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All 66 Durham hotels

Four Points by Sheraton Durham at Southpoint

3.0 of 5
7807 Leonardo Drive, Durham, NC 27713
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Four Points by Sheraton Durham at Southpoint
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Ranked #38 of 66 hotels in Durham
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83 reviews from our community

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Athens, Georgia
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

The location was great (turning lane into the hotel is a little strange as you have to go around the block but it wasn't a big deal). Close to a gas station and Chickfila. The room was great, comfortable beds, clean, nice and quite on the upper floors. Parking was ample. The breakfast was not convenient and cost an extra... More

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jhayson v, Front Office Manager at Four Points by Sheraton Durham at Southpoint, responded to this review
18 June 2013

Thank you for the good comments you provide on us. We apologize for the inconvenience you had during your check in. Please know that we are working to enhance our guest services, which I am hoping you will give us another opportunity to serve you in the future. Jhayson Viray Front Desk Manager More

Nashville, TN
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 June 2013

The four points Sheraton, Southpoint, is in a great location. That is probably the best thing I can say about it. I am a frequent business traveler, and a SPG gold member. I chose this location for one night during personal travel, and used reward points. I was booked into a basic room on the second floor. My room was... More

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jhayson v, Front Office Manager at Four Points by Sheraton Durham at Southpoint, responded to this review
14 June 2013

Thank you for your valuable comments. The Four Points hotel was sold on February and our new owners will be refurbishing the entire hotel including windows to floors, after renovation we would like to invite you as our guest so you can truly experience what the Four Points brand is all about. Jhayson Viray Front Desk Manager More

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Shaker Heights
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 May 2013

The best part was the comfortable bed but the pillows took first place. Location was wonderful,you can walk to restaurants. Directly across the way is an active mall with awesome shops. On top of the freeway with easy access to Duke University and many other sites.

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See 2 more reviews by Judith R for Durham
NC
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 26 May 2013

Way overpriced for what you get. At $120 a night, I expected much more. For starters, the room did not even have a dresser of any kind. The website leads you to believe that most rooms have refrigerators, but even with very few guests staying there, my room did not have one. For the price there should automatically be a... More

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jhayson v, Front Office Manager at Four Points by Sheraton Durham at Southpoint, responded to this review
31 May 2013

Thank you for taking the time to share your concerns about your recent stay at the Four Points. The hotel does not have refrigerators and microwave in the rooms. However either can be requested at the front desk. This hotel has recently changed ownership and will be renovating the entire hotel. Hopefully if your travels bring you back to this... More

virginia beach
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 25 May 2013

Visited Durham for ACC baseball tournament. Tried to check in about 1:30 on a Wednesday afternoon - when I walked in the door and up to the check in desk, I did not receive any type of "hello" or "welcome" or "how are you", etc. When I said I'd like to check in, I promptly received a response of "check... More

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New York
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 24 May 2013

This hotel was probably one of my least favorite hotels I've stayed at in the past 5 years. The front desk was slow to start it off. We had a large group there and the hotel knew about it. They had the slowest bar tender that couldn't care less at the bar. At one point, he was so slow we... More

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jhayson v, Front Office Manager at Four Points by Sheraton Durham at Southpoint, responded to this review
31 May 2013

We appreciate your frankness regarding your visit in May. This is not the standard starwood is noted for. On February this hotel was sold and new management is in the process of addressing each area of your concern. We truly apologize for the service that was extended to you and we would appreciate if you could give us another opportunity... More

Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 19 May 2013

The 4 Points product has always been consistently good in previous stays, but this location has some room for improvement. The first clue: when I walked in the lobby I stood at the front desk for at least 3 minutes before asking if there was anyone around. Second clue: walked in the room and there was no toilet paper on... More

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jhayson v, Front Office Manager at Four Points by Sheraton Durham at Southpoint, responded to this review
31 May 2013

First, thank you for taking the time to share your concerns about the experience of your recent stay. This hotel was recently sold and the new management is in the process of retraining each team member. In addition, the hotel would be going through a major renovation. If your plans call for Durham North Carolina in the future. We would... More

San Diego, California
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 9 May 2013

I stayed in this hotel for a short night but I almost wanted to stay longer! I had just stayed at the Hyatt House the night before but felt that Four Points was better. The bed was one of the most comfortable I've ever stayed in at a hotel. I think they have a swimming pool and gym but I... More

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Columbus, Ohio
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 April 2013

We have stayed at this particular hotel several times while visiting my son at College. It was very clean, peaceful and in a safe location. I appreciate a quality hotel that doesn't cost an arm and a leg and this particular hotel complies. I did not eat there, but there is a Chick-fil-a right next door, a Target and a... More

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Pittsboro, North Carolina
Top Contributor
63 reviews 63 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 11 April 2013

The price of a "suite" at this hotel is outrageous. It is incredible that a 140/night room has neither refrigerator nor microwave. It is inconceivable that something called a "suite" does not have some sort of kitchenette. The room I stayed in was a "suite" in the same way that my college dorm room was an "apartment." There is a... More

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LayneMatthews, Regional Director of Sales & Marketing at Four Points by Sheraton Durham at Southpoint, responded to this review
22 April 2013

Dear bzkarasek, Please accept our sincerest apologies for the numerous problems you encountered during your recent stay for a special occasion. We truly failed to deliver good product and service to meet your expectations and we humbly ask for your forgiveness. Our company recently purchased the Four Points and is currently reviewing improvement plans for this hotel. Most of the... More

 
 
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Additional Information about Four Points by Sheraton Durham at Southpoint

Also Known As:
Four Points By Sheraton Durham At Southpoint Hotel
4 Points By Sheraton Durham At Southpoint
Four Points By Sheraton Durham At Southpoint Hotel Durham
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Address: 7807 Leonardo Drive, Durham, NC 27713
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 66 hotels in Durham
Price range (per night): RM316 - 445
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 
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