The hotel was clean and well situated for what we needed, just think the reception staff need some customer service training. One of our party was checked into a dirty bedroom and no apology was given, just a 'we'll sort it'. Had spoken to the hotel previously as we were a party of three adults. They wouldnt allow a third... More

A fine example of a Premier Inn professional, very helpful staff . Willing to help A well prepared breakfast and eating areas clan and bright Bed comfort excellent More

Definitely a place to stay for the motoring public. We are Eurail-style travellers, so normally stay in inner city or near railway station accommodation. However, access to local bus services is good so we could do our sightseeing of Chelmsford and Colchester no problem. The hotel staff are friendly, the food is great and the bar cosy, if not old... More

I can see why Premier Inns are doing well in the UK. Well priced, comfortable, friendly staff and good locations for the travellers. Don't be put off by proximity to main roads, these places are quiet and because the clientele also want a good night's sleep, very little corridor noise. Particular thanks to Hayley and Debs, who bent over backwards... More

Staff very helpful, rearranged rooms to be closer to disabled mother. Very clean, very quiet, breakfast very good, we were not rushed and had a leisurely breakfast. More

We stayed here for one night as we were attending a party in Benfleet about 17 miles away and this was the cheapest overnight option. I'm so glad I found it! The staff are fantastic - helpful, friendly and always smiling. They happily rearranged our rooms so we could have two close together - I had booked online and automatically... More

This is the best hotel I have ever stayed in. The staff are brilliant especially Sandy who was very helpful, friendly & an asset to the hotel More

Excellent hotel. A lot better than the two "upmarket" hotels we stayed in last year. Loads of space. Clean and comfortable. Friendly staff from reception to restaurant.Taking advantage of the £22 meal deal is also to be recommended as the food here is not to be faulted especially breakfast. Would have got 5 stars but for noisy group of girls... More

I've not come across hotel staff in the UK that has been as friendly and helpful as in this hotel. Everyone, down to cleaning staff, is attentative and seem to be happy to work there. Comfy room, good bed, excellent breakfast (the hot breakfast is cooked for you rather than prepared in advance). I am a very fussy sleeper but... More