Chose this because the nearby Motel 6 was no longer around, Accomodation was standard for a budget hotel and adequate. Weird black flecks swirled in the sink, probably from a disintegrating washer. Reception was pleasant and quick at check-in and check-out.
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We decided to take a family beach trip for the 4th of July at the last minute. Since most hotels were understandably booked, we decided to try America's Best Value as we did not plan on spending much time in the room. When we checked in, we were a little disturbed to find a number of roaches in the room,...
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Dear Guest,
Thank you for choosing Americas Best Value Inn – Wilmington for your recent stay in our area. I hope that you and your family enjoyed your time on the beach.
Upon receiving your review, we took the following steps:
1) We worked with the Desk staff to work out a way to make sure that all registration information...
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First of all last night was our first night here. We will be staying tonight as well. We drove 5 hours to another ,supossed, better hotel and after two room changes, no microwave, broken lights, no handle on the drawer and an hour and 30 minute wait we got our money back and came here.
The fountian in front was...
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Dear Valued Guest,
Thank you for taking the time out of your busy schedule to share a review with us. We are pleased to hear that you enjoyed our friendly staff, outdoor pool, and clean rooms. We look forward to seeing you again here or at one of another one of our America Best Value Inns located across the country....
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it was a holiday inn back in the day and was always accomadating by the staff .. it is a shame to experience such ineptness that surely has crushed my admiration of past stays
maybe the owners need to realize that to keep a loyal clientel . they need to spend some to make some.. not just money but time...
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Dear Guest,
Thank you for choosing Americas Best Value Inn – Wilmington for your recent stay in our area. I am sorry that it didn’t meet up to your past memories.
Southern hospitality, a perfect description of what we want to offer to our valued guests.
I hope that the next time you visit our area, you will once again...
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I was in Wilmington with my niece moving my daughter into her dorm at UNCW. My husband waited too long to make a reservation not knowing how full the hotels would be due to move-in. It was the only hotel left near campus. The hotel clerk was complaining VERY loudly about being ready to leave. There was a line out...
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Dear Guest,
Thank you for choosing Americas Best Value Inn – Wilmington for your recent stay in our area. Congratulations to your daughter on her acceptance as a student at UNCW. She should be very proud of her accomplishment.
We appreciate your taking the time to give us a review. We took your remarks into consideration and the following steps...
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My husband and I went to Wilmington on a Sat. to shop and stay over night. My husband found this hotel thru Hotel.com and booked our room. We shoped ,ate and arrived to check in at 11:00pm. A very loud party was being held in the room next to the lobby. We were told that our room would be in...
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Dear Guest,
Thank you for choosing Americas Best Value Inn – Wilmington for your recent stay in our area. I am so sorry that things didn’t work out for you as you had expected.
What a horrible and frightening experience that must have been for you. We have given our security staff additional training in dealing with this sort of...
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The front desk clerk was talking on the phone and barely acknowledged my husband and me when we walked in. When she did hang up, she complained about the caller to me. She also complained about all the people checking in at the same time, as well as how cold it was in the lobby. All this complaining made me...
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Dear Guest,
Thank you for choosing Americas Best Value Inn – Wilmington for your recent stay in our area, we very much value our guests.
Upon reading your review, we saw to it that the following steps were taken:
1) The front desk staff was approached about the positive, courteous way in which they are to treat our valued guests....
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The location was close to a supermarket & restaurants but you definately need a car. We could get to either beach, the highway or the University, but nothing was within walking distance.
Although we thought we were getting a good deal with the price of the hotel and the condition of the room at first, after the second night we...
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Dear Guest,
Thank you for choosing Americas Best Value Inn – Wilmington for your recent stay in our area. I am so sorry about your encounter with SCABIES. I hope that it is now ended.
Steps were immediately taken to eliminate the insect problem that you encountered.
We hope that at some future opportunity you will give us the pleasure...
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My boyfriend and I stayed at this hotel over Memorial Weekend. Other places in the area were charging from $90-$150 for a night. We stayed at this hotel for only $75 for the night and we were up graded to an "executive suite". Yes, of course it wasn't the nicest place ever, but we did have a King sized bed...
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We are certainly glad you appreciated your upgrade. Another guest was upset his room was upsatairs, so we honored his ground level request, and moved you to the Jacuzzi room.
We hope you stay with us again on your trip to our city.
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I book This this room For my Birthday Weekend. It seem to be in a Great location With a Good Price point. When we Check-in it was Quick and easy. We where place in the back of the Motel We Walk right in to the room. As we check around the room I notice The the Carpet was pull up...
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First and formost, we do appreciate hearing from our guests, as their comments are vital for us to continue improving our accomodations.
The issues that you mentioned have been brought to the attention of our housekeeping and maintenance staff. While the lack of service you experienced is unusual and not standard, there is no excuse for lackadaisical attitude on the...
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