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Hilton Garden Inn Columbus/Polaris

3.0 of 5
8535 Lyra Drive, Columbus, OH 43240
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Hilton Garden Inn Columbus/Polaris
Ranked #21 of 141 hotels in Columbus
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106 reviews from our community

    Trip type
Traveller rating
    56
    37
    4
    3
    6
Date Rating
Mentor, United States
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

The front desk staff at check in was extremely helpful. I mistakenly booked the wrong date on the Hilton web site. The was a prepaid reservation, so when I showed the gentleman working the front desk he was able to search around and find that I booked on the wrong day. He was able to move my credit to the... More

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Review collected in partnership with Hilton Garden Inn

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I stayed here in May 2013 for 2 nights. The room was ready when I arrived at 3, the check in was speedy, desk clerk friendly. The room was immaculate, cozy, bed was very comfy. The room was spacious, with a small refrigerator and microwave, and a small coffee pot. I did not eat in the restaurant, so no review... More

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Beavercreek, United States
1 review
5 of 5 stars Reviewed 17 May 2013

Really enjoyed my stay this is one of my favorite places to stay when I visit Columbus. They are doing renovations I can't wait to see the final changes. Great staff very helpful and attentive to my needs like referring a local place to eat or drink.

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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 12 May 2013

My wife and I spent one night at the Hilton Garden Inn and could not have been more pleased. Check in was quick and easy. Our room was clean and comfortable. The staff were all pleasant and helpful. Breakfast was very nice. The website warned of renovations and we saw (but did not hear) evidence of that. A perfect one... More

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Ventura, California
Top Contributor
147 reviews 147 reviews
42 hotel reviews
Reviews in 64 cities Reviews in 64 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 10 May 2013 via mobile

We were impressed with the extra touches at this hotel, from a clean, well stocked lobby bathroom with mouthwash and lotions, to the complete delicious breakfast which included waffles, eggs, bacon, sausage in addition to the cereal and oatmeal and toast. There's a lobby bar, an excercise room with treadmills and weights, an indoor pool and outdoor tables. The rooms... More

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Westminster, SC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

We were in Columbus for an event. I booked the hotel based on my love of Hilton's. The price was moderate and the reviews I read were good. I drove 9.5 hours and was so thankful for and easy check in and a quiet, clean and very comfortable room. They are renovating the hotel and the lobby had plastic up... More

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Review collected in partnership with Hilton Garden Inn

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 6 May 2013

Normally a fan of HGI, but the extensive construction was not mentioned on the website...only when we arrived. The woman at the front desk mentioned the construction and that our room was one of the ones that had been renovated. And, I had a feeling she was smirking at us. My husband got that sense as well. Our room number... More

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Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 April 2013

The overall service and quality of food was exceptional for this level of accomodations. I would definitely stay and eat here again. I had the President of our organization stay here as well and was pleased with the experience.

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Review collected in partnership with Hilton Garden Inn

HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
22 April 2013

Tom0831, Thank you for staying and dining with us! We are excited to hear your positive feedback from you and your peers. We are honored to have you and we will continue to improve on our service and food to make each stay even better. Thanks again! Ashley Byrnes Hilton Garden Inn Columbus/Polaris More

Montville, New Jersey
1 review
5 of 5 stars Reviewed 14 April 2013

What a great hotel and group of folks working there!! I just spent the last week at this hotel for business and the service was outstanding! Every staff member I encountered was extremely helpful, the service was wonderful and their attitudes were delightful! I encounted many problems with my travel arrangements due to inclement weather in my home area and... More

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HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
22 April 2013

Lois M, I am so happy that our staff was able to stabilize your traveling woes! We understand the stresses that go with being away from home so I am thrilled that we were able to make things right for you. Thank you for staying with us, we hope to see you soon! Ashley Byrnes Guest Service Manager | Hilton... More

1 review
1 of 5 stars Reviewed 13 April 2013 via mobile

Stayed at the hotel for 4 nights while on business. On night 3 some soccer teams came to stay and created havoc in the halls for 2 days straight. Management did nothing to help amid many guest complaints. Kids were roaming the halls parent free with water balloons, office chairs, loud music, and knocking on doors. I have never had... More

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HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
22 April 2013

SailBlue1492, Thank you for your review. I am very apologetic that you were kept up by some loud guests. Our staff takes each of our guests' comfort as our priority so I apologize that the guests were not quieted sooner. We are using feedback like yours as a coaching tool so we can better control this problem in the future.... More

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Additional Information about Hilton Garden Inn Columbus/Polaris

Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Columbus
#14 Best Value Hotels in Columbus
#36 Family Hotels in Columbus
Price range (per night): RM339 - 553
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Columbus/Polaris
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