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All 3 East Grinstead hotels »

Alexander House & Utopia Spa

4.0 of 5
Turners Hill, East Grinstead RH10 4QD, England
Hotel amenities
Alexander House & Utopia Spa
4.0 of 5 stars 372 Reviews
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372 reviews from our community

What travellers say about this hotel
  • Very good(10)
  • Hot tub(6)
  • Junior suite(5)
  • Top bath(4)
  • Evening meals(4)
  • Fine dining restaurant(3)
Traveller rating
    244
    66
    28
    21
    13
Only show reviews for Family (22) | Couples (195) | Business (24)
Date Rating
Haverford, Pennsylvania
Top Contributor
144 reviews 144 reviews
Reviews in 57 cities Reviews in 57 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

I stayed at the Alexander House Hotel and Spa as part of an Arts and Crafts tour of the UK with the Gamble House. Every morning we would get on our motorcoach and visit more homes and return late in the evening. This was a shame because this hotel was so wonderful that I just wanted to stay here all... More

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Devon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 23 May 2012 NEW

A very enjoyable stay. Fantastic restaurant, bedroom and service. We'll be visiting again. More

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Shepperton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2012

Went for afternoon Tea. Very posh and real tea that you could choose!!!! Lovely service excellent allround shall go again More

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Worthing, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 14 May 2012

We stayed at Alexander House for our wedding anniversary (21st April-22nd April 2012), I had stayed here some years previously and have lovely memories of my stay. We booked a luxury king room as part of the 'It's all good' package, however when we arrived we realised we had been upgraded to the 'Chestnut' suite. (we weren't informed of this... More

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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 May 2012

My partner and I stayed here for 2 nights (sunday/monday) in March 2012. We only booked a few days before and I spent quite a while on the phone to reservations going through the various packages they offered, but in the end opted for room only basis. Room: We chose a Luxury Room in the new (Spa) section. We were... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 May 2012

Arrived at the hotel after just flying in from Australia. We always book a special manner house with a spar to get over the 24 hour flight. The place and greating were good, Ray the porter was excellent. 1 month prior to arriving I had sent an instruction that we were on honeymoon and could we have a nice room... More

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BrightonGeneral, General Manager at Alexander House & Utopia Spa, responded to this review
9 May 2012

You booked a classic bedroom via a third party website and stated in the request "No feather bedding". This is the exact instruction we received at the Hotel. As you know, this is what was provided. As the allergy is so severe, then it would have been prudent to also mention this in the notes.It could have also been mentioned... More

roma
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 May 2012

Luxury boutique hotel? Nothing is more false. I did not book this hotel but I made a booking for a one night stay in the top suite at Langshott Manor for my first honeymoon night becuse my flight departure for USA was from Gatwick. After 3 months from my reservation I received an e.mail from Langshott Manor in which they... More

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BrightonGeneral, General Manager at Alexander House & Utopia Spa, responded to this review
9 May 2012

I was suprised at your comments about the bedrooms as we have refurbished nearly every room in the Hotel over the past nine months. You did not stay in the top suite but in a beautiful room overlooking the gardens. Many guests who stay in this room comment on how luxurious and comfortable the room is and dont want to... More

Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 29 April 2012

We have just returned from an overnight stay at Alexander House to celebrate our wedding anniversary. It is the second year in a row we have stayed there to celebrate the special occasion, and both times we had an absolutely fantastic time. From the moment we arrived last weekend, we were treated with the utmost professionalism by the staff, who... More

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Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

I was really looking forward to this trip at nearly £300 for 2 including dinner, breakfast, access to spa and a massage/facial. Unfortunately, the massage treatment was booked for before we arrived and they couldn't reschedule (we arrived just after 5pm and they were booked for 5). We could have been there at 5pm had we known! They did tell... More

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BrightonGeneral, General Manager at Alexander House & Utopia Spa, responded to this review
30 April 2012

I found your review to be completely inaccurate and untrue. To suggest an entire Hotel is "gay unfriendly" beacuse of a misunderstanding you had with one member of the reception team is completely mis-guided at best. I can assure you that you could not be further from the truth. We schedule treatments for our residents between 4pm and 6pm on... More

Burgess Hill
1 review
4 of 5 stars Reviewed 24 April 2012

I have just returned from having a relaxing Spa escape in a luxury room with my boyfriend. It included Dinner in the Reflections restaurant and breakfast. We arrived at 2pm as it stated that was the check in time on the my confirmation email however the receptionist stated that the room wasn't ready so the very helpful doorman gave us... More

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Additional Information about Alexander House & Utopia Spa

  • Alexander Hotel Utopia
Address: Turners Hill, East Grinstead RH10 4QD, England
Price range (per night):* RM817 - 1,916

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Alexander House & Utopia Spa
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