Our room was very comfortable, the bed was huge and the bathroom had lots of fluffy towels. Breakfast was great, lots of choice. The bar area was very relaxed and welcoming, the staff were very friendly and helpful. It was busy as there was a christening reception, but the level of service was really good and nothing was too much... More

really staff must try harder to be approachable towards the public>having spent over 40 years of my working life dealing with customers and the general public alas would not have lasted long in any employment with this attitude> this i might add includes the wee man in the lilac shirt really bad manners not welcoming then to add insult to... More

This is a lovely place to eat. The food is good. Most of the staff are fab. A woman behind the bar could not have been more unfriendly and miserable! During the meal a young female staff member was rude and seemed to have absolutely no idea about manners or customer service. It's a shame because all the rest of... More

Stayed 2 nights at this hotel. Contrary to their website this is definitely NOT a luxury boutique hotel! Similarly to a previous review the smell of damp and drains, was all too obvious when you arrived in the reception area. We were given a key to room 1. It is small and dark. The kitchen staff frequently use the wooden... More

Stayed at this hotel 3 times before but it was known as Blackmore's never gave it a thought that it had been bought by the Punch group as it still comes up as the name we knew. always had a very pleasant stay and also the food has always been good, so never had to look elsewhere in town. Arrived... More

We booked The Plough at the last minute and were told that they had a small double room left so we took it. Yes it was small, but for two days it was ideal. It was modern and clean and the bathroom was nice. The staff are very friendly and helpful. We ate in the bistro downstairs the first night... More

Stayed here 3 nights in March 2013 on bussiness. The location is good - just outside the town centre of Alnwick - 5 min walk to all the shops and 5 mins walk up to Barter books heading the other way. We had an estate car and getting into and out of the car park was challenging - if you... More

Decided to have a meal here prior to going to the Playhouse. Although only 6.15pm had to wait a fair while for the meal. Food ok although my fish batter was overcooked so fish a bit dry. Husbands mixed grill ok. Didn't like the service. Meals just plonked down on a table in the bistro and we were called through... More

One of coldest Easter on record,arrived to freezing cold room,No towels or complimentary toiletries,told heating was on timer,and would turn on at four,towels ,We'd get them when extra staff turned up,heating did turn on as promised,but promptly turned off again,towel rail which was on same timer,did work,so bathroom was warm?we thought we'd have to spend night in shower room!no heating... More