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Fairmont Le Chateau Montebello

4.0 of 5
392 Rue Notre-dame, Montebello, Quebec J0V1L0, Canada
Hotel amenities
Fairmont Le Chateau Montebello
Ranked #1 of 4 hotels in Montebello
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397 reviews from our community

Traveller rating
    156
    134
    72
    25
    10
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Families
120
 
Couples
163
 
Solo
6
 
Business
52
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Stockport, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 May 2013

We were disappointed by this hotel, as a Fairmont we expected great things but didn't get that. The hotel is all looking somewhat jaded, rooms are OK but dated though I must say the bed was very comfortable. Staff were pleasant and the sevrice was good but the prices of everything was ridiculous for the quality. When paying so much... More

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Luebeck
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 May 2013

The impression of the outside is good, the interior boasts a cabin ambience and somewhat morbid charm. You can really feel the spirit of the 1930s. The breakfast is quite expensive ($ 25), but one of the best that we have ever had in North America. We recommend the crepes with maple syrup and melted butter. Breakfast on the internal... More

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Belleville, Canada
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 May 2013

We stayed two nights in a Deluxe King room. The view of the river was great, the room was huge and bed was comfortable. Renee from the concierge team got us flowers, set up on-site horseback riding and info about Omega Parc. The service from the concierge to the front staff to the restaurants and bars was great. They should... More

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ChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review
3 May 2013

Thank you jamesjegen for your review! I will share your feedback about our team with pleasure! I thank you for your valuable feedback and I am proud to say that we are investing money to improve many areas of our property, and from our main dining room complete revamp this next June to our reupholstering of all couches undergoing right... More

Gatineau, Quebec, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 May 2013

The rooms (and hotel) are rustic and charming. Expected more for the dollar. Flooring is due to be changed largely throughout the hotel. Bed was great. Musty smell in the room. Bathroom/tub/shower just ok. Rooms are due for an overhaul. The restro food was pretty good despite the steep price. We enjoyed the food but found the wine selection somewhat... More

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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 28 April 2013

Given the reputation of the Fairmont hotels, we were extremely disappointed in our visit. The maitre D' and the wait staff were extremely rude and inattentive. They were not willing to go any length to serve and were very laissez faire. The front desk made an error on our bill causing us to come back after checking out to fix... More

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ChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review
3 May 2013

Dear Kim S, I thank you for your precious feedback. We are always looking forward to our guests feedback to improve on our services. I am sadden to hear that your restaurant experience was not up to your satisfaction, and I would sincerely appreciate to do more research to ensure that we are discussing with the employees in question. Since... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 26 April 2013 via mobile

We wanted a little bit of a luxury getaway (given the extortionate price tag) we were pretty disappointed, the place was very run-down: broken elevator, no turn-down service, and overall dusty and dated. I'm sure some may find this "rustic and charming" but not what I had in mind for the cost per night.

Was this review helpful? Yes 2
ChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review
3 May 2013

Dear Erin M, Thank you very much for taking the time to let us know about your disappointment. Obviously our goal is to ensure that the feedback we receive is always the best, but I do appreciate your constructive feedback. I wanted to let you know that our building maintenance is always a priority for us, and that we do... More

Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 14 April 2013 via mobile

We stayed at the hotel at the end of a 14 day trip. We stayed there for 4 night just after Easter, and had the hotel practically to ourselves. The hotel is beautiful, and the service was first class even with the reduced staff. The food was top notch, and they were very accommodating with the food for my 2... More

Was this review helpful? Yes 1
ChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review
3 May 2013

Thank you Hsmx for your review! We love to read your feedback and we feel so good when we read that our guests stays were great. I am gladly sharing with all our team! We hope to see you again soon! Sincerely, Geneviève More

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 April 2013

We enjoyed out 2-night weekend stay. The room was spacious and comfortable with lots of sunlight. Windows opened for fresh country air. The service was excellent everywhere - help with luggage, front desk, dining room (with 1 exception - the waiter for our 1st dinner was not very attentive once we had a question about the bill - everyone in... More

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ChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review
10 April 2013

Thank you Bob M for letting us know about your stay with us! I am so happy to know our guests leave our property happy! Also, it is my duty to ensure that any fallback during a stay is adressed, and I will follow-up with the service on your first night to ensure that we deal with this. Thank you... More

Ontario Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 April 2013

Very interesting use of log buildings - the meals were out of this world, with a most interesting variety - the rooms were all made from exposed logs but quite comfortable - top notch recreation facilities.

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Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 8 April 2013 via mobile

Our initial drive down the lane left us in awe of the amazing log structure. The staff at the door & check in were very friendly. Not to mention the resident pooch who was very sweet..... It's hard to explain in words how warm & comforting it is just to relax & unwind in the lobby areas.. The fireside room... More

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ChateauMontebello, General Manager at Fairmont Le Chateau Montebello, responded to this review
10 April 2013

Me Y, it is a pleasure to read abour your description of your romantic stay with us! I love to read about it and I will gladly share with my team! Great suggestions about the Chocolate factory and Fromagerie: their products are amazing, and we are also using them at the hotel, as they are authentically local. We hope to... More

 
 
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Additional Information about Fairmont Le Chateau Montebello

Also Known As:
Fairmont Le Chateau Montebello Hotel
Fairmont Le Chateau Montebello Hotel Montebello
Chateau Montebello
Fairmont Montebello
Montebello Fairmont
Address: 392 Rue Notre-dame, Montebello, Quebec J0V1L0, Canada
Region: Canada > Quebec > Outaouais Region > Montebello
Amenities:
Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Montebello
#1 Family Hotels in Montebello
Price range (per night): RM660 - 1,118
Hotel Class:4 star (4*)
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Fairmont Le Chateau Montebello
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