I recently stayed with my family there. Half business trip, half family getaway.
I really liked my stay. This was a new brand for me and I now have very expectation for the next Hilton Garden Inn. Everything looks fresh and clean. It is quiet (for reference, we were on the 4th floor, near the elevator). The meals are good...
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as a retired business professor i think i know at least a little bit about customer service. both the good and the bad, the pretty and the sad. anyway today (Mothers day) this hotel had advertised a Mothers Day Brunch which sounded quite nice. we called the hotel restaurant yesterday to see if we needed reservations. we were told we...
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Robin Warzywak, Director of Sales posted on behalf of Bryan Hudson, Food & Beverage Director
Dear GinnyRose1,
I would first like to thank you for considering spending your Mother’s Day with us at the Hilton Garden Inn RDU. Secondly, I would like to offer my sincere apologies to you and your family, for us not following through with making your...
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This place is great and the people are great as well. Nice little grill on site, outside areas are really nice as well.
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Dear jsw702,
Thank you! We appreciate your great review of our hotel! We are very proud of The Great American Grill that we have on site. All menus and recipes are unique to our hotel and are created by our Food and Beverage Director. As far as the outside areas, although we'd like to take all the credit, I think...
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I stayed at this hotel a couple of nights this week. Sunday night the staff was very congenial and everything was very clean. Our second night this week wasn't as nice. The comforter had a stain or dirty spot on it. We also had to unplug our refrigerator because it was making a humming sound. Maintenance came to the room,...
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Hi Bill M!
I'm sorry that your stay at our hotel was not up to your expectations, but I thank you for letting us know in what areas that we can improve. We attempt to provide each guest with a comfortable, relaxing, and worry-free experience, and it concerns me that we were not able to do so for you. Your...
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The good
Really nice staff
Great shuttle to the airport
The bad
Bed ok
Water pressure weak
Internet slow
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Thank you Oenogeek! We appreciate your review of our hotel! We are happy that we're able to offer a shuttle to the airport and other locations. It truly does help to keep atleast part of the worry out of traveling! I'm sorry that you didn't seem to like the bed. We offer adjustable Garden Sleep System beds in all guest...
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I just returned from a wonder trip to Morrisville,NC. While there I had the pleasure of staying at the Hilton Garden Inn.
The facility is outstanding. It is located in a very quiet wooded area which is relaxing by itself. The hotel looks newly renovated. It very clean and well organized. I love it when the staff speaks to the...
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Dear LtColonel,
Thank you so much for the kind review! It makes all of our day to know that you were so pleased with your visit. I'm also happy to hear that your wife felt welcome as well due to our "Smoker's Oasis." We pride ourselves in our attempts to accomadate the needs of all of our guests, as we...
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I stay at Hilton hotels across the country for business on a regular basis. This is one of my favorites. The property is newer and the rooms are very nice. I like that the beds can be adjusted for firmness and always get a great night of sleep. The bathrooms and other furnishings are also pretty nice for this price...
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Dear netgrl22,
I'm ecstatic to hear that we are one of your favorite Hilton hotels! Traveling around the country can be difficult, so its wonderful to hear that you've found a place where you can feel comfortable and "at home." I am though, sorry to hear that you've had to wait longer than expected on our shuttle. I've discussed this...
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I've been at this hotel multiple times and have experienced the before- and after- renovation stays. The renovation has made it more modern and makes it stand out from other hotels of this level. The lobby has a cozy feel with the fireplace and it's chair clusters and nooks. The restaurant has an interesting menu but I have to admit...
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Dear wat3v3r,
Thank you for the amazing comments about our hotel! We're happy to hear that you enjoy the convienience of our complimentary shuttle and the coziness of our lobby! I hope that next time you are here, you do try our restaurant. We do offer a hot breakfast buffet with cooked to order items every morning. Our Food and...
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Overall Nice hotel with clean rooms and a recent refresh. Only negative is that they are adopting the nickel and dime customer service mentality. There are no complimentary items like toothpaste for example. When I asked if they have a toothpaste, the answer was "no freebies".
It's not a cheap hotel and I am a gold Hilton member, so I...
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I travel 202 days a year and this is one of the best HGI's out there. It's Very quiet and the staff is very helpful. The hotel has a very modern flair to it. The hotel restaurant has a little different menu then usual, but you can still get the great Mobley burger here! Just a great place!
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180 Reviews
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