BEST WESTERN Higher Trapp Country House Hotel (Burnley, United Kingdom) - Hotel Reviews

Bakerface

Reviewer

5 reviews

Reviews in 5 cities

1 helpful vote

“Top notch service!!”

Reviewed 20 May 2012

Excellent service, staff have amazing interpersonal skills, great breakfast and crest toothpaste. Good job guys!! More

Was this review helpful? Yes

Problem with this review?

guymCannock

cannock

Reviewer

4 reviews

Reviews in 3 cities

“romantic night away”

Reviewed 10 May 2012

we stayed here for a night away and to relax and wow what a lovely hotel the staff were execelent and food was fantastic we are having our wedding there in 2014 and well all i can say is that what a fantastic place also can i say thanks to dawn roxy ray in the bar and the housekeeping ladies... More

Was this review helpful? Yes

Problem with this review?

Thank you very much for taking the trouble to write a review. I am delighted to read your excellent review and how much you enjoyed your stay. Thank you for your comments about Dawn, Roxanne and Ray, they are part of a great team in the restaurant and I have passed your comments on to them. I am so pleased... More

sallyburr

ark city

1 review

“No room at this inn...”

Reviewed 24 April 2012

We stayed here in September, 2011 and very much wanted to return this coming September and stay a month or more so we could truly explore this area of the UK in depth. Unfortunately, though it is only April, we seem to be unable to be accomodated. Darn it!!!!! More

Was this review helpful? Yes

Problem with this review?

Thank you for taking the time to review our hotel. I am delighted to hear you were considering returning to stay with us this year, it is disappointing that you were not able to book for this coming September. Even if you are unable to book online, for future reference, you should always give one of our helpful reception team... More

yrretronnoco

Liverpool, United Kingdom

Contributor

11 reviews

Reviews in 6 cities

1 helpful vote

“Anniversary trip”

Reviewed 16 April 2012

Stayed here for one night (Fri) recently and very pleased overall. I asked for room 5 as other TripAdvisor's had recommended it. I would too. very good views, jacuzzi , good size. Need to improve flow of hot water as took about 3-4 mins for shower to get warm enough. TV needs to be circa 21st century but hey, the... More

Was this review helpful? Yes

Problem with this review?

Thank you for comments about the hotel. I am delighted to hear you had a pleasant anniversary trip. Thank you for your comments about your room I am pleased to read that you enjoyed your stat in Room 5 which, will be the next room to receive an upgraded television. I hope you will return to the hotel very soon... More

Goldcrest123

2 reviews

Reviews in 2 cities

“Fantastic wedding venue”

Reviewed 14 April 2012

We got married here and March and the day couldn't have gone better . The grounds and the hotel are beautiful and the service excellent. Jamie the wedding planner had everything under control and Dawn the restaurant manager deserves a special mention. I cannot recommend this hotel enough More

Was this review helpful? Yes

Problem with this review?

Thank you for taking the time to leave your review of our hotel. I am delighted to hear you had a fantastic weekend with us for your wedding. Thank you for the lovely comments about Jamie and Dawn, I have passed this on to both of them. I hope you will return to the hotel soon. More

Posh100

St Albans, United Kingdom

Top Contributor

56 reviews

Reviews in 27 cities

21 helpful votes

“Perfect for a business or pleasure stay in Lancashire”

Reviewed 9 March 2012

I have stayed at the Higher Trapp many times over the last 4 years both as part of my business travels but I have also returned for weekend breaks with my husband. I have not reviewed it for 18 months and felt that it was time to up date my review. It is still the nicest Best Western hotel that... More

Was this review helpful? Yes

Problem with this review?

See 2 more reviews by Posh100 for Burnley

Posh100 has 1 more review of BEST WESTERN Higher Trapp Country House Hotel

“HOME FROM HOME WITH LOVELY FOOD & STAFF”

Reviewed 20 September 2010

Thank you for your honest review and kind words about the hotel and my staff. I am very pleased that you always enjoy your stay at the hotel. I hope you continue to stay with us and I am always available if there is anything that you need. I look forward to seeing you soon. More

richiehals

Skelmersdale, United Kingdom

Reviewer

4 reviews

Reviews in 4 cities

20 helpful votes

“Very relaxing weekend break”

Reviewed 17 February 2012

We stayed at the Higher Trapp on for a valentines weekend break on the 11th of February and we were allocated room number 10. The hotel is set in a beautiful peaceful location. Check in was straightforward and the staff were really helpful. The room was nice but we were shocked to find that the main window did not open... More

Was this review helpful? Yes

Problem with this review?

Thank you for your lovely comments about the hotel. I am very pleased to hear you enjoyed your stay, I have passed you compliments on to the kitchen and to the restaurant staff. Such a shame you didn't get to see our resident deer, we also have a heron which is a regular visitor to the hotel! The window in... More

ez-n-frank

Leeds, United Kingdom

Top Contributor

53 reviews

Reviews in 28 cities

54 helpful votes

“Distinctly average”

Reviewed 30 January 2012

We stayed at the Higher Trapp on Christmas Day 2011 and I would say it was just average, nothing particularly negative or positive to say about this one. The hotel is set in a nice peaceful location. It's not particularly hard to find but it's further from the main road than you expect it to be. Check in was straightforward... More

Was this review helpful? Yes

Problem with this review?

Thank you for your honest review of the hotel. I am disappointed to hear your stay did not exceed your expectations, we do strive to ensure that each guest has a fantastic stay. We have just had an overhaul of our central heating system and all issues related to the heating have now been solved. I hope you will return... More

vicky w

sheffield

Reviewer

5 reviews

Reviews in 3 cities

“Great period hotel”

Reviewed 21 January 2012

We arrived on a cold, wet and windy night but the welcome could'nt have been warmer. Our room was first class with four poster, jacuzzi bath, wonderful views. Food in the bar/restaurant was very good in value and quality both at evening meal and at breakfast. A lovely period hotel with staff helpful and friendly More

Was this review helpful? Yes

Problem with this review?

Thank you for your feedback on trip advisor I am so pleased you had an excellent stay. I am delighted to hear Faye gave you a warm welcome, I will make sure she is aware of your positive comments. Thank you again and I look forward to your next visit. More

ainsyLeeds

leeds

Reviewer

3 reviews

Reviews in 3 cities

2 helpful votes

“great hotel in a great location”

Reviewed 10 January 2012

1

person found this review helpful

me and my wife stayed here for 2 nights on a b&b basis and thoroughly enjoyed our stay.The hotel is in a great location, feels like you are in the wilderness yet amenities are just a 5 minute drive away.The hotel staff are polite and helpful and apart from the breakfast sausages!!!!!!!! the food was very nice.The location of the... More

Was this review helpful? Yes

Problem with this review?

Thank you for your wonderful comments about the hotel. I would definately recommend you visiting in the spring or summer so you can enjoy the terraced gardens. I have passed on your review to my staff as it is a great motivational tool to receive positive feedback. I will discuss the breakfast with the head chef. Thank you once again,... More