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Sheraton Raleigh Hotel

3.5 of 5
421 S. Salisbury St., Raleigh, NC 27601
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Sheraton Raleigh Hotel
Ranked #35 of 79 hotels in Raleigh
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221 reviews from our community

Traveller rating
    54
    67
    60
    20
    20
See reviews for
Families
28
 
Couples
39
 
Solo
22
 
Business
95
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 14 May 2013 NEW

As we pulled off the highway, we drove past a Red Roof Inn. I joked to my wife that we could have stayed there instead. Little did I know the joke would be on me. Not that the Sheraton isn't nicer than the Red Roof (I assume), but one's expectations are higher with a brand name like Sheraton, and this... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
16 May 2013

Thank you for taking the time to share your feedback from your most recent stay at The Sheraton Raleigh. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are truly disappointed that you encountered problems with your Internet connections during your recent stay. You also mention several concerns... More

Boston
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 10 May 2013

Just stayed at this hotel for four days - right across the convention center where I was attending a conference. I was upgraded to a club room on the 16th floor, so while I was obviously pleased, please recognize this review may be biased by that experienced. My stay was perfect. The check-in was smooth, my room was extremely clean... More

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Washington DC, District of Columbia
Top Contributor
153 reviews 153 reviews
104 hotel reviews
Reviews in 70 cities Reviews in 70 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 27 April 2013

The Sheraton Raleigh is in the heart of downtown Raleigh. It is within walking distance of the state capitol, museums, and other attractions. The area is mixed. The front of the hotel faces the local jail and bail bonds storefronts. The rear faces a row of what appeared to be nice restaurants. Unfortunately that entrance was closed due to construction.... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 April 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I am upset to learn that we have missed our opportunity to impress you while we had a chance to do so, especially with the situations... More

SWANSBORO
1 review
3 of 5 stars Reviewed 26 April 2013

While there is construction on the lower levels, that is no reason for stained carpets on the upper hallways. In addition, I checked in, dropped my bags and ran to meetings. I didn't return until late so didn't notice the odor in the room until I was in bed. After flipping back on the light and looking all over, I... More

Was this review helpful? Yes
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 April 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are upset to learn that we have missed our opportunity to impress you while we had a chance to do so, especially with the situations... More

Richmond, Va.
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2013

Spent three niights at the Sheraton while attending a Harley Davidson function. Hotel is convenient to the convention center. They were undergoing some renovations so restaurant and bar were not available. HOWEVER...the hotel set up a temporary cash bar in one of the banquet rooms. Hotel also set up a roped off space in front of hotel and provided cleaning... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 April 2013

Chaspon, let me first thank you for choosing to stay with us at The Sheraton Raleigh Hotel for your Harley Davidson event! We were thrilled for the opportunity to accommodate the unique needs of the Harley Davidson group, and we are truly sorry that the prearranged parking package for the event did not meet your expectations. We really appreciate you... More

Richmond, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 28 March 2013

The Sheraton Raleigh Hotel is in a great location. We were in Raleigh for a leisure trip and because we are preferrred members we got a room on the 15th floor. I recommend joining their hotel membership so that one can be placed in the 15-17 floor range. The rooms are spacious and they have much larger windows from which... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
22 April 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are truly glad that your recent visit was memorable with great customer service. Thank you for choosing The Sheraton Raleigh Hotel. More

Asheville, NC
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 14 March 2013

I was in Raleigh for one day on business and stayed at the Sheraton. Even though it was an older hotel, it was well apppointed and in good condition. My only issue was the tv in the adjoining room was quite noisey because of the closeness to the connecting door. The bed was wonderful and the in-house restaurants were equally... More

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See 2 more reviews by AnnieGirl50 for Raleigh
SheratonRaleighMgt, Manager at Sheraton Raleigh Hotel, responded to this review
3 May 2013

Dear AnnieGirl50 Thanks so much for the great review. Our location is certainly second to none for anyone with downtown business. We will address your concern regarding the connecting doors. So glad to hear you enjoyed our restaurant during your stay. We look forward to having you back as our guest. Sincerely. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 14 March 2013

We recently had a two-night stay at this Sheraton. We had a small problem with no water pressure when the hot water was turned on in the shower (not a huge issue, but an inconvenience). We let the front desk know, and they said they would send someone up to check on it. We were gone when the engineer came... More

Was this review helpful? Yes
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
22 April 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are truly glad that your recent visit was memorable with great customer service. Thank you for choosing The Sheraton Raleigh Hotel. More

SweetHomeNC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 11 March 2013

Well, I just had to jump in on my first night here. So far I've enjoyed myself but I have noticed a few weird things. When I got in the first thing I noticed was that a few of the door hang pieces they gave me had a few weird stains on them... made me want to stir away from... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
13 March 2013

Thank you for your feedback on your recent visit at The Sheraton Raleigh Hotel. We are truly sorry that we miss a great opportunity to provide flawless service during your recent stay. We have pass on your concern to our engineering department about the noise level during peak hours during the night. The issued that you encounted with the room... More

central NC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 8 March 2013

Business brought me here for just one night so I did not get to visit some amenities - such as the pool. This is definitely a hotel geared for business and is quite convenient to the Raleigh Convention Center. If you are interested in seeing the major historical sites in the area, they are all within easy walking distance and... More

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SheratonRaleighMgt, Manager at Sheraton Raleigh Hotel, responded to this review
3 May 2013

Dear Lov2gowfamily, Thanks for the review from your previous stay with us. Its great to hear that you enjoyed the 17th floor and Club Lounge. Spencer is a great ambassador for our hotel and I will make sure your words are passed on to him. We hope to welcome you back to the hotel very soon. More

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Additional Information about Sheraton Raleigh Hotel

Also Known As:
Sheraton Raleigh
Raleigh Sheraton
Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in Raleigh
#30 Business Hotels in Raleigh
Price range (per night): RM434 - 949
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 
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