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Crowne Plaza Charlotte

3.0 of 5
201 S McDowell St, Charlotte, NC 28204
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Crowne Plaza Charlotte
Ranked #78 of 169 hotels in Charlotte
3.5 of 5 stars 75 Reviews
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75 reviews from our community

    Trip type
Traveller rating
    25
    17
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    8
Date Rating
1 review
2 of 5 stars Reviewed 20 May 2012

I booked my room at the entertainment rate that the hotel offered and was treating like a bum. When we arrived at the hotel and I opened the door to the room I immediately went back to the front desk after inspection. They placed me in the handicap accessible room the floors were a absolute disgrace to walk on. The... More

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Ocala, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 May 2012

There's a right way and a wrong way for a business to handle a mistake. Everyone and every business makes mistakes; it is how they handle the mistake that demonstrates their ethical quality. During a recent stay at Crowne Plaza Charlotte, a dessert I had in my room was spoiled in its middle, not obvious from the outside. It made... More

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BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
14 May 2012

Thank you for your comments regarding your recent visit to the Crowne Plaza Charlotte. I am very sorry you experienced any problems during your visit. When any problem comes up during a hotel stay, every guest should expect quick and complete responsiveness from the hotel staff, In this case, I am very glad that the response by the hotel staff... More

Alessandria, Italy
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 10 May 2012

The hotel is modern, however a bit dated. Nice,large lobby and space anough in the rooms. Clean and well kept. Wlaking distance from town centre.But the noise from the nearby highway is very disturbing. A hotel in this cathegory and price-level cannot offer their guests rooms with single glass windows and no other sound insulation. It was like sleeping on... More

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BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
14 May 2012

Your feedback regarding your recent visit to the Crowne Plaza is appreciated and taken very seriously. Certainly the main thing we are providing is a restful night's sleep, and highway noise is certainly a challenge that must be overcome in order for us to achieve that goal. Because the hotel is located in an urban area, we do have traffic... More

Senior Contributor
29 reviews 29 reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 May 2012

We received a free upgrade and that included a a la carte breakfast. I ordered steak, orange juice, coffee, and eggs. This was a fantastic breakfast. Politeness and a classy hotel makes for a fantastic stay. Freewi-fi and use of copying machine and printer is another added plus. Parking is $15 a night. That seems to be the going rate... More

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BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
7 May 2012

Thank you for your comments regarding your recent stay at the Crowne Plaza Charlotte. I am delighted that our facilites and services met your expectations. I hope we will have the opportunity to serve you again the next time you are in Charlotte. Regards, Bill Moore General Manager More

Garner, North Carolina, United States
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 May 2012

Paying $150 a night plus $15 parking fee for staying at the hotel during the week is way too much for this hotel. I can understand charging people who don't stay at the hotel for parking but not your own guests. Pretty ridiculous. There was only one staff member who was helpful, she was nice but the other 6+ people... More

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See 3 more reviews by mjl923 for Charlotte
BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
7 May 2012

I appreciate your comments regarding your recent stay at the Crowne Plaza, and I apologize for any part of your visit that fell short of your expectations. There are many factors that determine the prices of all of our services, including parking. Our room rates will vary depending on day of week and market demand, but both our room rates... More

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1 of 5 stars Reviewed 30 April 2012

I was at the hotel for a week and it was the worst experience I ever had staying at a hotel. The staff is unfriendly. Rooms are dirty. Sometimes the cleaning staff would just forget to give you clean towels. The front desk staff is not helpful and if you try to call for assistance they will always, always put... More

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BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
30 April 2012

Thank you for your comments regarding your recent visit. I am very sorry that your stay did not meet your expectations. There is never an excuse for poor housekeeping, and even more importantly, no excuse for unfriendly staff members. The vast majority of comments we receive regarding the friendliness of our associates are overwhelmingly positive and it is very unusual... More

nc
Senior Contributor
23 reviews 23 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 31 March 2012
2
people found this review helpful

Stayed here one night for an early morning conference. Very polite staff at check-in , nice room on the top floor ( Only 11 floors ). Very nice dining area i was very hungry so tried the chicken wings and rib combo. all in all a very nice hotel from the outside it does not look it but once you... More

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See 13 more reviews by davisj1501 for Charlotte
BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
5 April 2012

Thank you for taking the time to post your comments regarding your stay at the Crowne Plaza Charlotte. It is always great to hear that our guests received friendly and efficient service from out associates. Thanks again, and I hope the Crowne Plaza Charlotte will have the chance to host you again on a future visit. Regards, Bill Moore General... More

Candler, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 29 March 2012
2
people found this review helpful

The rooms were a little small, and the tvs could use some updating. bed was very comfy and nice! charging for parking lot use is a silly added fee. overall it was a nice hotel though, and would def consider returning if need be! More

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See 2 more reviews by maegan f for Charlotte
BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
5 April 2012

Thank you for your feedback regarding your recent visit. I am glad that the Crowne Plaza Charlottel met your expectations, and I look forward to having you back as our guest on a future visit. Regards, Bill Moore General Manager More

Charlotte, North Carolina
1 review
1 of 5 stars Reviewed 27 February 2012

I had an appointment at this Hotel for an outside Event. I was there 1 hour and 40 minutes. When I arrived at the Hotel, I was not given a parking ticket so I did not think anything about parking in the deck. When I went to leave, it was a mad house trying to get out of the deck.....cars... More

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BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
28 February 2012

Thank you for your comments regarding your experience at the Crowne Plaza Charlotte. I am sorry you had any problems with the parking services the hotel provides. The daily parking rate of $7 charged by the hotel is very competitive with other parking garages and lots in the area. There are large signs at all three entrances to our garage... More

Indianapolis
Senior Contributor
32 reviews 32 reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 10 February 2012

Spent two nights here in early Feb. Very utilitarian clean property. Staff was quite helpful in stowing bags and trying to be helpful. They have a free shuttle for about a three mile radius. It's needed at night, if you don't have a car because the nearby restaurants close at 6:00P. 10th floor room was clean, bathroom quite small, good... More

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BMooreCPCharlotteGM, General Manager at Crowne Plaza Charlotte, responded to this review
20 February 2012

Thank you for your feedback regarding your recent stay at the Crowne Plaza Charlotte. It is great to hear that the cleanliness of our facility and the friendliness of our staff met your expectations. Both reflect basic standards that should meet the expectations of every guest on every stay. From your comments, it is obvious that there were a few... More

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Additional Information about Crowne Plaza Charlotte

  • Charlotte Crowne Plaza
Address: 201 S McDowell St, Charlotte, NC 28204
Price range (per night):* RM487 - 665

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Crowne Plaza Charlotte
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