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Quality Inn & Suites

2.0 of 5
201 Sugarloaf Road, Hendersonville, NC 28739
Hotel amenities
Quality Inn & Suites
Ranked #10 of 11 hotels in Hendersonville
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86 reviews from our community

    Trip type
Traveller rating
    4
    9
    17
    17
    39
Date Rating
Ft. Bragg
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

The hotel associates at this property are awesome. They consistently go out of the way to make sure my stay is comfortable and enjoyable. Front desk and housekeeping associates are terrific and always go above and beyond.

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NYC
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 9 May 2013

For the past 5+ years, we have been attending family reunions each year in May and we always stay at this hotel. This year we had 12 room nights as the family gathered. Sadly, it is still a bit run down and needs a lot of work but one can see some improvements being made. For example, breakfast has been... More

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See 5 more reviews by GITL for Hendersonville
Michigan
Top Contributor
79 reviews 79 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 11 April 2013

Where do I start. This place is in dire need of a big upgrade. It looks "ragged" both outside and inside. The parking area needs more light poles for security, esp. on the rear parking area which adjoins a wooded bank where someone could easily access the cars there to damage or vandalize them (there is no fence there). Our... More

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Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
16 May 2013

Thank You for taking your time to share your recent experience with us. I apologize that your stay was not what you had expected. But for future references, there are plans in the works for remodeling in the future as well as we are in the process of doing what we can to make things better as well. Thanks to... More

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Greer, South Carolina, Usa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 April 2013

The last time I stayed in this hotel was about 5 months ago, same thing, the room was not ready at check in time. The carpet needed replacement or a detail shampoo. The TVs and furniture were very old. The comforters on the bed were old and need at the very least a good washing. A lot of the outside... More

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Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
16 May 2013

Thank You for taking the time to share your recent experience. I am sorry to hear that your stay was not a good one. In the near future, the property will be looking to do some upgrades. If you are ever back in the area we hope that you will give us another chance. More

New Hampshire
Senior Contributor
42 reviews 42 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 25 March 2013

The hotel looks pretty nice from the outside and the lobby looks ok, but once you walk into the hallways, the rugs are disqusting and very dirty. I discovered a dead bug on the floor and the floor in the room had a stain on it and was not appealing at all. We should have found another place, but tired... More

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Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
28 March 2013

Thank you for sharing with us your experience during your time of stay. First of all, i would like to apologize that your stay was not up to your standard. I can not express enough how important it is to notify a Manager on Duty if you feel that there is a problem. We take Guest Satisfaction serious and if... More

Asheville NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 11 March 2013

This property needs a thorough cleaning. Furniture tops are not cleaned (debris and rings on furniture); carpets not vacuumed; bathroom area not cleaned; cobwebs in corners; hallways filthy. Appears linens are changed and rooms considered cleaned. This could be a nice hotel with some attention to proper cleaning techniques.

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Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
28 March 2013

Thank you for taking the time to share your experience with us. First I would like to apologize for the experience that you encountered during your time with us. I take housekeeing issues very serious and with the review of your comments, I sat down with my whole staff and have took a deeper action plan with my housekeepers. If... More

Conway, South Carolina, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 March 2013

This was a really nicely designed place to stay and me and my family loved the indoor pool. Great location in the mountains but the place was not well cleaned or maintained. The breakfast was sad and the waffle maker was broken(my husband was heartbroken) The room had a weird ventilation system and pot smoke from another room kept stinking... More

Was this review helpful? Yes 1
Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
4 March 2013

Thank You for taking the time to share your review with us during your time of stay. First, let me apologize for the encounter that took place during your time of stay. But as a General Manager, I take issues of Pot Smoking at the Property VERY SERIOUS and would like to thank you for bringing that to my attention... More

Raleigh, North Carolina
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 20 November 2012

I really like the unique style and basic comfort of Quality Inn. It strikes me as almost a very nice economy hotel. On the plus side, it has an indoor pool surrounded by a huge open space with walks, fountains, and lots of places to sit and relax. They serve a hot breakfast in a pleasant dining room with a... More

Was this review helpful? Yes 1
Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
4 December 2012

Let me thank you for choosen to stay with us at The Quality Inn & Suites in Historic Hendersonville, NC. I am glad to hear that you had a great time at the hotel. I would also like to thank you for comments and concers. Because of you the guest we are who we are today. I can assure you... More

North Myrtle Beach, South Carolina
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 28 October 2012

Made a reservation on the Choice Hotels website mainly because it allowed pets and we were traveling with our dog. Hotels that allow pets vary considerably, but most places we have stayed were pretty nice, but our experience with this place was overall not positive. This Quality Inn did not look like much from the outside, but the lobby was... More

Was this review helpful? Yes 2
Jobygo4u, General Manager at Quality Inn & Suites, responded to this review
4 December 2012

I would like to say thank you for staying with the hotel. At The Quality Inn and Suites in Hendersonville,NC we strive for total guest satisfaction.My staff and I take pride in our property and I wanted to apoligize that we fell short of your expectations. This matter has been look into and resolved. Thank you for your time and... More

O.G. New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 18 October 2012

Found a special in a local book and needed a room for the night. Had indoor pool and games for kids. The carpet was so dirty and worn out in the hallway and steps. The room seemed okay but in the morning we found items on the floor from previous guests which tell us the room was really not cleaned.... More

Was this review helpful? Yes 1
See 2 more reviews by KatieO_G_NewJersey for Hendersonville
Jobygo4u, Manager at Quality Inn & Suites, responded to this review
22 October 2012

Thank you for taking the time to share with us your experience during your time of stay. First I would like to apologize to hear that your guest room was not at your standards. We cant stress enough that if there was a problem with your room, that it is important to notify the front desk as soon as you... More

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Additional Information about Quality Inn & Suites

Address: 201 Sugarloaf Road, Hendersonville, NC 28739
Region: United States > North Carolina > North Carolina Mountains > Hendersonville
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 hotels in Hendersonville
Price range (per night): RM211 - 353
Hotel Class:2 star (2*)
Reservation Options:
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