I read the reviews after booking an overnighter for our troop - I was scared! However, our visit was wonderful. First, check-in was speedy and friendly. I had 4 people ahead of me and the wait was about 2 minutes. It was no problem to ask and receive 5 room keys. The room (Angel Canyon 2 floor villa, which holds...
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I sent my Daughter, her husband, and their 3 kids to Fort Rapids Waterpark as a combined Birthday gift, well they did have a good time, but to me would have been unacceptable. The suite was kinda messy, not really pleasant, my oldest Grandson has Cerebral Palsy, and he loves to get in the hot tub, they wouldnt allow him...
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All the reviews on this site are accurate. Our kids enjoyed the waterpark very much, there are some safety issues but it looked like they were being worked on when we were there. The rooms are out-of-date, unclean, and just plain shabby looking. Several times we had to have our key replaced because the locks are crappy. The one available...
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We are sorry to hear that you were unhappy with your stay at our property. We do apologize for any issues that you encountered, including your situation with your key cards. Sometimes cell phones and even other credit cards can 'demagnetize' the cards where they won't work properly. Unfortunately, fire codes do restrict us from putting roll away beds in...
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The room initially was cute and my 2 oldest loved to bunk beds until we actually put our luggage down and stayed awhile longer. There was an underlying odor which I can now only assume was fumes from bug spray from earlier complaints. The room was dark, bathroom old, cold water to shower in and we were the only ones...
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We make every effort to take proactive measures against bed bugs and take incident reports of suspected cases very seriously. Guest rooms are thoroughly inspected by trained staff members before each new guest arrives, and also regularly pretreated as an additional safety precaution. Although not required by law, we also have a Chief Staff Member who is licensed by the...
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OK were to begin. We stayed here one night last year right before school started as a one last summer trip that was close to home. Last year we got one of there packages that included a pizza and everything for a day in the water park and coins in the arcade and the whole bit. The kids had a...
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We are sorry for the issues that you encountered while you stayed with us. Customer concerns are very important to us. We would welcome the opportunity to discuss your concerns in a more personal setting. If you would like to do so, we ask that you call our Director of Sales, Annette at 614-868-1380 ext. 6022, to speak about your...
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Folks, this place is a DUMP! Don't let anyone fool you! The lobby looks nice, pretty impressive actually, but the room are horrible!!!
Where to begin... the list of problems is endless...
There are only two lights in the rooms (the better to hide the dirt & bugs??), one on the ceiling at the door & the other a lamp...
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We make every effort to take proactive measures against bed bugs and take incident reports of suspected cases very seriously. Guest rooms are thoroughly inspected by trained staff members before each new guest arrives, and also regularly pretreated as an additional safety precaution. Although not required by law, we also have a Chief Staff Member who is licensed by the...
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Don't let the address fool you. This is by no means a Hilton property. Once we checked in, I had maintenance in my room 3 times. Once for the TV remote, but twice for the lock on the door. Plus we had no towels or ironing board in the room. Housekeeping knocked on the door at 10:30 PM to bring...
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We are sorry to hear that you had issues during your time on our property. You mentioned having concerns about safety, and we want our guests to know that we do have on site security, who patrol our parking lot and property to ensure safety. We are glad to hear that you enjoyed your time in the waterpark, and do...
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I returned to this hotel thinking ok I enjoyed myself 2 years ago why not try it again.Well I wont be returning to this hotel again. let's start with check in: NO problems at all I still think to get a waterpark pass is WAY to expensive for YOUR guest when you are allowing outsiders to OVER populate the area....
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Reviewed 14 October 2010
Thank you for sharing your experience with us, although we are disappointed to hear that this stay wasn't as good as your first. We take customer concerns seriously and will bring these issues to the proper departments to hopefully prevent them from occurring again. We hope that you would still visit us in the future.
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We booked a night for our family, two adults and two kids ages 6 and 7. My better half had a conference in Columbus over the weekend for work so we decided to make a fun weekend out of it and chose Fort Rapids. Didn't bother to look up any reviews. I will not do that again.
Waterpark itself -...
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We are sorry to hear that you experienced problems during your stay. Thank you for bringing these issues to our attention, and we will see that each gets addressed in hopes of creating a better experience for future guests. We also hope that you change your mind about us in the future and give us another opportunity to impress you.
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My husband booked a night at Fort Rapids without looking at the reviews anywhere. On the drive, I used TripAdvisor to take a quick peak and found a lot of negative reviews. We drove the 2.5 hours from our house there with some anxiety.
When we arrived, the lobby was pleasant and clean. There were 2 parties in front of...
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Thank you for your comments and feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to having you as a guest again in the future.
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142 Reviews
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