I read reviews that the bed was hard and the breakfast was not good. I have to disagree with both. My husband and I had a King size bed. I slept like a baby. My husband did say that he thought the mattress was hard but I did not think so. I might add that my husband has broken his... More

We booked a package trip to North Carolina, Stayed in this hotel, Very Very nice, clean, good breakfast selection, quite, bed was great. Staff was very helpful. Would stay here again. More

How did you purchase your hotel room...everyone scans credit cards. If you purchased your hotel room before you arrived that is much more unsecured than any other way. I've stayed at this hotel several times in the past 6 months and have never had a problem with credit card theft by "dishonest" employees. This is not a very good reason... More

This hotel scans your drivers license and credit card into their computer. They say it for my benefit so another person can't walk in and pretend they are me. I don't believe that and I don't want to be in their system. It is more dangerous for me because their computers can be used by dishonest employees or hacked and... More

We were slightly nervous about staying at a Best Western, but were pleasantly suprised with the room. The room was clean, reasonably updated for the star rating with lots of natural light. The front desk staff were very pleasant and accomodating (although they did not have shower caps or conditioner for your hair). However, the breakfast left alot to be... More

First time I've stayed in a Best Western "Plus" hotel, and I'll stipulate that it is a step up from what I'm used to from the chain. The lobby had a small business area in the lobby which seemed nice with a couple of computers. The front desk folks were efficient and pleasant, and the decor seemed reasonably updated. So... More

This hotel is now called "Best Western Plus Charlotte/Matthews". Technically, it's in Charlotte, but just a short distance from the Matthews city boundary, on Independence Blvd., a very busy urban arterial. The hotel is fine (although you can't open the windows), with friendly staff and a reasonable breakfast bar. The rooms are fully equipped, including refrigerator, microwave and coffee maker.... More

Upon check-in, the front desk person wanted to scan my driver's license into the computer. This is completely unacceptable, as it puts guests at risk of identity theft. There is absolutely no need for ANY hotel, let alone a hotel as run-down and ghetto as this one, to be scanning/photocopying IDs. There are 10 million cases of ID theft every... More

The room was spacious and clean...the bathroom immaculate, and the staff could not have been more helpful and friendly! More