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Holiday Inn Express Hotel & Suites Webster

2.5 of 5
860 Holt Road, Webster, NY 14580
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Holiday Inn Express Hotel & Suites Webster
Ranked #1 of 4 hotels in Webster
4.5 of 5 stars 79 Reviews
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79 reviews from our community

    Trip type
Traveller rating
    55
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Date Rating
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 24 May 2012 NEW

Stayed in this hotel for two nights. Overall great experience. Very good pool and hot tub. Gym machines are all working and are in an excellent shape. Flat screen TVs with a choice of programming. Rooms are kept clean. Breakfast is satisfying. Rooms are big and bathroom is bigger than in any other hotel I've been at. More

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Middletown, New York
Senior Contributor
45 reviews 45 reviews
Reviews in 34 cities Reviews in 34 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 12 May 2012

I enjoyed this hotel, the staff was friendly and the hotel is clean and up to date. We used the hot tub which the temperature was not consistent throughout the week I was there. The fitness room here is the best I've seen at a limited service hotel. The rooms are big enough, I had a fridge and microwave (don't... More

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Austin, Texas
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 30 April 2012

We can't say enough about the staff at this hotel. They are so helpful and eager to please. The hotel was very clean, the room was spacious, the breakfast was wonderful. They didn't mind when 12 relatives showed up for a pizza party. What we will remember MOST, is their kindness when we had to call 911 and have our... More

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ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
3 May 2012

Thank you for your review! I am glad that the staff went to such lengths for you. We hope your father is doing better and hope to see you again in the future!! Great Hotels Guests Love Dan Calabrese AGM 585 872-0900 More

Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2012

Everything was good here. And I got a good rate when I needed to book a second night, and they gave me my $107 a night rate, that I couldn't get online. Bathtub is spanking clean - would like to know what they use! Went around the 1 mile path around the pond - would love to do that in... More

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ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
25 April 2012

Jeanie, Thanks sparling review of our property!! Our staff takes pride in our hotel and we are glad you enjoyed yourself. I to enjoy the park and talking walks in the warmer months! We hoope to see you in the near future. Great Hotels Guests Love Dan Calabrese (585) 872-0900 More

Rochester, New York
1 review
5 of 5 stars Reviewed 27 March 2012

All of the staff seemed like they only had one job to do...........fulfill the guests' requests. No matter what we asked (a group of 25 ladies), they were accommodating. We have already scheduled our group for next March with them! More

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ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
28 March 2012

Thanks for the review our our property! It's always great to have your group in house! I will make sure to post yur comments on our communication board! Great Hotels Guest Love Dan Calabrese 585 872-0900 More

Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 March 2012

I spent 2 nights and had a great experience. The rooms were clean and plenty of linen. Spent the week-end with 25 friends in the conference room (Quilting) and had no complaints. Holiday Inn Express was very accommodating. We will be returnng in 2013 for our third year. More

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ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
28 March 2012

We appreciate your comments! We strive to deliver excellent guest service so it's nice when people recognize it. Thanks for your loyalty. We look forward to seeing you next year! Great Hotel Guest Love Dan Calabrese 585 872 0900 More

Brampton, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 March 2012

I have stayed here at least 4 times over the last three years, and will be for the next three years. terrific property situated by a small lake /large pond on site, swimming pool and hot tub. the rooms are spotless and the breakfast was adequate for free. really close to a large shopping centre and Wegmans is just up... More

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See 2 more reviews by furstcook1972 for Webster
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
20 March 2012

Thanks for reviewing our property! We are so glad that you enjoyed our Holiday Inn Express and local area! I must a admitt that Century Wines has quite the variety. We look forward to seeing you in the future! Your neighbors to the south! Dan Calabrese (585) 872-0900 More

Connecticut
Senior Contributor
43 reviews 43 reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 16 March 2012
1
person found this review helpful

Mixed review here. Down for a one night stay I checked into the Holiday Inn & Suites in Webster. Good quick check-in process and bed rested well for a 2 hr nap after a long day. The mixed review comes in with the front desk setting my expectation of my bill under the door the next morning. When I woke,... More

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ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
20 March 2012

Thank you for reviewing our property! I willing certainly speak to my Front Desk staff about the importance of following through. We look forward to seeing you in the future. Great Hotels Guest Love Dan Calabrese (585) 872-0900 More

Clayton, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 March 2012

Desk staff quickly and efficiently corrected a reservation error. More than compensated for the mistake. Ended up being a shining point of the trip. Room was spacious and clean. The kids loved the pancake machine at breakfast. Will make this hotel our touchstone in Webster. More

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ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
28 April 2012

Thank you for the review of our property!! I'm glad to hear that we were able to fix the reservation problem you had. The pancakes machine is new to our property and has been a hit since day one. It's just so simple to use and the pancakes are delicious! We look forward to hosting your family the next time... More

Upstate
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 15 February 2012

We travel to the area to visit family several times a year and have gotten to know this hotel and area fairly well. The hotel is great, clean, comfortable. Too bad its so unpleasant to walk anywhere! Restaurants and shopping are close by but the walk is along busy roads with no landscaping or points of interest. So we drive... More

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See 5 more reviews by whiteiris787 for Webster
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review
17 February 2012

Thank you for the review our property! Were glad to hear you enjoyed the hotel and Webster's local restaurants! I did want to point out that there is a sidewalk from the property to shopping plaza it is located on the east side of Holt Rd. There is also a crosswalk from Wegmans Plaza to Webster Towne Center. Were sorry... More

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Additional Information about Holiday Inn Express Hotel & Suites Webster

  • Holiday Inn Webster
  • Holiday Inn Express Webster
  • Webster Holiday Inn
Address: 860 Holt Road, Webster, NY 14580
Price range (per night):* RM453 - 541

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