In spite of making a NON-REFUNDABLE pre-payment to Priceline for the EXACT same price the hotel charges, in spite of a hotel receipt from Priceline CONFIRMING our reservation, in spite of calling the hotel desk the day before arrival to RE-CONFIRM our reservation, WE DID NOT HAVE A RESERVATION! We paid for a room with two beds. When we arrived,... More

With every room in the city sold out, due to the Cleveland Marathon, we were so lucky to have booked this hotel last year. Our stay was wonderful!! We had two rooms, which were both beautifully decorated and extremely clean. As an ex-hotel GM, I tend to be overly critical, but they did everything right. The bed was so comfortable... More

I have stayed in a number of Hampton Inns that were pretty beat up. Not the case in downtown Cleveland. This is a fairly new property that was rehabbed in an older office building. With construction and one way streets, getting to the hotel is a bit of a problem but the valet service is excellent (nice and very helpful... More

I had to stay for business and I drove to Cleveland. I was well aware of the parking fee to take it to the garage and the valet. I chose the valet as after getting to the hotel I just wanted to go to the room. The front desk was so helpful and nice and the valet attendant was excellent.... More

I stayed here last week while in Cleveland for an audition to be on Jeopardy. I arrived late on a Wednesday night and was checked in very quickly. Once I got upstairs, I was pleasantly surprised to find that the room had recently been remodeled. Everything looked brand new and was extremely clean. Even though this hotel is downtown, I... More

I drove to Cleveland, so I had a vehicle. I'm not a valet type and I don't like having to call to have somebody to bring up my vehicle. That being said, the valet were the best thing about this property. They were personable and prompt and courteous. I don't like that the parking rate is $18 when the daily... More

The staff at this hotel are way above average, especially Michelle at the front desk (she spells it differently than that...) They are genuinely friendly (or at least put on an amazing act if they aren't!) and proactively offer up ways to be of service. For instance, I asked if there was a Fed Ex office close -- and Michelle... More

I visited the area on business and stayed at this hotel. The doorman was fast with my luggage, checking in was a breeze and they were able to accomodate my early check in request. The room was very clean and very nicely appointed. Breakfast was ok, not a lot of low carb/healthy choices but the coffee was fresh. We had... More

they are still in renovations -- I like clean hotels and this place was very clean(the room looked like no one had used it) -- the staff are very pleasant --use the valet parking ,its worth the extra money--its within walking distance to rock and roll hall and restaurants -its a great location- definitely would stay here again-- I had... More