I have stayed at this hotel several times now when I need to be on campus for my masters program at UNC. The program is online but we have to be physically on campus for several days to a week at the beginning and end of each semester. This was my third stay there and the staff remember me by...
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Reviewed 1 September 2011
We thank you greatly for such positive feedback. We thoroughly enjoy having you with us and consider you part of our Sheraton Chapel Hill Family. I and the rest of our staff look forward to your next stay with us...
Sincerely,
Steven Cory
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Hotel was recently remodeled and the room we had was small it was VERY comfortable. The mattress was outstanding.
The breakfast area is good but the food needs to be fresh. Eggs on a buffet turn to rubber fast. Fortunately the server ordered fresh cooked. I suggested to the manager they do a omelette station instead of precooked eggs.
The...
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We appreciate you taking the time to review our property. Our "Sheraton Sweet Sleeper Bed" has proven to be the perfect addition to our newly renovated rooms. Our Shula's 347 Steakhouse being on site has created that many more raving fans of our hotel, we are very proud to have it as part of our property. Please feel free to...
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This is a nice property with fountains and such. My room was comfortable with nice amenities and a bit of an upscale feel. There was even a little porch on my room. Starbucks coffee. Comfortable bed--above average. It is about the brightest hotel room I have stayed in--lots of bright lamps.
For us hotel geeks, this property has some of...
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We appreciate you taking the time to review our property. Guest satisfaction and experience are top priority to us and it is rewarding to know that you could tell. I am so glad to hear you found our property upscale and comfortable. We recently changed over to providing all of our in-room water for free; it sounds as though one...
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I have to admit I do not typically like Sheratons, but was blown away by this location in Chapel Hill. Beautiful property, great amenities, and spotless-clean. What made the stay the most memorable is the amazing staff that works there. Everyone we encountered was great. Slight hiccup in our initial shuttle experience but was quickly forgotten because of the kindness...
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Thank you so much for your comments. It is reviews like this that make me so proud to be part of Sheraton Chapel Hill. I could not agree more, we have the best staff in the world. It means a great deal to us that our efforts to serve all of our guests at the highest standard are paying off....
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This hotel is one that I would recommend. The staff was,some of the kindest I have ever met in all my travels. Holly was the best! They made check in very easy. Although you can not walk to any specific restaurant or shop, they offer a free shuttle to and back from any location within 5 miles,which includes Franklin Street....
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Thank you so much for review of our property. It makes my day to know how much you enjoyed your stay with us and that we were able to WOW you the way we have so many others.Please do visit us again next you're in Chapel Hill so we may further exceed your expectations.
Best,
Steven Cory
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My twelve year old daughter and I spent one night here while visiting a friend in Durham. We were treated like preferred guest from our arrival until the late check out the next day. Our room had two comfy doubles and was really clean. We ordered room service for a late snack and breakfast, the food was delivered quickly by...
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We greatly appreciate such incredible feedback. This is exactly the kind of experience we put so much effort into delivering to each of our guests and it means a great deal to our staff to know our efforts are paying off. We look very forward to your next stay and the opportunity to further exceed your expectations.
Sincerely,
Steven Cory
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If you consider it a 3 out of 5 it will exceed your expectations. Rating it a 4 Star could cause you dissapointment.
Positives:
-Recent remodel
-Microvave and Refrigerator in my room
-Club with fruit all day, basic hot breakfast and good coffee machine
-New heavenly bed
-Friendly Staff
Negatives:
-Despite the remodel, it is an old hotel
-Restaurant has...
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Thank you for your review of our property. It means a lot to our staff that our efforts to connect with our guests are paying off. We are so glad to hear you found the room and Sheraton Sweet Sleeper Bed to your satisfaction. We are very proud to have the only Shula's 347 in North Carolina. We recently rolled...
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This was a last minute "4-star" Hotwire purchase. If I were this Sheraton, I would want Hotwire to lower expectations to a more reasonable 3 or 3.5 for this property. Isn't it better to have expectations exceeded, rather than not even met? Having stayed in many 4-star hotels over the years, it is easy to expect a lot of a...
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Thank you for taking the time to post a review of our hotel. We take a great deal of pride in our friendly staff. We consistently rank as one of the top Sheratons in the world for guest satisfaction and loyalty.
Many guests have given us positive feedback on our Earth Hour event. It was a great success. One of...
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This hotel has a fairly vast lobby and seating areas with a business center that features several computers. The night I was there, a large wedding reception was taking place, but the hotel did not feel crowded or noisy. The rooms are pretty and have all the amenities you'd expect. One has to pay for the breakfast which was not...
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We thank you greatly for such positive feedback. It means a great deal to our staff to know that our guests are receiving the high caliber of service and experience we strive to deliver. We happily offer complimentary shuttle service within a 5 mile radius of the hotel, which includes all of downtown Chapel Hill, UNC campus and various different...
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This was rated fairly highly so we decided to save some $ and use our points to stay here. At best it's tired and in need of a renovation. We were on the club floor and the attendant started to put away the coffee at 8:55am. The rooms are so so, again in need of some sprucing up. For a...
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Thank you for your feedback. Our goal is that every guest feel a part of our warm, connected community. Our property was completely renovated and finished in 2009, including all of our guest rooms. We proudly serve Starbucks coffee in the lobby from 7 am - 11 am seven days a week, in the Sheraton Club Lounge from 6:30 am...
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