We went for an overnight stay on 13/5/2012. We had requested a superior double room. Our room was facing the rear, which has a very nice garden & acres of green belt. The front of the Hotel faces the busy London Road & perhaps should be avoided. Our room was spacious & the Bathroom had designer cosmetics. Our room was... More

Stayed here for a spa break lovely modern hotel and lovely room. Spa area very nice but being a weekend strugggled for somewhere to sit need some more beds or chairs. Had a wonderful meal In the bay tree the food was very good and one of the best quality breakfasts the next day. Would highly recommend this hotel and... More

Nice, new hotel, friendly staff, very nice room. Swimming pool temperature not well controlled, one day too hot, the next day it was freezing. Lobby bar could be better, no sports TV btw. Hotel, very close to the road, about 14GBP away from Gatwick, only one Pub near the hotel, but taht one is very ok. Staff could have been... More

We held our 21st Wedding Anniversary and my 40th Birthday party here in the Willow Suite on 12th May this year. With around 100 family and friends attending we wanted hotel that offered nice surroundings to relax in, have a drink and catch up, with the use of a pool and spa being a real bonus. This hotel ticked all... More

Staff were very helpful and informative when checking in. Room was excellent, loved the decor and lovely view of courtyard. A booking error had been made and given a double room instead of twin room, we told reception who apologised for the error and contacted housekeeping straight away, when we returned after lunch and the beds had been re-made. We... More

This hotel has a good offer for Gatwick Airport parking. For under £110 we had a night’s accommodation and 8 days car parking along with the use of facilities and transfers to AND from the South terminal. We arrived an hour before the published check-in time, but the room was ready and they were happy for us to move our... More

My room definitely wasn't serviced properly. I found hair clips on the floor, a mark on the toilet seat and the toilet roll had not been changed. Generally a bit mucky - needed a good hoover. My heating didn't work in the room so I went to reception. The receptionist said 'oh yeah it might not work. We'll have to... More

Just returned from an excellent one night stay here. Pros: easy to find, nice decor, lovely attitude from all the staff, despite a room mix the problem was resolved quickly, politely and to our satisfaction. We had lunchtime sandwiches in the qube bar, lovely but order mixed up, and we had probably the best breakfast I have ever had the... More

Reception - very efficient and helpful (esp. Jordan, with travel info printed off for me). Advised me of free 1 hour online available in room via their plug in broadband system. High level of cleanliness, and staff always ready to help and approachable. Room - loved the comfy chair with footstool, and high level of decor in the junior suite.... More