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All 169 Charlotte hotels »

Westin Charlotte

4.0 of 5
601 S College St, Charlotte, NC 28202
Hotel amenities
Westin Charlotte
Ranked #58 of 169 hotels in Charlotte
3.5 of 5 stars 324 Reviews
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324 reviews from our community

What travellers say about this hotel
  • Convention center(19)
  • Very nice(13)
  • Heavenly beds(8)
  • Room service(8)
  • Beautiful hotel(5)
  • Light rail(4)
  • Internet access(4)
  • Friendly and helpful(4)
  • Lobby area(4)
  • Short walk(3)
Traveller rating
    94
    95
    67
    45
    23
Only show reviews for Family (28) | Couples (68) | Business (162)
Date Rating
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 23 May 2012 NEW

I am writing this review in an utmost frustration and disappointment in terms of both quality and customer service of Westin Charlotte. I am frequent business traveler I have always selected Westin to be the preferred hotel. This is due to its quality and customer service, which I am very accustomed too in almost every state/city I have visited EXCEPT... More

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Jamestown, NC
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

This hotel was clean, convenient and across from the convention center. The beds are great and the staff friendly despite being bombarded by thousands of screaming cheerleaders. More

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See 2 more reviews by GNRoney for Charlotte
Stuart, Florida
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 May 2012 NEW

I stayed at this hotel in May 2011 as part of a package I'd purchased for Carolina Rebellion. This was, by far, the nicest hotel I've ever stayed at. There was a gift shop in the lobby as well as a Starbucks. The view from our room was breathtaking & I loved the Starbucks coffee & Tazo tea in our... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
23 May 2012

We are happy to know you enjoyed our hotel during your stay last year. We apologize our associates did not exceed your expectations. We hope you’ll have a chance to stay with us in 2012 and we will be able to show you a true Westin experience! More

Chicago ,IL
Senior Contributor
43 reviews 43 reviews
Reviews in 20 cities Reviews in 20 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 21 May 2012

The Westin is located in downtown Charlotte directly across from the convention center and one block from the NASCAR Hall of Fame museum. It is a modern contemporary hotel with bright comfortable finishes. We were attending a conference at the convention center so it has a great location for that. Service and staff friendliness were excellent. We had a corner... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
23 May 2012

Thank you for your kind review! We are delighted to know you enjoyed your stay during your conference. Whether for business or pleasure, we hope to see you again soon! Be Well! More

Columbia, SC
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 20 May 2012

Depending on how important courteous and knowledgeable staff are to you would determine whether or not you like this hotel. It is a Westin, so that should speak to the level of professionalism and cleanliness -as well as the well appointed rooms and 'Heavenly Beds'. This property is in a very good area and is within a 10 minute walk... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
22 May 2012

Thank you for your review! I will be sure to pass your kind comments along to our valet team! They truly are an asset to our Westin Charlotte Family. I’m sorry you were disappointed with our front desk team. We will use your comments in further training. We hope you’ll be back to visit us soon! More

Scottsdale, AZ
Top Contributor
53 reviews 53 reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 20 May 2012

We were at this hotel for a national conference. It's big and busy...check-in took about 15 minutes. It has the wonderful Westin Heavenly bed and shower. This hotel is next to the Charlotte Convention Center...great location if you are attending a meeting here; however, for the majority of the downtown restaurants you need a taxi or have good walking shoes... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
22 May 2012

Thank you for your review! We are delighted to know you enjoyed your stay and that our convenient location helped ease your trip! Next time you visit with us, we hope we can make up to you whatever did not exceed your expectations in Ember Grille. We are glad, however that you enjoyed our lobby Starbucks®! We hope to see... More

Smithfield, Virginia
Senior Contributor
48 reviews 48 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 18 May 2012

I stayed at the Westin In Charlotte one night for business in May 2012. I found the hotel very warm and the front desk very friendly and helpfull. The room I had was nice, two double beds with plenty of pillows and very comfortable bed. There are two reasons I am not giving this a 5 star rating instead -... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
22 May 2012

Thank you for your review! We are delighted to know you think our hotel is a great place to stay for business! If you haven’t already reported the broken door latch with a member of our team, please reach out and let us know so we can ensure it is taken care of as soon as possible. We hope you’ll... More

Albany, New York
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 17 May 2012

Very nice. They have Starbucks if you like Starbucks. The rooms are clean and the service is great. The only thing that isn't great is their cable. But other than that very nice. The staff anywhere you go within the hotel are just wonderful! More

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See 4 more reviews by dk6499 for Charlotte
Guest Relations, Manager at Westin Charlotte, responded to this review
22 May 2012

Thank you for your review! We do proudly serve Starbucks® coffee. It is available in every guest room as well as in our Lobby. We’re glad you enjoyed it! Hope you’ll be back to visit us soon! More

Malibu, California
Contributor
16 reviews 16 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 15 May 2012

I was at this hotel for 3 weeks in April. I found this to be a nice and comfortable hotel. The staff does everything to make your stay good. What I liked best was that it was right downtown Charlotte across the street from the Convention Center. All the good restaurants and bars are walking distance from the hotel. My... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
17 May 2012

We are delighted to know you enjoyed your 3-week business trip to our hotel in April! We want to make sure The Westin Charlotte feels like a home away from home for the many road warriors that stay with us. Our convenient location in the heart of uptown truly is one of our best feature; we are glad it helped... More

Little Rock, Arkansas
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 15 May 2012

I stayed at the Charlotte Westin in April for a business meeting Wednesday through Saturday. Everything was clean and in fine condition. Fairly modern. The front desk staff was slightly cold upon check in when I asked for a quiet room away from the elevator and ice machine but I got a good room. I will say the reviews about... More

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Guest Relations, Manager at Westin Charlotte, responded to this review
16 May 2012

Thank you for your review! We are delighted to know you enjoyed your trip while visiting us in April. We are glad you were able to take advantage of our Make A Green Choice Program as well. One night without housekeeping can mean significant savings for the environment. Your feedback if very beneficial in helping us to continuously improve the... More

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Additional Information about Westin Charlotte

  • Charlotte Westin
Address: 601 S College St, Charlotte, NC 28202
Price range (per night):* RM601 - 1,380

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