the breakfast was adequate for free. really close to a large shopping centre and Wegmans is just up...
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Thanks for reviewing our property! We are so glad that you enjoyed our Holiday Inn Express and local area! I must a admitt that Century Wines has quite the variety. We look forward to seeing you in the future!
Your neighbors to the south!
Dan Calabrese
(585) 872-0900
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Mixed review here.
Down for a one night stay I checked into the Holiday Inn & Suites in Webster. Good quick check-in process and bed rested well for a 2 hr nap after a long day. The mixed review comes in with the front desk setting my expectation of my bill under the door the next morning. When I woke,...
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Thank you for reviewing our property! I willing certainly speak to my Front Desk staff about the importance of following through. We look forward to seeing you in the future.
Great Hotels Guest Love
Dan Calabrese
(585) 872-0900
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Desk staff quickly and efficiently corrected a reservation error. More than compensated for the mistake. Ended up being a shining point of the trip. Room was spacious and clean. The kids loved the pancake machine at breakfast. Will make this hotel our touchstone in Webster.
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Thank you for the review of our property!! I'm glad to hear that we were able to fix the reservation problem you had. The pancakes machine is new to our property and has been a hit since day one. It's just so simple to use and the pancakes are delicious! We look forward to hosting your family the next time...
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We travel to the area to visit family several times a year and have gotten to know this hotel and area fairly well. The hotel is great, clean, comfortable. Too bad its so unpleasant to walk anywhere! Restaurants and shopping are close by but the walk is along busy roads with no landscaping or points of interest. So we drive...
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Thank you for the review our property! Were glad to hear you enjoyed the hotel and Webster's local restaurants! I did want to point out that there is a sidewalk from the property to shopping plaza it is located on the east side of Holt Rd. There is also a crosswalk from Wegmans Plaza to Webster Towne Center. Were sorry...
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