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Quality Inn and Suites

2.5 of 5
3710 Hillsborough Road, Durham, NC 27705
Hotel amenities
Quality Inn and Suites
Ranked #46 of 66 hotels in Durham
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57 reviews from our community

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    5
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Date Rating
Miami
Top Contributor
100 reviews 100 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
136 helpful votes 136 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

Was at Duke for recent graduation and wanted to stay close to campus. Most hotels were booked many months in advance, so not much to choose from. Can't say that I have ever stayed at a Quality Inn before, but hopefully will not have to in the future. I have to rate this hotel as poor by Durham standards -... More

Was this review helpful? Yes 1
See 11 more reviews by twhite4809 for Durham
Shorewood, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2013

We stayed here for Duke graduation weekend. This hotel was no bargain (over $500 for two nights). The room was smaller than a NYC hotel room. It had one double (not queen) bed. There was a refrigerator and microwave in the room but neither was plugged in and the cords were too short to reach any of the wall outlets.... More

Was this review helpful? Yes 2
Baltimore, Maryland
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 April 2013

Stayed last year and found it pleasant & met all expectations. Not so this year. And I don't know where to begin. We were only there for 8 hours (I'm a choice member; arrived w/ reservation at 11:30 at night & left at 7:45 a.m) Was given an outdoor room facing the parking lot/highway. We were way too exhausted to... More

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Prakash S, General Manager at Quality Inn and Suites, responded to this review
6 April 2013

Dear Guest, I am so sorry to read about your experience with us on your return visit this year. I do hope you reconsider and give us another opportunity to meet your expectations. Room condition is very important to us and your experience is our first priority. We have only recently finished our renovations. All of our mattresses, televisions, carpeting,... More

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5 of 5 stars Reviewed 3 April 2013

The lobby is beautiful, the staff were very friendly and the room was clean. I was in one of the recently renovated rooms - gorgeous!! I was amazed it looks 20x better on the inside than on the out. I know they have a gym, but I didn't see that as my stay was short... the pool area even though... More

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Prakash S, General Manager at Quality Inn and Suites, responded to this review
6 April 2013

Thank you for taking the time and offering your kind review of our hotel. It is an honor to have made your visit so pleasant. We hope to see you again, should you return to Durham in the future. More

Kinnelon, NJ
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 28 March 2013

We were looking for a clean bed to sleep in and a place to take a shower. This motel fit the bill. The lobby and breakfast area appear to have been updated recently and are pleasant; the woman at the front desk was friendly both when we checked in and checked out; the breakfast choices were what you expect at... More

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Prakash S, General Manager at Quality Inn and Suites, responded to this review
3 April 2013

Thank you for taking the time to give us your feedback. We find feedback like your to be especially valuable as we decide where we will invest our renovation efforts next. It would help us to repair any maintenance issues in any rooms if you would be so kind as to report them to the hotel directly. We are eager... More

1 review
2 of 5 stars Reviewed 10 March 2013 via mobile

We arrived at 1 AM - and I read reviews for other hotels in the area but this one appeared to be ok as the negative reviews had to do with construction, being woken up by maid staff, etc. To begin, the front desk staff was nice enough, they offer breakfast and the bed was pretty comfortable. On the down... More

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Prakash S, General Manager at Quality Inn and Suites, responded to this review
12 March 2013

Dear Guest, Thank you for taking the time to review our hotel. I truly apologize that we did not meet your expectations. Your feedback is very valuable to us. If you would be so kind as to give us the date of your stay and room number so we can make the appropriate corrections and repairs. Please send this information... More

Spartanburg, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 February 2013

We have stayed at this Quality Inn three times and will be there again in March in advance of an orthopedic appointment at Duke. The inn is busy and there is sometimes a wait at the front desk, especially if they are training staff. The hallways need a bit of work--carpeting, paint--but the rooms are nicely appointed with nice linens.... More

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Prakash S, General Manager at Quality Inn and Suites, responded to this review
22 February 2013

Thank you for taking the time to give us such a kind review. We appreciate all of your feedback and look forward to seeing you again in March. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 February 2013 via mobile

I've stayed here about 4 times recently and have seen the renovation make the appearance very nice at the hotel. I love almost everything about the hotel but the beds need help. Some are okay but the oversized frames are too big for the king size mattresses. The front desk people are also not the friendliest but I will stay... More

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See 2 more reviews by Beardean for Durham
Prakash S, General Manager at Quality Inn and Suites, responded to this review
12 February 2013

Hello Bearden, I'm so glad to read your kind review of our renovation efforts. We have found the problem with the bed frames and have resolved the size issue. I am sorry to read your review of our front desk staff. Anyone in this industry is only as good as the face theyput forward to represent themselves. We make every... More

Oriental, North Carolina
1 review
2 of 5 stars Reviewed 19 January 2013

The Veterans Administration contracts with this hotel so I've stayed twice. Both times, rooms were dirty; body hair in the bathtub and black finger marks on the doors. The carpet is both rooms was filthy. As an extra, I dealt with a sour receptionist each time. Seedy comes to mind.

Was this review helpful? Yes
Prakash S, General Manager at Quality Inn and Suites, responded to this review
30 January 2013

Dear Oriental-Tat, I am very sad to read about your experience with us. I assure you this is not the standard of our hotel. Guest satisfaction is our first priority. I hope you will give us another opportunity to give you a better impression in the future. If you have any issues with your hotel room, we would love to... More

Carson City, Nevada
Top Contributor
86 reviews 86 reviews
77 hotel reviews
Reviews in 61 cities Reviews in 61 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 21 October 2012

They are in the process of remodeling the property and we were able to stay in the renovated rooms. The Front desk was helpful and ckeck in was a breeze. They even replaced our tvs with flatsceens. The breakfast buffet was great and always had more than enough for everyone. The Location is great and there is a cracker barrel... More

Was this review helpful? Yes 1
AmandaB_NC, General Manager at Quality Inn and Suites, responded to this review
19 April 2013

Thank you for your kind words and thoughtful review. We hope to see you again soon! More

 
 
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Additional Information about Quality Inn and Suites

Also Known As:
Quality Hotel
Quality Hotel Durham
Quality Inn Durham
Durham Quality Inn
Address: 3710 Hillsborough Road, Durham, NC 27705
Region: United States > North Carolina > Durham
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 66 hotels in Durham
Price range (per night): RM218 - 556
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We are a newly renovated properties. In the last 30 days we have *Installed brand new beds!!*New 32" Flat Screen TV's!!*New Luxury Vanities*New Bedding/LinensAll of our rooms have a contemporary look that will make your stay more enjoyable. Enjoy complimentary wifi and deluxe continental breakfast. ... more   less 
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Quality Inn and Suites
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