Stayed here on April 27th because we had an early flight out the next morning. I booked a Park and Fly package online. Apparently, this package normally costs a little more but was the same as their regular rates this weekend. The front desk person knew this, but did not check, even after I asked for a shuttle the next... More

This is a great place to stay, especially value-wise, if one wants to stay near the airport. The hotel restaurant is convenient. The staff is helpful and friendly. The exercise facility is nice. More

After a dismal experience the management asked me to try them again. With the initial revisit, there was an obvious attempt at providing the expected level of service and it was delivered without incident. The second revisit which I considered a more measurable marker of improvements was also equal in delivery. While the front desk staff could still use some... More

I travel LOTS and just had to post a review of my experience at this HGI property. From the front desk to the housekeeping staff, to the restaurant chef and wait staff...I have nothing but positive comments and praise. On my second evening in the hotel restaurant, after a long day of driving and meeting with clients, I sat relaxing... More

I was last at this location in August of 2011, and I left a nice review of my experiences. The nice stay before led me to overlook other choices and come back to this fine hotel again. I stayed for a week this time, and I requested a high floor, with an airport side view. I ended up in room... More

I'm going to be the naysayer here, because my (and my colleague's) experience in this hotel was not good. I can imagine how this will sound, but the man behind the counter when we arrived late on a Monday evening didn't smile even slightly as he checked us in. I've been to many hotels and this was really surprising --... More

When arriving at the airport I called the hotel and it took only few minutes before the complementary shuttle picked me up. Hotel was close to the airport and the ride took only appr five minutes. Checkin was both fast and friendly. Had requested a quite room which I also got. Room was in good condition having all nescessary amenties.... More

Excellent Hotel - I stay here whenever I'm in Cleveland and it's consistently a great experience. The best part is that the staff loves working there - from the front desk, to the shuttle driver, to the members of the housekeeping team they are all pleasant and helpful. More

This is the second time we chose to stay at this hotel which is right next to the Cleveland Hopkins airport. It is clean, the food is great, and the staff is friendly and helpful. The free shuttle to the airport was a huge plus. The shuttle was there early, and it takes less than 10 minutes to get to... More