When told we had 2 family rooms but infact we had a double room with a pop up bed put in we could not move at all facilitys were very poor we understand the hotel is under refurbishment but we have been charged full price for poor surroundings no drink pumps on bar and soft drink out of bottle and... More

Looked ok on the surface, but got lot worse. Bedrooms are ok if your just sleeping. Desperate need of updating. Not enough lighting. Bathroom is savage! Mould everywhere. Massive crack in the sink, vent covered in dust. Outside the grass has not been cut in years. Looks like murder central! Friends ordered veggie pizzas, apprentiy pepperoni is a vegetable!! Food... More

Having known this hotel from 15 years ago I booked on its reputation. On arrival I found that it was under new management and appears to have been left very under invested. The decor was poor, service average and the bar and food a disappointment. if this is the best of British hospitality for the Olympics then I am slightly... More

We arrived at this hotel at the end of September after having a day in London and we needed somewhere to stay for the night as we were going to Brentwood the next day. When we got there, as we was walking in, there was a congregation of men blocking the door whilst smoking, 2 of the men asked us... More

me and my friend stayed for one night whilst visiting essex nightlife, well when we drove up to it we missed it because it looked like a building that was shut down closed, but then double looked and realised it was the place, very scared going in, but they was a huge group of men (20/30) out the front so... More

DO NOT STAY HERE On arrival we checked in was given our room keys then left to find our rooms ourself was not told there was not cooked breakfast only light breakfast the boys room stank of mould had dirty towels from last guest in the room. our room was so hot we couldnt turn the heating down or off... More

Stayed here on a business trip. Very disappointing in ever department, the hotel looks a mess from the outside with mattresses stacked up against a bedroom window just in front of the main door. The bedroom was clean, but the double bed was in a very poor state and had collasped on one side, the TV did not work and... More

I recently attended an event at the hotel with my fiancee for what should have been an exciting end-of-term affair. However, the food was among the worst I have ever had the unpleasant experience of having to consume, including salty chocolate on profiteroles and chicken that would have been thrown out of a kebab house in Turkey for crimes against... More

VERY VERY DISAPPOINTED in everything from the arrival to the hotel our wedding meal, totally disgusting, it cost my husband over £5000, we tried getting our money back with a solicitor, letters from our guests, we did write to them in the September eventually we did hear in the January and was informed they had gone into liquidation, but I... More