First off.. False Advertisement! They Do Not Offer High Speed Internet, it is so slow nothing would load & I was forced to go out of my way to purchase a $49 cord to even access it. There washers & dryers take your money & don't clean or dry properly. Only 2 washers and 2 dryers of the 12 work...
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I was at the Inn Town Suites in Matthews, NC. The room I had was absolutely disgusting - stained furniture, room was not clean and there were stains and cigarette burns all over the sheets and bedpread. The worst was the roaches. The smell of pesticide was evident when I checked in, but apparently that wasn't enough. I complained that...
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Thank you for the feedback on your stay. InTown Suites is an extended stay facility. We are not a nightly hotel, and only rent rooms on a weekly basis. We ensure that guests are aware of this at check-in, and allow all guests the opportunity to view the room they will be staying in prior to purchase. This allows guest...
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What can I say other than Inntown Suits really sucks. We stayed at the N. Tryon location in Charlotte. Dirty Bedding, overflowing toilet, roaches, water leaking from bathroom ceiling, broken a/c, no bathroom towels. Oh yeah, they do have a maintenance guy .. but he will never make it to your room to fix anything. Complaints mean nothing to this...
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Thank you for providing feedback on your stay. It is our goal to ensure that all guests have a positive experience with us. We apologize that we failed you in this regard. Although we do not offer luxury accommodations, no guest should have to deal with an unclean room or equipment that is in disrepair. Any problems that you had...
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Real sorry to have ever encountered such a laim bunch of people. For one people knocked on my door at ALL hours of the night looking for someone that had previously lived there. For two...due to a personal emergency I had to leave suddenly. Unfortunately I didn't have enough time to pack all of my belongings. My husband offered to...
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We apologize that you were unhappy with your experience at InTown Suites. We typically do not release guest belongings unless we can absolutely guarantee the identity of the party receiving these. This may have hampered you being able to retrieve your items. Again, we are sorry that the situation wasn't handled better.
It is difficult to address your headline as...
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