Noteworthy hotel stay. The level of customer service at the hotel was excellent, from the moment I checked in until the moment I left. The property was immaculate--both in the the hotel rooms, the fitness center, the club lounge, and even the staircase from the ground floor to the top was spotless. Staff, service and property were lovely! Though full,... More

Checked in for a 3-day business trip at this property where we stay quite frequently when we are in Charlotte. Bellman had my luggage out of the cab and inside the hotel before I could even pay for the cab. I was pre-checked in, so sign in was about 1 minute total, and I was even upgraded to a nicer... More

What a great experience from the moment we checked in. The front desk was so very helpful and friendly, the bellman was terrific. Our room was very nice, comfortable and well appointed.The Club Lounge was awesome, what a great variety of items to choose from. Mitzi was the BEST, we enjoyed our time in the Lounge just talking with her.... More

This is a great 3 star hotel. We made the trip to charlotte to visit southpark and this hotel was the perfect location. It was not too far from the mall or downtown area. The beds are super nice and comfy. It dosnt have that motel feel or anything but instead it is very classy. The tv's are nice with... More

I think the thing I like best about Renaissance, and Marriott brands in general, is that they are very consistent. Once you have been to one you can have a pretty good idea of what another one will be like. The room was fine (although last time we got upgraded to a really nice corner room) and they provide all... More

I am a soccer mom who handles the arrangements of over night accomodations, social and meal arrangements for our traveling soccer team of 11 year old girls. I was suprised to see this hotel on our list of options. It was only the highest in cost by only$5. I thought this would be a wonderful treat for our girls as... More

Stayed here for just a few nights for a regional meeting. I must say the service at this hotel was amongst the best that I have received. The rooms were very accommodating, the bed was so comfortable. I normally don't sleep well in hotels but did here. They had a complimentary nightly happy hour selection and snack. The fitness center... More

Have stayed twice now between December 2012 and April 20, 2013. Great modern decor, nice staff and great access to South Park Mall and nice dining options. Perfect for weekend shopping trip. Also, the indoor salt water pool is nice bonus. Have been alone with my wife and also have been with our son. Free parking, Starbucks coffee in lobby,... More

I was there for a 2 day meeting and I was disappointed in the hotel. When I got to the room late at night, the lights and TV were on. I thought someone was in the room. Creepy! The TV was broken, no cable reception. The next day the bathroom was not cleaned. Went to use the WiFi and there... More