Wow what a great review! Thank you for taking the time to post on TripAdvisor. You can see by my past responses that it really is all about the team that serves our guests each day. Thanks for singling out Nick. He is a great asset to our hotel. I will ensure that he gets the accolades he deserves. Best... More

Thanks for your review of the Raleigh Marriott City Center. We have been in touch with the owner of the car service that you described and brought these issues to his attention. We certainly apologize that you had a negative experience with one of our vendors. The hotel takes these matters very seriously and will monitor this car service for... More

Thank you for your review of the Raleigh Marriott City Center. I certainly apologize for the shortcomings you described in your posting. I have asked our engineer to look at our HDTV feed as we certainly do provide HD programming for the HD televisions in our guest rooms. I have also reviewed our guest robes and pool temperature to ensure... More

Thank you for your review of the Raleigh Marriott City Center. We do have a great new hotel in a super location. But what makes this a special destination is the team that delivers exceptional service to our guests. Thank you for commenting on our people. They are the DNA of our business. Best Regards, Bill Hofmann General Manager Raleigh... More

The team appreciates you considering our hotel after your Thanksgiving weekend experience. Leadership spends significant resources on training associates on the finer points of service delivery. After reading comments such as yours it becomes clear that our efforts are paying dividends. Please join us again on a your next trip to Raleigh. Best Regards, Bill Hofmann General Manager Raleigh Marriott... More

Thanks for your great review. While our hotel is beautiful clearly it is the team that makes our guests return. Our bellstaff is second to none with great information about our hotel and local community. Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

Thank you for your review of the Raleigh Marriott City Center. It soulnds like your guest room was without coffee. I certainly apologize if that was the case. The rooms should all have coffee, decaf coffee and tea selections. And we do have the Starbucks store in our lobby. We now have complimentary WIFIin the lobby and restaurant. Elite tier... More

We appreciate your great review! The Raleigh Marriott City Center is proud to host conference attendees in Raleigh. Our breakfast buffet is second to none. Our fresh fruits are always the best we can source and bountiful. The culinary team at our hotel is a top notch group of professionals who love their work! Thanks again. Bill Hofmann General Manager... More

Thank you for your review of our hotel. Being attached to the Raleigh Convention Center conference attendees can easily travel through the connector and stay dry with the spring rains. In the summer one can stay cool riding the escalators to your function. You cannot go wrong staying with the best team in town! Thanks again, Bill Hofmann General Manager... More