I spent around 7 nights in this hotel during a visit to my customer. The hotel was great, had no problems but only on the weekend a group f young football players were in the hotel where there was some noise made in the corridor. One improvement they need is the area for breakfast, which isn't that large and can't... More

Carpets in hallways and elevator areas could have been cleaner, but since they are pet friendly, what did I expect? Rooms and bathrooms were very clean. Very busy date of stay in Columbus area with many conventions, so I was very pleased with the rate compared to many other choices. More

Service rating based on a few interactions with the front desk: On check in I asked what the weather was going to be like the next day, the man at the counter said "I have no idea". Overall this front desk person was not a "people" person at all. Other questions were answered in the same way. Breakfast was very... More

The room was very nice and clean and the pool area was very clean and neat, More

Our family stayed at Hawthorn Suites while our wood floors were being refinished. The rooms were large with 2 flat screens, great for kids, all kitchen appliances to keep eating out cost down. Brekfast was adequate with fresh fruit, bagles, donuts and waffles. Hot food was less than great. The room was very clean, decor was outdated. The pool was... More

Very poor customer service! Slow and clearly understaffed. Our non-smoking room had the worst smoke odor. No hiding it or cleaning it. Plus the hallways smelled of smoke. And we had 1year old baby with us. Rooms not ready and we waited an additional 2 HOURS before getting a room. Too bad we pre-paid, otherwise would have gone somewhere else. More

WORST PLACE EVER!! Tony took 45 minutes to check us in and then proceeded in giving us a lousy rundown room on the third floor when we had requested ground floor. And it wasn't like the place was sold out. Besides, the guy is rude! Will never stay there again. The breakfast tasted like rubber and the bill was close... More

Everything was poor. Worst smoke smell ever in room! We stayed here for a family wedding in town in July 9th When we arrived in our non-smoking room there was a strong smell of smoke. We arrived at noon time and were told too early to check in. We went to Church/Wedding and came back after 2 pm only to... More

Everything was poor. Worst smoke smell ever - I believe they must allow people to smoke in the hallways. No bugs here - they all died of lung cancer. Room was dirty and dated. Security lock loose/screws coming out - same with towel rack. Someone's car broken into in lot in front of hotel. Tables have film on them. Staff... More