This place is a time bomb of microbiological growth. They were actively drying out walls while people where staying within the rooms. Our room's hvac unit was leaking so much that our carpet was soaking wet. There were suspicious stains on the couch and chairs. Upon checking out we informed the front desk, who appeared to have little concern. This...
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We traveled to this Embassy suites on a weekend visit to the Charlotte Motor speedway. This is a great hotel and the staff were very nice. This particular one is a bit older but still shines as a great Embassy Suites. It is very convenient to downtown and just about anywhere in Charlotte. I remember staying here with my parents...
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Hi jcheek,
Thanks so much for providing your comments on our hotel. I was very pleased to hear you had an enjoyable stay with us and intend to return! I look forward to seeing you on your next trip to Charlotte! Take care, Kevin
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Nice hotel, comfortable beds, nice large rooms, great breakfast.
So why am I not rating this higher? Because they charge for Internet service, unless you're a high-level Hilton traveler. And in this day and age, I think it makes no sense to charge for Internet service any more than it does to charge for electricity, water, or sheets on the...
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Hi JeremyinFairfax,
I really appreciate you providing a review of our hotel to TripAdvisor. I'm happy to hear you enjoyed the hotel but took note of your comments regarding the internet fee. As you noted, complimentary internet is currently available to Hilton HHonor Gold/Diamond members as well as complimentary in our lobby and business center. However, I value your feedback...
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I am in the middle of a three week stay and I am seriously considering checking out and moving to the Aloft by SPG. I've cancelled my June reservation. I visited this property for two weeks in August of 2010, my experience was much different. Before my arrival I called and spoke to Monica at the front desk. I identified...
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Hi Rafysoto,
Thanks very much for providing your comments on our hotel. I was very disappointed to hear of the lack of service provided to you so far in your stay. I'm grateful you left this review while still in the hotel and have the opportunity to address and improve this while you're still here. I'm also following up with...
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We got a 2 night Priceline special for this hotel in mid April. Check-in was a breeze and the atrium is delightful. The room was clean but showing age. It was fairly large with separate living area and came well equipped with coffee maker, fridge and microwave. The room also had a dining table and sofa. It was also great...
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Hi Kimmieval,
Thank you for taking time to provide a review on our hotel. I'm glad to hear that you enjoyed your stay with us. Our goal is to provide our guests value and you really hit the highlights or what our hotel provides in your comments! I did take note of your comment on the internet. While we do...
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I just stayed here for a one night get out of dodge hotel. My usual hotels in the Southpark area were overpriced. Although I usually stay somewhere else I have to say that this place is nice. I would definetly try it again on my next excersion. Rooms were nice although outdated they had been nicely appointed with new furnishings....
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Hi Rodney1991,
Thanks so much for taking time to submit your review on TripAdvisor. I appreciate your comments and have shared your review with the management team at the hotel. We do have a policy in place that prohibits music in our ballroom after 11pm. We also will typically keep the volume down at earlier hours to avoid the situation...
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My wife, three kids and I stayed here while playing in a weekend basketball tournament in Charlotte. Everything went very smooth. The check-in was quick and painless with friendly staff. The room was clean and comfortable. We had called for extra linen at 10:30 PM and it was at our room with a friendly housekeeper in less than 4-minutes. We...
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Hello,
Thanks very much for the review on TripAdvisor. I'm extremely pleased to see your positive review of our hotel and I happy to hear you enjoyed your stay. I particularly appreciate your comments on our staff. We are fortunate to have so many team members dedicated to providing guests with a great experience. Thanks again and I hope to...
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I travel to Charlotte frequently as I've had an office here for many years. My office moved from Updown (CLT's version of Downtown) to a bit south and east of the airport. While there are a number of higher end hotels in the Southpark area, that is a bit far from my office so I've settled for the more mid-range...
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Hello. Just dropping you a note to say "thanks" for taking time to submit your comments on TripAdvisor. I'm glad you enjoyed your stay and hope to see you return in the near future!
Take care, Kevin
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Although this hotel looks nice, if you are trying to rest/sleep after traveling you should not stay here. Our room was above one of the Banquet Halls, and the DJ/Sound Sysytem was directly below our beds. Our beds were vibrating from the sound, and we couldn't hear the TV which was 4 ft. from the bed.We also watched as 17...
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Hi Debra C,
Thank you for taking time to review our hotel. I was dissappointed to read your experience at our hotel was less than satisfying. I've passed your comments regarding the noise levels to the appropriate department heads. I apologize as we do require music to end at 11pm. It sounds as though our team member dropped the ball....
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This was just an average Embassy Suites. The rooms need updating and the bathrooms really need updating. It is near the airport and it isn't dirty or loud. But for the cost, I think you can find better!
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Dear Vak 10,
Thank you very much for submitting your review of our hotel. I appreciate your opinion and shared your comments with the team. We strive to provide exceptional service with clean, comfortable surroundings. We also continually work an action plan to keep our hotel up to date in it's decor and feel. I apologize we fell short in...
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