The staff is very service oriented and quite helpful. The room is clean, quiet, new and provides an excellent atmosphere for relaxation and sleep. Conveniently located off of Highway 16, it is near numerous restaurants. The breakfast buffet offers a slight upgrade with scrambled eggs and bacon but otherwise is the typical continental breakfast. Wi-fi is included and very reliable.

I stayed at the hotel for 13 days half for business and the other half personal. I have stayed in many hotels but this one has exceptionally bad service. The lady at the front desk named Lisa was rude and unhelpful. The breakfast is even more disgusting than the service. Will never stay there again! If you want good/decent service... More

For an Express, sure wasn't one of the best I've stayed at. No recognition of Priority Members, elevators sure needed cleaned, can't really blame staff for that though as so many rig pigs staying there and never clean their boots. Friendly staff and good breakfast.

The hotel is located in one of the most dull areas in Western Canada (except for the Millenium Sports Centre) - surrounded by low rise office buildings and strip malls. There is a great deal of construction in the neighbourhood - this area will be even more unappealing in a few years. The hotel fits perfectly - not bad, not... More

This hotel seems fairly new as you walk in the lobby. The staff was friendly and helpful. The rooms seemed a bit dated and there was a musty smell in our room. We had to open a window for night and that helped quite a bit. The desk chair was also disgusting and needed to be replaced. The best part... More

Had to do some last minute change in hotels, and upon calling around, found this hotel late at night. We have stayed at different Holiday Inn Expresses before, but a first for Sherwood Park. Getting there late at night the Hotel Staff was very friendly. First with the gentleman on the phone to my husband, then the friendly lady on... More

I don't think it's fair to rate a brand new hotel. Yes everything is bright and shiny and clean because there has only been a few hundred guests wandering their hotel rather than a few thousand. With that being said, it is a nice hotel. Most of the staff were friendly, some were more so than others. One housekeeper in... More

I've stayed here several times for business and pleasure. The staff is always friendly and compitent. Breakfast includes eggs, bacon and the usual continental breakfast items so you get a real breakfast to start the day. The rooms are very clean with newer furnishings and nice linens. The one thing I always notice is the walls seem paper thin. You... More

Stayed here 3 nights for a wedding, loved it! Lots of room for our 2 young boys to run around in, I really enjoyed the fact that the room only had one tv. Added a real eating table with chairs and more room.