we had such a wonderful day at rookery for our daughters wedding;the venue ;staff.service and rooms were faultless ; Jayne and her team were a joy and nothing was to much trouble ; from the beginning of the day to last item at evening the staff were absoloutly wonderful;i would have no hesitation in recommending rookery and the value for...
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First of all I just have to say thank you to all of the staff at Rookery Hall. They were all impeccably friendly, attentive and professional at all times.
We were greeted warmly at reception, then accompanied to our room (which made a lovely change from having to wonder around the corridors on our own as is expected in most...
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Very nice room but food alarmingly poor! Steak like rubber and had to send eggs back.
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Hello,
Thank you for your feedback,
I was very sorry you found the food at your conference poor, this is certainly not the normal feedback we receive and rest assured we will be looking at the quality of the meat that was supplied by our butcher and also the cooking practises of our chef who prepared the eggs.
I was...
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What a shame our stay in a beautiful hotel was marred by dreadful food at each of the meals. We were part of a big conference, and the meals had obviously be kept warm for such a long time they were dried out, overcooked, and tasteless. I wouldn't recommend this venue for a special event such as a wedding with...
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Hello,
Thank you for your feedback,
I am very sorry you felt that your stay at a recent conference was spoilt by the food we offered. All food for this event was freshly prepared and served at the times specified, we do check with guests at stages of the meal and did receive many compliments from many of the 140...
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We had a really enjoyable and relaxing 4 night break at Rookery Hall. Our room was in the newer annexe but was a very high standard (lovely bathroom and v comfortable bed). I'd requested a garden view which we got. The food was very good and the compementary fizz enjoyed in the leather armchairs in the lounge before dinner was...
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Hello,
Thank you for your splendid review of our hotel.
Your feedback is very well received by the whole team here at Rookery and really shows that our efforts have not gone unnoticed by our loyal guests.
The team here really do go out of there way to ensure our guests have a super relaxing break with us and the...
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We had three night break in May at Rookery Hall and we were impressed with the whole experience. From the very start the staff were absolutely great - friendly, helpful, well informed and knowledgeable - what a delight! Food, wine, comfort were all excellent (even though the wine was on the pricey side). We would recommend without hesitation.
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Hello,
We are absolutely delighted to receive such a nice review but especially that you found our team super helpful, this is something that comes naturally and effortlessly and makes me very proud indeed. It is this that makes Rookery great!
Friendly, helpful, well informed and knowledgeable and delightful> What can I say apart from thank you so much ,...
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We visited the hotel for a short stopover, very impressive hotel. Very modern layout, all fixtures and fittings to a high standard, staff very accommodating, even has a television in the bathroom! We stayed on an offer for dinner, bed and breakfast, the dinner however did have alot of supplements. My partners choice of meal was excellent however mine was...
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Hello,
Thank you for your super feedback on this important forum site.
Your title is a lovely comment and one we are very proud to receive.
The team work hard on being accommodating and so we are glad we achieved this for you both.
We are delighted you enjoyed the dining experience but sorry you were not overwhelmed with your...
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This is our second stay at the Rookery, the first time was on our own, the most recent was with our son. We paid to have a Suite so we could have space, we had a huge lounge space as well as bedroom space. The bathroom had two sinks, a huge bath and shower. The staff are very welcoming, the...
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Hello,
Thank you so much for a wonderful review; it is very much appreciated by the whole team at Rookery.
We are delighted that we delivered above your expectations; this really is something we work hard to achieve in a natural way.
The team here understand how important it is to ensure the whole family have a relaxing stay so...
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Stayed here for a relaxed break last week and very much enjoyed my stay. On arrival we were impressed by the beautiful well kept grounds. We were assisted to our room by a really helpful and smiley young man who couldn't have done enough for us. The upgraded room was well worth it with a great bathroom, gorgeous views and...
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The experience was superb from start to finish. Every staff member excelled themselves and were attentive and welcoming. The room was of a very high quality and finish (Executive room), the food was superb and nothing was too much trouble. We were celebrating our first wedding anniversary and felt so special and well cared for. I thoroughly recommend this Hotel...
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Hello,
Thank you so much for a super review, your comments are very kind and are well received by the whole team here at Rookery.
We aspire to really deliver attentive service to all our guests but delivered in a natural way by charming and caring teams.
Your words portray the above aspiration and because of this we are truly...
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