I came to stay with family for two nights at Pontlands Park. Having been in hotel management for years, my expectations were high. Upon arriving we were taken with the beautifully maintained grounds and quaint atmosphere. The antique furnishings were well-kept and breathtaking at every turn. The staff was incredibly kind and helpful. Kevin was particularly helpful, courteous and constantly... More

Only stayed overnight, but the room was big spacious and beautifully furnished. Staff were friendly and helpful. The pool and the spa were fantastic, nice and relaxing as was the atmosphere. The WiFi was excellent, worked wherever we were in the hotel, kept the kids happy. Refurb work was underway while we were there and the done parts looked great,... More

Had to stay at this hotel because of a nearby wedding. There are no lifts so had to carry our luggage up loads of stairs. No porters available. Booked a suite room newly refurbed at 175 pounds. Total rip off as it was an ordinary bedroom with an annexe room with a sofa and wardrobe. Room was OK but expensive... More

The hotel was reasonably well situated with good access to Chelmsford. Reception was reasonably efficient although no one offered to assist me with my 3 bags up to my room. Dinner was nicely presented by an efficient waiter, although the background musac was provided by the local radio station which was a little unusual. Breakfast is an extra cost of... More

We stayed at this hotel for 4 nights in April. We were visting family & friends for a big birthday celebration. We found this hotel on last minute.com and booked after reading the other reviews. We were not disapointed, the room was spacious & clean as was the bathroom. The staff were friendly and helpful always a hello & a... More

My husband, baby daughter and I enjoyed our stay at Pontlands while visiting family in Chelmsford. The setting and grounds are beautiful - we had a view of fields and the hotel's pond. We stayed in a superior room which was immense, so lots of room for the travel cot, and very comfortable. We were advised when booking that a... More

I had a very pleasant stay at this hotel, nice room well away from a wedding that was taking place, friendly staff and nice surroundings. Everything was going well until I was charged for a breakfast I didn't have and the receptionist refused point blank to take it off. Not a huge expense but surely it would have been straight... More

We stayed two nights and the room we had was extremely nice. It had every facility, was very clean, large and comfortable. The hotel staff are marvellous - extremely friendly and helpful. Where the hotel let itself down was the service in the restaurant and the quality of the food was mixed. We had dinner there on one night and... More

We spent last weekend at the hotel to celebrate my husband's 35th birthday and to get out of London. My 4 year old son joined us as well. We had such a lovely relaxing time. It felt like we were home. I cannot compliment the staff enough, in every dept. The hotel is being renovated and we were lucky to... More