I would really like to share with everybody the bad vacation we had this summer. At first the service in the hotel was terrible, as we didn't get room cleaning for 2 days, when we complained at the reception, they started to find a guilt in us, very strange approach to customers. Some of us got eye's and some ear's... More

When I read the comments from the others who had been on Hotel Laguna Mare, I got shocked! Really! I was so pleased by everything at the hotel. The pepole who worked in the reception were so kind and smily, and when my family was sick in the middle of the night, they were a very good help. I liked... More

When we arrived we asked the receptionist for a room with a sea-view. She was ironical and offered us a room with a view on the back of the restaurant. We could also see the parking area. The cleaning lady knocked on our door only between 3 and 4 pm, when we were resting or sleeping , and never vacuumed... More

I've been in Albena for an extended weekend in August 2009 with a group of friends. The hotel is fine, rooms are pretty (not very) clean. But it is far from being a four star hotel. I would say at most 3, if not 2+. We had all inclusive. This means three meals a day, snack and local drinks. Breakfast... More

We have relatives in Bulgaria and visit the black sea coast annually. This year, we tried the Albena area. Beautiful beach and shallow water was great for our kid. We had fun. The Hotel (Laguna Mare), however, was so-so. Here are list of things we saw... 1) Poor service at the counter. They read our vouchers wrong and gave us... More