I stayed at the Crown Plaza Downtown Charlotte from Friday 1/27/2011 through Sunday 1/29/2011. While the front desk staff was not overly friendly, I could overlook that, I had no connectivity to your Wi-Fi. I was placed in room 515, I could only get very limited signal with your Wi-Fi and was not successful in connecting to any websites for...
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Thank you for your feedback regarding your recent stay at our hotel. I am sorry you experienced problems during your visit.
As you and I discussed by phone this week, the problems that you experienced were related to an equipment failure that occurred the week before your check-in date on the 27th. Despite our best efforts that week, it took...
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Nice hotel, very comfy beds, friendly staff. My only complaint is your fitness center. Every hotel this day has strength training equipment. You should really invest in a flat bench and sumb dumbells. Most business poeple who travel like to work our with weights.
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Thank you for your comments regarding your recent visit to the Crowne Plaza Charlotte. I am glad you enjoyed your visit.
Our fitness center is scheduled to be completely remodeled in the coming months. The square footage will be doubled , and new equipment (including weight training equipment) will be added. I am not sure of the exact timetable, as...
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Stayed here once again while attending the race, it continues to be clean and staff is wonderful. For the price you cannot beat it, except maybe for the parking charges, but the room was inexpensive so it made up for it
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Reviewed 20 December 2010
Thank you for taking the time to comment on your recent stay at the Crowne Plaza Charlotte. I am glad you found our hotel to be a good value.
Charlotte is certainly a great city for race fans, and I hope you had the opportunity to visit the NASCAR Hall of Fame on a visit. It is a great addition...
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Great (and why I booked it): The balcony!!!
Not so good:
Chair too low for desk, so work not possible. - Internet most time unstable or not available. - For 4-star and the price I found the room less than average (no safe, no fridge, not much space); extra 15 USD for parking.
Safe deposit at reception took ages and...
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Thank you for your feedback regarding your recent stay at the Crowne Plaza Charlotte. I apologize for any portion of your visit that did not meet your expectations.
I certainly understand that having a room environment that allows for a productive visit is very important. WIthout knowing which room you occupied, it is difficult to address the issue with the...
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Hotel was clean, and had large rooms, but Bathroom was small, poorly lit, and toilets seemed small and low to the ground. Beds were comfortable, and internet was free, and adequate, not super fast. Stayed in late August 2011, and from a value perspective it seems lacking. You are downtown and have to pay additional for parking. If you have...
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Thank you for the feedback regarding your recent visit. While I am glad that you felt the Crowne Plaza Charlotte met your expectations for the Crowne Plaza brand, I am sorry that you did not perceive the cost of you visit to be a good value.
As I am sure you know, any hotel's room rates vary greatly based on...
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I travel for a living and the staff at the crown plaza hotel go way out of their way to make me and my team feel welcome. The food in the restaurant is outstanding...rooms are clean and the property is centrally located for getting out and about....one of my favorite places to stay in my travels...
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Thank you for your feedback regarding your experience at the Crowne Plaza Charlotte Hotel. It is our goal to meet and exceed the expectations of every guest and It is always great to hear positive feedback. when we meet that goal.
Again, thank you for taking the time to post your comments. I hope the Crowne Plaza Charlotte will continue...
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We stayed at crowne plaza for our son's wedding in charlotte. I know it's an older hotel, but we didn't get any sleep because our neighbors decided to have a party. Even if the t.v was on, we heard it. We called downstairs for security, but the noise continued. I have never had this experience in a hotel before. I...
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Your comments regarding your recent stay at the Crowne Plaza Charlotte Hotel are greatly appreciated. Allow me to apologize for the problems you experienced.
I assure you that noise complaints are taken very seriously, and that the hotel does have a procedure in place to handle these issues when they arise. Your noise complaint should have been handled quickly by...
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I made a last minute reservation for a wedding in Charlotte. Busy football weekend and a lot of places were already booked. I guess there is a reason why rooms are available here. Very dated and for $160 a night, pretty bad experience. First room had been smoked in (requested non) and the TV was missing. Holes drilled in the...
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Thank you for taking the time to provide your feedback regarding your stay at the Crowne Plaza Charlotte. I am very sorry that your experience did not meet your expectations.
Housekeeping and maintenance issues such as you have described are not acceptable. It is always dissappointing when we fall so far short in those areas, as those items are controllable....
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Our stay at the Crowne Plaza at Charlotte's city center was an overall positive experience. We didn't have any major issues that would cause us not to return here. The worst thing about the hotel was that it felt like the facility was on the downward slope of its career. The room was clean, furnished with decent furniture including a...
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Thank you for your comments regarding your recent stay at the Crowne Plaza Charlotte. I am glad your experience was a positive one and that the hotel met your needs.
I hope the next time you are in Charlotte, we will have the opportunity to serve you again.
Regards,
Bill Moore
General Manager
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We had a large business convention at the Time Warner arena nearby so this place was busy. That may be the reason for being under served but still, this IS a hotel and some things should be expected. I don't complain about silly things like a stain on the carpet or a mark on the wall so I'm pretty easy...
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Thank you for taking the time to post your feedback regarding your recent stay at the Crowne Plaza Charlotte. Friendly and efficient should be something every guest receives on every stay at the Crowne Plaza, and it is always dissapointing when we fall short of that standard.
Normally when a guest makes a request for an item such as you...
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