Don't think I've ever been in a hotel with such terrible customer service. Not only were staff forgetful, really no cutlery with your food, they were rude. Is it because they were all so young, probably, because the only pleasant and helpful member of staff was a mature lady. The food, when you did get it, was average. Is it... More

I was perplexed by the Jekyll and Hyde nature of the reviews,mainly bad to terrible but with some that were passably good so I went back to the beginning of the reviews in 2004 and as the title says, nothing changes.The reviews were terrible then and are mainly terrible now .Some changes have been made it seems with the odd... More

booked on a voucher (40 winks £75.for 2 for 2 nights b&b) warm welcome with coffee on arrival.very clean spacious twin room with ensuite,very helpfull staff.food in resturant was fantastic and very reasonably priced,buffet breakfast with ample choice.would definately reccomend and would return tomorrow. More

We stayed using a Groupon voucher. We ate in the restaurant which was has very nice food at reasonable prices. Our room was large (sitting area with tv, sofa and chair) and large bedroom however it did need updating. Staff were pleasant and accomodating. Breakfast was a self service buffet which we thoroughly enjoyed and set us up for the... More

Clean and friendly, but very dated, we had a room just above the staff smoking area so was unable to open the window for the smell and noise!! thankfully we bought this on a Groupon deal, More

My partner and myself visited the Percy Arms Hotel on 6th and 7th May. 2012. We checked in about 18:00hrs and were pointed in the direction of our room. When we got into the room we noticed a 'musky' odour. the bathroom was very 'old and tired' the grouting was all discoloured and the whole room could have benifit from... More

Me and my partner booked the groupon deal for this hotel for 39 pounds and after reading the mixed reviews we thought we couldnt go wrong with this sort of price and a free glass of wine each and 10% off restaurant meals were included. On arrival we were greeted (not so welcomingly) by the receptionist. She was very one... More

After staying here a few months ago just for the one night, found the hotel to be cosy, just what we had hoped for. And we could bring our two little dogs along which was an amazing bonus as they are part of the family. We had an amazing afternoon, took the dogs walking, had fish and chips in Rothbury.... More

I almost didn't go when i read the reviews here and that would have been a terrible shame. We had a great time. The room was spacious and clean. All the staff were friendly and helpful. Breakfast was plentiful and delicious. Lovely blazing fire in the bar. I'll certainly be back. More