What more can I say - I stayed here last friday and cannot wait to go back! I was a bit worried after reading other reviews on here, but I can honestly say that I could not fault this hotel. I am an air hostess and I travel around the world so I expect a certain standard. The staff on... More

I am part of a group of 6 ladies in our 30's and 40's, who frequently go on spa breaks, and we chose this hotel hoping it would be as good as others we have visited. As frequent 'spa-breakers', we tend to know what we want, expect the best, but on reading some of the reviews, we were concerned that... More

Booked spa break for my daughters hen weekend, thoroughly enjoyed our visit, found some of the spa recetion staff a bit un welcoming, but the beauty therapists were very pleasant, would have liked more of a pedicure and foot treatment rather than just the toe nails painted but enjoyed the facial. The 3 course evening meal included in the package... More

Travelled in early May with 8 other golfers. The facilities at the hotel are second to none with excellent leisure facilities. The food and service were equally impressive. The only downside was the ridiculous bar prices. The rooms do however have refrigerators, ideal for the beers, G&T and white wines. Like the hotel the golfing facilities are excellent although 36... More

I recently visited the hotel on a hen weekend. The position and views are beautiful, but that is all that's going for this hotel. We couldn't check into some of our rooms until 3pm despite check in being at 2! The service at the bar is a shambles, the staff are rude and grumpy in the restaurant and the rooms... More

Visited a couple of weeks ago for a girls afternoon out. Had a treatment in the spa which was lovely. My friend is disabled so the good access was really appreciated and the staff could not have been nicer. So far so good but here's where it falls apart, we decided to go to the bar for afternoon tea. After... More

Having visited many chain 'resort' hotels (spa, golf, hotel) I can honetly say that this was one of the worst experiences in customer service I have ever experienced. As part of a large golfing group, I was looking forward to 3 days of golf during the day and spending time with friends in the evening over dinner and in the... More

We arrived early and were able to book into our room immediately. The staff were very helpful when a problem arose with a room key, relocating one of the party to a different room. The waiter that served us was extremely accommodating, and moved tables to enable us to have a putting competition in the dining room! Those that used... More

I went to the hotel for the weekend of 13/14TH April - Shambles!! They have it all, a good location, golf course, great views, good rooms, Chester near by everything going for it, for a generic hotel weekend break....so what's wrong? THE STAFF! The few they have are so poor it is no joke! I have never written a review... More