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Extended Stay America - Cleveland - Beachwood

2.0 of 5
3820 Orange Place, Beachwood, OH 44122
Hotel amenities
Extended Stay America - Cleveland - Beachwood
Ranked #8 of 11 hotels in Beachwood
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28 reviews from our community

    Trip type
Traveller rating
    9
    7
    9
    1
    2
Date Rating
Lebanon, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

This Extended Stay America was clean and close to restaurants, shopping, etc. Very courteous and affordable. We had to be in Cleveland for medical reasons and the staff was very helpful and nice. The grab and go breakfast was great.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
9 May 2013

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and the grab and go breakfast. This is a new feature for us, so it is rewarding to hear that you enjoyed it! Thank you again for sharing your experience with us. We would love to... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 February 2013

I was here for a while working at our headquarters in Cleveland. The service is nice and they have access to free fitness at ballys fitness which i used everyday and loved. The smell of some drug use lingers in the hallways and was quite uncomfortable because i always felt like i would run into some shady stuff but in... More

Was this review helpful? Yes
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
26 February 2013

Dear Advanced Engineering, I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had to smell that on the floor. In response to your feedback, I am working with my staff to monitor the floors more often and make their presence know. We continually work to improve our... More

Otisville, New York, United States
1 review
3 of 5 stars Reviewed 24 February 2013

We had to spend a week near to Chagrin Falls helping my parents. Our dog doesn't deal well with kennels so we wanted to take him with us. A search for dog friendly motels brought up five or six nearby but all but Extended Stay limited the weight to twenty or thirty pounds. The $25/night fee is high but we... More

Was this review helpful? Yes
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
26 February 2013

Dear Bill T, Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed being able to bring your dog with you to visit your family. I am also pleased to hear that you enjoyed our grab-n-go breakfast in the morning along with our close proximity to restaurants and shopping.... More

Ann Arbor, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 November 2012

This place is one of the most shadiest places I have ever stayed and unfortunately twice. When i first reserved this place, I told my company's name and asked them if they had corporate discount, they said the normal price is 89.99$ and they will give me a discount of $10.00 to $79.99. I reserved the place only to know... More

Was this review helpful? Yes 1
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
7 November 2012

Dear Janakiraman B, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you think the hotel is shady. To prevent this from happening again, my team is being trained on what is acceptable and what are not acceptable practices. We continually work to improve our hotel, so I really appreciate... More

Quakertown, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 October 2012

After seeing all of the reviews that were either 1s or 5s, I figured I would weigh in. My experience is generally based on staying at Residence Inns/Fairfield Suites -- which can easily be twice the price. Probably more expensive because they have a breakfast and dinner buffet (which I never/rarely took part in as I try to make my... More

Was this review helpful? Yes 2
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
23 October 2012

Dear JonKernPA, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that my front desk staff did not acknowledge you properly. I want to ensure you that I have met with my team about proper behavior at the front desk. I am grateful for the feedback you provided so we are... More

Beachwood, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 October 2012

The management staff and crew have been very accommadating since ive been here. They have made me feel if i was at home. The overall stay has been a great experincBeachwood e. The service has been great, fresh towles as needed, clealiness a 10 and the staff has been great. The location is great. It offers conveinet shopping while here.... More

Was this review helpful? Yes 1
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
10 October 2012

Dear Joshmac06, I appreciate you taking the time to write such a wonderful review. I'm glad that we could make you feel like you were at home. Our goal is to make every guest feel like they are at home with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the... More

Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 October 2012

First, the personnel was very good at what they do. Whitney, at the front desk, was very personable, professional and very helpful as were the other employees. Second, the facility condition could use some attention, i.e. stains on the carpet in the last room I occupied and the zoneline heater in the first room didn't work well either heating or... More

Was this review helpful? Yes 1
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
10 October 2012

Dear Bob R. I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the heater did not work well for you and that there were stains on the carpet. To prevent this from happening again, I have brought your concerns up to the staff and will ensure that these... More

Tullamore, Ireland
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 23 September 2012

Recent reviews seem a little overheated. In reality there's nothing about this property to frighten the horses, and I'd have no qualms about staying here. The carpets in the public areas are, to be sure, pretty badly stained -- which perhaps creates an unfavourable first impression -- and a little washing of the windows from outside also wouldn't go amiss.... More

Was this review helpful? Yes 2
Manager-BKL, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
5 October 2012

Dear Businesstraveller5, I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you found the carpets in the hallway and the windows to be dirty. In response to your feedback, I am meeting with the local management team and will address these issues. I was glad to read that we... More

Buffalo, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 31 July 2012

We travel frequently and always book a queen or king size bed to ensure we sleep comfortably as we usually drive to our travel destinations. I booked a queen size bed and we received a size full. When I mentioned to the desk staff we received the wrong size bed I was informed that is "their" size queen. I didnt... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
9 August 2012

I received your review about your stay at our hotel. Our company is dedicated to providing 100% satisfaction to all of our guests, which is why I was disheartened to read your comments about the overall cleanliness of the room and the hotel. We pride ourselves on providing our guests with a clean and fresh environment and it is apparent... More

San Jose, California
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 June 2012

This room is not a suite which might be nice if you were really staying for a long time. However, as a hotel room it was nice. We had one of the ADA rooms. They have two types - roll-in shower and tub with grab bars. We had a shower room. It was a great value for the money in... More

Was this review helpful? Yes 3
See 2 more reviews by food_nut for Beachwood
ChristopherTM, Manager at Extended Stay America - Cleveland - Beachwood, responded to this review
14 June 2012

Dear food_nut, Thanks so very much for the positive review of your recent stay at Extended Stay America, Beachwood. We know that you had several hotel options in the Beachwood area, and we are honored that you chose to stay with us. As you note, our rooms come with kitchens, which is why many of our guests share your appreciation... More

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Additional Information about Extended Stay America - Cleveland - Beachwood

Also Known As:
Extended Stay America Beachwood
Extended Stay Beachwood
Beachwood Extended Stay
Extended Stayamerica Cleveland Beachwood
Address: 3820 Orange Place, Beachwood, OH 44122
Region: United States > Ohio > Beachwood
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #8 of 11 hotels in Beachwood
Price range (per night): RM285 - 337
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Cleveland - Beachwood
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