I stayed for one night in a 6th floor room, my first return visit since 2007. Check-in was smooth ... until the room keys I was assigned wouldn't unlock the room door. I returned to the front desk and they made new keys & sent someone to test them. Turns out "you have to push the door handle up instead...
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Reviewed 3 May 2007
Dear guest,
Thank you so much for staying with us again. We checked all of our door handles including yours so no guests would be inconvenienced again for such events.
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Stayed here for St Patty's Day weekend with some friends for a baseball series at nearby Durham ballpark. The room was spacious and clean and the bed was one of the most comfortable I've slept in. Our overall experience was wonderful.
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Dear guest,
Thank you so much for staying with us and we are so glad you had good time. We will share your comments with our Housekeeping staff. Please come back to enjoy our bed again!
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Stayed there for just one night. The room was very comfortable and everything to pretty high standard, and the service was fine. It's very good value for money, considering what one pays in larger cities for lower standards. Its also very convenient proximity to Duke U and to good restaurants in town.
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Dear guest,
Thank you so much for staying with us and we are excited to have such wonderful comments. We will serve you continuously better!
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Rooms were clean and furnished beutifully.a bit pricey had to wait a long time for shuttle to dpac ended up walking short distance alot of staff standing around while one guy working trying to valet and drive shuttle
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Dear guest,
Thank you so much for staying with us and we would like to apologize for the inconvenience you experienced due to staff service. We take your comments seriously and share with our tem for continuing improvement. Please give us another chance and we will make sure you get our vip treatment.
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Stayed for 1 night for business. The staff were very friendly and helpful. The room was clean with the usual comfy Marriott bed. The parking was free - quite a surprise. The concierge lounge was ok - nothing special. This hotel is just a little tired looking. From the hard to turn shower knobs to the oldish furniture and dated...
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Dear guest,
Thank you so much for great comments! We will share your comments with our staff and will continuously be working on our rooms to make sure guests feel fresh while staying with us.
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I took my daughter to a concert at the Durham Performing Arts Center, and I made a reservation well in advance at the Marriott City Center. I made the reservation based simply on the location of the hotel. It was just a few short blocks from the Performing Arts Center. Turns out it was the perfect location. If you are...
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Dear guest,
Thank you so much for great comments! Our staff will be smiling and happy to see your compliments and be proud of serving our wonderful guests!
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I was there for business and got in at 1:30 am. It wasn't a nice trip and I was exhausted. The valet guy did not offer the free valet service and wanted me to park the car this early in the morning 3 blocks away. Thank goodness the front desk guy noticed how tired I was and offered the free...
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Dear guest,
Thank you for staying with us. We apologize for the inconvenience you experienced first. We will do better serve you in the future.
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Stayed here recently while in town to visit Duke. The hotel is located about a mile away from Duke's East Campus, where the freshmen live, and a few miles from the West Campus where the upperclassmen live.
Overall enjoyed our 2 night stay. The rooms are clean if outdated. The wallpaper in the hallway was some sort of orange, which...
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Dear guest,
Thank you for staying with us and I am glad you enjoyed our staff and service. Please come back and try places like Durham Performing Art Center, Carolina Theatre, Durham Bulls games etc while staying with us. You will like it!
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My wife and I stayed three nights here for the Duke University School of Law Parents' Weekend. We have stayed here approximately 3 times before in the last 2 years. The service and cleanliness has much improved in this time. Now both are excellent: the front desk staff are warm and welcoming. The kitchen of the restaurant is a bit...
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Thank you very much for your comments, and we are happy to hear that you enjoyed your stay overall. The greatest compliment to our staff is repeat business, and we are very pleased that you have visited us several times, and hope that you continue to make us your home away from home!
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My wife and I stayed two nights here. The hotel was very good - comfortable and kept up well. Very quiet, despite the presence of two wedding parties. We heard a little commotion out in the hall once late at night, but otherwise it was fine. I had lunch in the restaurant - a Greek salad and glass of wine....
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We are so pleased to hear that you and your wife enjoyed your stay and dining experience with us. In this busy world we live in, we do not take for granted the time guests take to let us know how we are doing, and we share every comment with our entire staff. We hope that you will choose to...
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