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All 3 East Grinstead hotels »

Felbridge Hotel and Spa

4.0 of 5
London Road, East Grinstead RH19 2BH, England (Formerly The Felbridge Hotel)
Hotel amenities
Felbridge Hotel and Spa
4.0 of 5 stars 224 Reviews
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224 reviews from our community

What travellers say about this hotel
  • Very good(13)
  • Swimming pool(6)
  • Reception staff(4)
  • Relaxing weekend(3)
  • Bay Tree(3)
Traveller rating
    81
    77
    36
    19
    11
Only show reviews for Family (28) | Couples (113) | Business (28)
Date Rating
London
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 27 May 2012 NEW

Glad I bought this via a discount website as had I paid full price I would have been very disappointed in the service we received. When booking I asked to have a travel cot available during my stay. I rang up on the morning we were booked in to stay to find out the check in time and also make... More

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London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

We went for an overnight stay on 13/5/2012. We had requested a superior double room. Our room was facing the rear, which has a very nice garden & acres of green belt. The front of the Hotel faces the busy London Road & perhaps should be avoided. Our room was spacious & the Bathroom had designer cosmetics. Our room was... More

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Kent
Top Contributor
51 reviews 51 reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 23 May 2012 NEW

Stayed here for a spa break lovely modern hotel and lovely room. Spa area very nice but being a weekend strugggled for somewhere to sit need some more beds or chairs. Had a wonderful meal In the bay tree the food was very good and one of the best quality breakfasts the next day. Would highly recommend this hotel and... More

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Madrid, Spain
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 20 May 2012

Nice, new hotel, friendly staff, very nice room. Swimming pool temperature not well controlled, one day too hot, the next day it was freezing. Lobby bar could be better, no sports TV btw. Hotel, very close to the road, about 14GBP away from Gatwick, only one Pub near the hotel, but taht one is very ok. Staff could have been... More

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Surrey
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 17 May 2012

We held our 21st Wedding Anniversary and my 40th Birthday party here in the Willow Suite on 12th May this year. With around 100 family and friends attending we wanted hotel that offered nice surroundings to relax in, have a drink and catch up, with the use of a pool and spa being a real bonus. This hotel ticked all... More

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Kent
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

Staff were very helpful and informative when checking in. Room was excellent, loved the decor and lovely view of courtyard. A booking error had been made and given a double room instead of twin room, we told reception who apologised for the error and contacted housekeeping straight away, when we returned after lunch and the beds had been re-made. We... More

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Plymouth, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 13 cities Reviews in 13 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

This hotel has a good offer for Gatwick Airport parking. For under £110 we had a night’s accommodation and 8 days car parking along with the use of facilities and transfers to AND from the South terminal. We arrived an hour before the published check-in time, but the room was ready and they were happy for us to move our... More

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Carl Rundgren, Manager at Felbridge Hotel and Spa, responded to this review
11 May 2012

A really fantastic review and it seems that you enjoyed all areas of your stay and the staff reacted professionally and courteously to all requests including the service from our preferred taxi company. Thank you for posting your comments and we hope to see you again when you are next about to go away on holiday. Kind Regards Carl Rundgren... More

Ipswich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 May 2012

My room definitely wasn't serviced properly. I found hair clips on the floor, a mark on the toilet seat and the toilet roll had not been changed. Generally a bit mucky - needed a good hoover. My heating didn't work in the room so I went to reception. The receptionist said 'oh yeah it might not work. We'll have to... More

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Carl Rundgren, Manager at Felbridge Hotel and Spa, responded to this review
11 May 2012

Dear Reviewer Thank you for posting your commens.I am very sorry that you did not find the cleanliness of your first room up to our normal high standards. This is definitely not the norm and this has been brought to our housekeeping manager whom will be going through standards with all the staff in this area. I am pleased though... More

Reading, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 May 2012

Just returned from an excellent one night stay here. Pros: easy to find, nice decor, lovely attitude from all the staff, despite a room mix the problem was resolved quickly, politely and to our satisfaction. We had lunchtime sandwiches in the qube bar, lovely but order mixed up, and we had probably the best breakfast I have ever had the... More

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malaga
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 May 2012

Reception - very efficient and helpful (esp. Jordan, with travel info printed off for me). Advised me of free 1 hour online available in room via their plug in broadband system. High level of cleanliness, and staff always ready to help and approachable. Room - loved the comfy chair with footstool, and high level of decor in the junior suite.... More

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Carl Rundgren, Manager at Felbridge Hotel and Spa, responded to this review
11 May 2012

A fantastic review, thank you for posting your informative comments about your stay with us. I am sure this will help other travellers to choose the Felbridge Hotel as their destnation hotel of choice. I do hope we will see you back at The Felbridge in the not too distant future. More

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Additional Information about Felbridge Hotel and Spa

  • Felbridge Hotel East Grinstead
  • Felbridge Hotel
  • Felbridge East Grinstead
Address: London Road, East Grinstead RH19 2BH, England (Formerly The Felbridge Hotel)
Price range (per night):* RM367 - 506

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Felbridge Hotel and Spa
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