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All 3 Clayton-le-Moors hotels

Mercure Blackburn Dunkenhalgh Hotel & Spa

4.0 of 5
Blackburn Road, Clayton-le-Moors BB5 5JP, England
Hotel amenities
Mercure Blackburn Dunkenhalgh Hotel & Spa
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458 reviews from our community

Traveller rating
    114
    149
    97
    61
    37
See reviews for
Families
87
 
Couples
154
 
Solo
27
 
Business
91
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Oxfordshire
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

Family visit in a large room with enough towels only for 2! No air conditioning at all and only 1 small windows for the entire room meant that anyone using the toilet would share the experience with the rest of the family :(. There was no extractor fan working in the bathroom and the staff explained that it would only... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
18 June 2013

Dear Guest Thank you for your feedback. I will share your comments with the team and aim to remedy the issues that detracted from your enjoyment of your stay. Yours sincerely Ivan Lynch General Manager More

Preston, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 11 June 2013

I very recently stayed in this hotel on an over night Spa break. This included bed and breakfast, evening meal and a spa treatment and I must say was excellent value. The hotel is very comfortable with nice rooms and has very helpful and pleasant staff, especially in the restaurant. The meals were extremely delicious with lots of choice. The... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
18 June 2013

Dear Guest Thank you for your feedback. Your comments are appreciated. I will share them with the team. Yours sincerely Ivan Lynch General Manager More

Manchester, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 June 2013

I thought it would be quite nice to book an overnight stay for my girlfriends birthday. The deal I found included a 3 course meal and a massage with breakfast the following day. We were informed through the booking that check in would be from 2pm, and the massages were preferable to pre-book to confirm the time of appointments. My... More

Was this review helpful? Yes 1
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
11 June 2013

Dear Guest I am sorry that your experience was not as we would have liked. It is disappointing from our point of view to hear that the booking was mis-managed. I will look in to it with the reservations and spa team to try to resolve the issues raised. It is really frustrating to hear as we have spent a... More

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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 10 June 2013

My review is split into two - firstly the hotel and then the spa experience. After a relatively short drive (45 minutes) we arrived at our destination, the Mercure Blackburn Dunkenhalgh Hotel and Spa having booked the Spa Reviver Package with a room upgrade for £184.50. This package included a 3 course evening dinner, overnight stay with breakfast, access to... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
11 June 2013

Dear Guest Thank you for providing feedback. I am sorry that the room and restaurant experience did not live up to expectations. We did have events on in the hotel on Saturday, but a different team looks after the restaurant and they should have been more than able to accommodate you. I am sorry that the service was not as... More

Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 6 June 2013 via mobile

Hotel of two extremes. First impressions when I arrived were positive. Impressive exterior and friendly reception staff. Very disappointed by the room. Initially the toilet was faulty. However, reception sorted within minutes. The room was above the spa and felt like a sauna. Speaking to other guests and reception, it is well known that these rooms are "hot". Air con... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
11 June 2013

Dear Guest Thank you for your feedback. The hotel is due to upgrade the internet connection in June. This should mean full connectivity throughout on a complimentary basis. The rooms that tend to get warmest have all recently been fitted with new fans. There is a capital plan in place to upgrade this to air conditioning, but as yet I... More

London
Top Contributor
98 reviews 98 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 6 June 2013

At first sight this is an impressive Mercure hotel, a beautiful old building and lovely grounds. The car park is huge and free; and the welcome from the staff is friendly and efficient and the interior of the hotel is attractive, grand staircases and chandeliers etc. There is a large lounge area with a bar, free wi-fi and a pleasant... More

Was this review helpful? Yes 1
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
7 June 2013

Dear Guest Thank you for your comments. We take all feedback seriously. I will share your comments with our maintenance team and make amends where possible. We are aware that some rooms are in need of updating and have an upcoming refurbishment schedule to do just that. We have been trying to get the finances from the owners to do... More

Fareham
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 June 2013

My wife and I stayed at this Hotel for 4 nights from 20th May. as part of a Coach Tour.We were advised by the Hotel to warn reception before arrival of any difficulties with stairs.This I did by email but we were allocated a room up three flights of stairs. On entering the room the first thing that struck us... More

Was this review helpful? Yes 1
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
5 June 2013

Dear Guest Thnk you for your feedback. I am sorry that things were not right on your arrival. Basic maintenance checks are carried out, so it is a little embarressing to hear that there are issues of this nature. Please accept my apologies. We are limited at the hotel in regards to the rooms that are on a low level.... More

Middleton, United Kingdom
1 review
5 of 5 stars Reviewed 2 June 2013

We booked this at short notice..and was not disappointed!! We Paid £154 in total for – 1 Nights Stay (Saturday night) 1 Spa Treatments (each) 3 Course Evening Meal Bottle of Wine Breakfast On arrival we were greeted by a friendly receptionist, very quick and easy check in, straight to the room, it was in the courtyard next to the... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
11 June 2013

Dear Guest Many thanks for your feedback in regards to your recent stay with us. I was pleased to hear that your stay had been a pleasant one. I hope that you will return to us in the future. Kind regards Ivan Lynch General Manager More

Chelmsford, United Kingdom
1 review
5 of 5 stars Reviewed 28 May 2013

This Hotel gave me every thing I desired while away from home on my own . So much so I am returning today for another 3nights. Please be aware of the inaccurate post code this may present problems. The staff could not have been more helpful.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
29 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future. Kind regards, Ivan Lynch General Manager More

Warrington, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 26 May 2013

Hotel was excellent and only a short way from the M65 junction. We stayed on a Spa weekend via Spa Breaks. Unfortunately Spa Breaks were difficult to deal with and gave us a lot of poor information however the hotel we very obliging at sorting out the mistakes made by this other company. Food and service was excellent as were... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
29 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future. Kind regards, Ivan Lynch General Manager More

 
 
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Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Also Known As:
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
Address: Blackburn Road, Clayton-le-Moors BB5 5JP, England
Region: United Kingdom > England > Lancashire > Clayton-le-Moors
Amenities:
Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Clayton-le-Moors
Price range (per night): RM294 - 457
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more   less 
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