Raleigh Marriott City Center (Raleigh, NC) - Hotel Reviews

Ch0vis

Raleigh, North Carolina

Reviewer

4 reviews

2 helpful votes

“Management needs to Train”

Reviewed 22 May 2012 NEW

2

people found this review helpful

Need to really focus on proper staffing and customer service. Take a page from the Ritz Carlton whom you own and put to good use in your training. Love the facility but very disappointed in talk back, excuses and then no reply or ownership by management team. We all live and die by how we treat others in our businesses.... More

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Dear Ms. Ch0vis, Thanks for taking the time to express your concerns to me on the telephone. I appreciate all of your feedback albeit most of it being negative. It is all the more use for training our team to improve service delivery. Please contact me if there are any loose ends that we need to re-visit. Best Regards, Bill... More

Hewesema

Savannah, Georgia

Senior Contributor

37 reviews

Reviews in 16 cities

29 helpful votes

“Typical Marriott but insanely slow Internet access”

Reviewed 19 May 2012

This is a completely normal Marriott hotel: normal rooms, furnishings and tv. The on demand video in my room didn't work but that probably saved me $15 for a movie. The front desk staff and valets were very helpful and the hotel was clean and relatively new. There were two significant problems-- the Internet access is insanely slow -- slower... More

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Thanks for your review of our hotel. We appreciate the feedback! I stayed in the hotel last week and noticed the internet problem you described. I have our IT team working on a solution as I respond. The hotel's bandwidth capacity is being redistributed to stop some users from negatively effecting all. We are on it! Thanks for you help!... More

plail30

Charlotte, NC

Senior Reviewer

7 reviews

Reviews in 6 cities

17 helpful votes

“Expensive but Excellent Stay”

Reviewed 14 May 2012

3

people found this review helpful

I had a conference at the convention center that is attached to the hotel. The organization I belong to was able to negotiate a lower room rate than normal, free parking, and free internet (if using valet service) which was nice. Otherwise there is a charge for parking and internet access. The staff was wonderful; when I arrived the valet... More

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The team at the Raleigh Marriott City Center thanks you for your review. We take great pride in our hotel and the service that we strive to deliver everyday. It is encouraging to read about your positive experience! Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

salesrepIndiana

Indiana

Contributor

19 reviews

Reviews in 11 cities

6 helpful votes

“Great Hotel but City Parking only, long walk to convention center”

Reviewed 5 May 2012

I stayed at this hotel that states it is connected to the convention center. It actually it a long walk down 2 levels to the crosswalk then 2 levels back up to the convention center then a long walk. They want you to valet park so you cannot get your car without waiting forever. They actullay have no hotel parking... More

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Dear Salesrepindiana, I am sorry that your visit to Raleigh didn't meet your expectations. The location of this hotel is something that we take great pride in. The convention center is literally across the street. as both the hotel and convention center take a city block-literally, we couldn't be any closer. Thanks for your contribution. Regards, Bill Hofmann General Manager... More

fatubus

Lumberton, North Carolina

Senior Contributor

32 reviews

Reviews in 11 cities

28 helpful votes

“Really Nice Place”

Reviewed 2 May 2012

1

person found this review helpful

When I checked in, they told me my room type was not available and put me in an accessible room. I told them that was fine but wasn't expecting it to be that nice. When I got in the room, it was really well done and totally up to date. The bed was so comfortable, I had to get a... More

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Thanks very much for your positive comments regarding your stay at the Raleigh Marriott City Center. Your contributions help our current and future guests. We are always delighted to have the feedback. Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

gregg w

Hatteras Island, North Carolina

1 review

“Don't stay or eat here!”

Reviewed 2 May 2012

I recently stayed at this Marriott while attending a food show at the convention center.The rooms are not what you would expect for $150 per night,there are no refrigerators in the very cramped room.Upon waking we found only enough coffee to make a single cup,also enough creamer and sugar for a single cup.We called down to valet to arrange a... More

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Dear Gregg W, I certainly apologize that we failed to meet your expectations during your recent stay in Raleigh. It is apparent that you were dissatisfied with every portion of your trip. As you can tell by reading the vast majority of other reviews, this appears to be an anomaly. Please contact me offline directly so we can remedy the... More

erizzuti

toronto

Contributor

13 reviews

Reviews in 11 cities

12 helpful votes

“Excellent Stay”

Reviewed 29 April 2012

I stayed here for another work convention, it was very convenient because it connected to the convention centre across the street. The breakfast was great, they accommodated and served gluten free options. Full starbucks in the lobby, beds and rooms were very cosey More

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Thanks very much for your great review. We appreciate you using this medium to provide feedback regarding your stay. This gives us constant input and assists future travelers to Raleigh in making their lodging decision. Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

atfw

New York

2 reviews

Reviews in 2 cities

“Excellent place to stay”

Reviewed 22 April 2012

We enjoyed everything about this hotel. The employees were very friendly and helpful. More

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Thank you so much for posting about the great staff at the Raleigh Marriott City Center. We have a beautiful building but the people make your experience at our hotel. We are grateful for your business and hope you visit us when returning to downtown Raleigh. Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

R M

Corvallis, Oregon

Reviewer

3 reviews

Reviews in 3 cities

2 helpful votes

“Comfortable, well appointed, courteous, friendly staff, excellent fitness center”

Reviewed 7 April 2012

2

people found this review helpful

I was there for a four day conference held in the hotel itself. The conference facilities are comfortable and provide adequate space for discussion among participants outside the meeting rooms. The rooms are spacious, clean and quiet. I found the bed to be very comfortable. I slept very well in my 11th floor room. The well equipped fitness center is... More

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Dear RM, Thank you for your great review of the Raleigh Marriott City Center. We take your feedback very seriously and appreciate your comments. Regards, Bill Hofmann More

TarheelZee

Raleigh, North Carolina

Contributor

16 reviews

Reviews in 8 cities

20 helpful votes

“Okay stay for the price and convenience ... it's pretty and new, too.”

Reviewed 30 March 2012

1

person found this review helpful

Stay was a weekend away birthday surpise from my husband, which was great in and of itself. Albeit, not problem free. First, my husband paid for the room two weeks ahead of time and paid for champagne and strawberries to be delivered upon arrival. We took the rickshaw through the city to dinner. About three hours later, we returned to... More

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Thanks for your review of the Raleigh Marriott City Center. I am sorry that you were disappointed with your weekend stay. I agree that it doesn't sound as if we met anyone's expectations. Please contact me offline so we can discuss your experiences and gain resolution. Regards, Bill Hofmann General Manager Raleigh Marriott City Center More