I am a repeater customer and I have to say this place is going downhill. The halls smelled like pot , not a great first impression. The phone in the room didn't work so I had to walk downstairs to ask for shampoo since housekeeping never came. The location is wonderful, especially if you are going to the convention center.... More

What has the Hyatt come to, really? I mean at nearly $200.00 a night you would expect a nice comfortable bed and better free amenities. I took a shower and nearly flooded out the bathroom! I used every towel that was in the bathroom, clean and previously used to dry up the inch of water scattered all over the floor!... More

I travel a lot and this is the first hotel that wants you to pay upon arrival not departure. The regular staff ex.valet, cleaners, etc.. were polite and very help full. Management was rude, uncaring. They were very hard to talk to, they were always right, not the customer. Two women were in their bathroom at 8am, blow drying their... More

Stayed here last year and it was the worst experience of my life with a hotel. Came down for a girls volleyball tournament and wound up in the Hells city tattoo and piercing convention . I don't expect the staff to wave me off during my phone conversation booking a room but a little hint like " are you coming... More

This should be a 2 star hotel at best. 0 amenties (at least that we're used to). King room was very small. Hotel seems very dark, poorly lit. We parked in the garage we were directed to (connected to the Hotel), told us it was $14 a night. Sounds reasonable. next day we go to leave, cashier tells us its... More

When one expects a Marriott hotel level of service and comfort it becomes very disconcerting when the first thing you find upon entering your room is the sink plug is broken and will not drain. OK, broken sinks happen, but immediately after this I attempt to search for a movie. After several failed attempts to contact someone for help (the... More

Great place for a convention with lodging close at hand!! Once you have unloaded and park, you don't need your vehicle till you leave. I've attended a convention every year in this same location and it gets better and better. Easy walking distance to restaurants, shops and markets. Nice amenities. Restaurant located in the hotel also. Elevators could be better... More

While the hotel is nice, the hotel does not offer any real value for the 4 star price as everything costs extra. The staff is very friendly. When we checked the shower head in our room was ripped out of the wall, not sure how housekeeping missed that, but we were promptly given a new room with no questions. There... More

Stayed here on a busy weekend for OSU graduation. Rooms were modern and clean. Bathroom small with no fan. Mattress was too soft for me. Bar area on 2nd floor ok. 1st floor there is a small store for drinks and snacks.Easy check in. Staff very nice and accomodating. Self park on chestnut for $16. Hotel will give you a... More