I booked my room at the entertainment rate that the hotel offered and was treating like a bum. When we arrived at the hotel and I opened the door to the room I immediately went back to the front desk after inspection. They placed me in the handicap accessible room the floors were a absolute disgrace to walk on. The...
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There's a right way and a wrong way for a business to handle a mistake. Everyone and every business makes mistakes; it is how they handle the mistake that demonstrates their ethical quality. During a recent stay at Crowne Plaza Charlotte, a dessert I had in my room was spoiled in its middle, not obvious from the outside. It made...
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Thank you for your comments regarding your recent visit to the Crowne Plaza Charlotte. I am very sorry you experienced any problems during your visit.
When any problem comes up during a hotel stay, every guest should expect quick and complete responsiveness from the hotel staff, In this case, I am very glad that the response by the hotel staff...
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The hotel is modern, however a bit dated. Nice,large lobby and space anough in the rooms. Clean and well kept. Wlaking distance from town centre.But the noise from the nearby highway is very disturbing. A hotel in this cathegory and price-level cannot offer their guests rooms with single glass windows and no other sound insulation. It was like sleeping on...
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Your feedback regarding your recent visit to the Crowne Plaza is appreciated and taken very seriously.
Certainly the main thing we are providing is a restful night's sleep, and highway noise is certainly a challenge that must be overcome in order for us to achieve that goal. Because the hotel is located in an urban area, we do have traffic...
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We received a free upgrade and that included a a la carte breakfast. I ordered steak, orange juice, coffee, and eggs. This was a fantastic breakfast. Politeness and a classy hotel makes for a fantastic stay. Freewi-fi and use of copying machine and printer is another added plus. Parking is $15 a night. That seems to be the going rate...
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Thank you for your comments regarding your recent stay at the Crowne Plaza Charlotte. I am delighted that our facilites and services met your expectations.
I hope we will have the opportunity to serve you again the next time you are in Charlotte.
Regards,
Bill Moore
General Manager
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Paying $150 a night plus $15 parking fee for staying at the hotel during the week is way too much for this hotel. I can understand charging people who don't stay at the hotel for parking but not your own guests. Pretty ridiculous. There was only one staff member who was helpful, she was nice but the other 6+ people...
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I appreciate your comments regarding your recent stay at the Crowne Plaza, and I apologize for any part of your visit that fell short of your expectations.
There are many factors that determine the prices of all of our services, including parking. Our room rates will vary depending on day of week and market demand, but both our room rates...
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I was at the hotel for a week and it was the worst experience I ever had staying at a hotel. The staff is unfriendly. Rooms are dirty. Sometimes the cleaning staff would just forget to give you clean towels. The front desk staff is not helpful and if you try to call for assistance they will always, always put...
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Thank you for your comments regarding your recent visit. I am very sorry that your stay did not meet your expectations.
There is never an excuse for poor housekeeping, and even more importantly, no excuse for unfriendly staff members. The vast majority of comments we receive regarding the friendliness of our associates are overwhelmingly positive and it is very unusual...
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Stayed here one night for an early morning conference. Very polite staff at check-in , nice room on the top floor ( Only 11 floors ). Very nice dining area i was very hungry so tried the chicken wings and rib combo. all in all a very nice hotel from the outside it does not look it but once you...
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Thank you for taking the time to post your comments regarding your stay at the Crowne Plaza Charlotte. It is always great to hear that our guests received friendly and efficient service from out associates.
Thanks again, and I hope the Crowne Plaza Charlotte will have the chance to host you again on a future visit.
Regards,
Bill Moore
General...
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The rooms were a little small, and the tvs could use some updating. bed was very comfy and nice! charging for parking lot use is a silly added fee. overall it was a nice hotel though, and would def consider returning if need be!
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Thank you for your feedback regarding your recent visit. I am glad that the Crowne Plaza Charlottel met your expectations, and I look forward to having you back as our guest on a future visit.
Regards,
Bill Moore
General Manager
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I had an appointment at this Hotel for an outside Event. I was there 1 hour and 40 minutes. When I arrived at the Hotel, I was not given a parking ticket so I did not think anything about parking in the deck. When I went to leave, it was a mad house trying to get out of the deck.....cars...
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Thank you for your comments regarding your experience at the Crowne Plaza Charlotte. I am sorry you had any problems with the parking services the hotel provides.
The daily parking rate of $7 charged by the hotel is very competitive with other parking garages and lots in the area. There are large signs at all three entrances to our garage...
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Spent two nights here in early Feb. Very utilitarian clean property. Staff was quite helpful in stowing bags and trying to be helpful. They have a free shuttle for about a three mile radius. It's needed at night, if you don't have a car because the nearby restaurants close at 6:00P. 10th floor room was clean, bathroom quite small, good...
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Thank you for your feedback regarding your recent stay at the Crowne Plaza Charlotte. It is great to hear that the cleanliness of our facility and the friendliness of our staff met your expectations. Both reflect basic standards that should meet the expectations of every guest on every stay.
From your comments, it is obvious that there were a few...
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