Had a birthday party scheduled for the 6th of May, was told that could possibly do an early check in so as to get prepared for the party. Showed up at 2:45 p.m. and did check in but pool side room was not yet cleaned. Amazingly however, when some other family came in to check in for their party a...
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Thank you for your feedback. We apologize that you were not able to check in to your room prior to 3:00PM. We are not able to guarantee early check in and regret that we were not able to honor your special request on May 6th. We do our very best to make accomodations for all special requests based on availability....
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This is a nice, large, clean, well-maintained and comfortable hotel in a convenient location in Bismarck. Just had some difficulties this time when requesting service (fridge in room, noisy a/c unit, room not cleaned by 4 PM). The service was great once they got there, but there may be some communication problems among staff, or maybe they're understaffed. I'll continue...
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Thank you very much for sharing your comments about your recent stay at our hotel. We apologize for the issues you experienced and will review them with our staff so that we can improve our guest experience moving forward. We are pleased that you plan to continue being our customer and hope to see you again soon!
Thanks Again!
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Very very clean and was very happy with attention to detail with the room. Large flat screen tv, comfy bed, nice staff etc etc. would return here.
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Thank you for your feedback! We hope to see you again soon!
Thanks!
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Now that they have overhauled the place it is really nice. Big LCD TV's and new beds.
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Reviewed 22 October 2010
Thank you so much for sharing your comments about your recent stay with us! We are happy to hear that you have enjoyed the recent updates to our property! We are constantly working to improve our guest experience so we hope you will continue to stay with us and share your feedback!
Thanks again!
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The rooms are in better condition that some of the common places. Kept very clean. Nice pool area. Popovers are a must for banquets. Not laid out very well - routes to your room can be confusing.
Parking could be better.
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Hello! Thank you so much for your feedback. We are happy to hear that you enjoyed your stay - and the popovers! We hope that a future convention or trip brings you back for another visit.
Thanks again!
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I was not told when I booked my room that it was going to be more than $109 +tax but after looking at my bank statement they had charged a 20% fee just in case I damaged the room. I really wish I would have known this before b/c I then got an overdraft fee from my bank! They were...
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Thank you for taking time to tell us about your stay. I do apologize for the confusion with the charges to your credit card. In general, when you check in to a hotel and provide a credit card for charges - the card will automatically be authorized for the full amount of your stay plus 20% for incidentals. After checkout...
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Old tube tv that couldn't be shut off via remote. Volume max was not loud enough to understand NCAA basketball game. Spider in room too.
The toilet was bolted to the wall much like that of a prison cell.
The hotel is very old and has been added onto so many times that it is difficult to find an elevator...
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Thank you for your feedback. I apologize that you did not enjoy our property. We are constantly updating our hotel and stiving to improve on our guest experience. I hope you will give our property another try in the future.
Thanks again!
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We spent 3 nights here. It was crowded, so make sure you book a room in advance. We had two rooms on ground floor, both were very nice, clean, modern and big. One with glass doors to the pool side so it was very nice to have a straight access to the pools! I could even leave the baby sleeping...
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Thank you for writing a review about your stay. We are please that you found your accommodations clean and convenient! Thanks again, we hope you will stay with us again soon!
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I must say that i have never been treated better by a hotel staff while on business. This is one of the best run & best trained hotel staffs that i have come accross. From Dave the General Manager and Samantha the Assistant General Manager to Becky in Sales, the entire front dest staff. The Girls in the Bar &...
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Thank you so much for sharing your experience with us - and for being our loyal customer! We truly appreciate you and hope to see you again soon!
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Our second stay but not the last one and I will not stay anywhere else in Bismarck. Room is always cleaned well with the smallest details in mind and location is just perfect for everything. This seems to be one of the better ran hotels of Best Western thanks to the helpful staff. One thing that I always check is...
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Thank you so much for taking time to review our hotel. I am so happy that you find our staff helpful and our accomodations clean and comfortable. Thank you again for choosing to stay with us, we hope to see you again soon!
Thanks!
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