I've happily stayed at ESA properties in other cities, and had high hopes for this one in Durham. The location is great-- close to I-40 (a mile or so), close to Duke and Downtown Durham (a couple miles +/-), and very close to a big shopping center with a Super Target, Sam's Club, and several chain restaurants.
But even though...
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I was only at this hotel for one night and for that period of time it was average and cheap. I didn't find anything unclean or dirty. Everything worked in the kichenette and the staff was polite and helpful. Nothing spectacular, but also not as bad as others found it.
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The highlight: vomit in the elevator one fine Saturday morning. When I told the staff about it, they said they knew about it and that the person that is responsible for cleaning up vomit in the elevator would come into work in a couple hours and he would clean it up then. Great. I had a sprained ankle so could...
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I travel to Durham often and was looking for a nice place with a kitchenette.
At this hotel, the floors and walls and kitchen surfaces were dirty and grimy.
The walls were thin and a couple in the next room fighting sounded as if they were in my room.
I openen the bed spread to find hairs in the sheets....
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"Thank you for taking the time to make us aware of your experience at Extended Stay America Durham - University. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.
The...
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