just returned and the weather was brilliant which is more than I can say for the hotel the rooms were clean but there was stains on the carpet, the reception staff were pleasant and helpful but the restuarant was not a welcoming place to dine the staff I'm sure have never had any trianing on customer service the food was... More

Just returned from Mena Palace Bulgaria, cannot understand why this hotel has a 4 star rating, whilst the bedrooms were OK the dining room and everything in it was really bad. The cutlery and crockery were awful, dishes plates etc very chipped and cracked and the food was extremely poor. We had to eat out, not something we expected to... More

Just returned from a week in this Hotel. This is no way a four star,,,The food was shocking,,, the cups cracked ,plate and dishes chipped, We had tummy upsets , We had to eat out most nights, The bedrooms was basic ,the carpet was very stained and dirty. The pool bar was open until three am and played loud music... More

I have just returned home from a 2 week stay at this hotel, and I really don't get why people are writing these bad reviews! Really nice place to stay, our room was cleaned every day, the staff was always really helpful. There would only be one bad thing to say and that would be the food, but it's so... More

Just returned from a week at this dreadful hotel, which should carry a one star rather than four. Rooms are quite clean but very basic. The food is dire and we recomend guests to eat out. The china was chipped and the dining room frequently ran out of cutlery and crockery and food during meals. The security in the hotel... More

4 stars!? never ever!!!! even not 1 star! after we read all the reviews in this site, and we see that "mena palace" have very good review, we chose to invite him. when we come to the hotel, we were in shock! the lobby, and the reception look Terrible, like in hostel. The Dining room very littel and dirty. The... More

Stayed in this hotel twice before & am due to stay again in Sept. It is a nice clean hotel with friendly staff, the pool is great, always enough sun beds. Last time we stayed was last year, so I am hoping it is the same again, we have since stayed at the Hotel Viand which was great and the... More

Hotel is spotless!! Rooms very spacious!! Staff friendly!! Location ideal!! Pool cold and refreshing!! Service good!! All in a lovely hotel, cleanest hotel I have stayed in abroad, cleaners work hard, reception staff friendly. The only let down with the hotel is the food, cold and not catered to the british, but your in Bulgaria it doesn't hurt to have... More

Amazing place, honestly, hence why we are going back for the third time, amazing rooms, fantastic staff, rooms cleaned daily, balcony has the sun all day in the summer, the pool is fantastic, its not right in the middle of Sunny Beach which means its great for families with kids, I do not have a bad word to say about... More