Paid nearly £700 for two rooms that arent spotless. My bed was rock hard and woke up with major back and neck ache. The food was poor and was like queuing for the January sales, then the rush. However, it's always busy so perhaps I've been unlucky. More

We stayed for 3 nights on a mid week break. The booking process online caused us a problem and when we arrived we had 2 rooms booked (1 paid for and 1 not). The receptionist said it wasn't a problem and cancelled one room. Only when we got our credit card billbafter the trip did we realise hey'd gone ahead... More

Check-in was smooth and efficient. Room clean and tidy! View: the laundry! Room phone does not work. More

My family are Merlin Annual Passholders and therefore are regular visitors to the resort - we aim to stay in the hotels at least once a year, and we still think as a whole, the hotels are great, but the same cannot be said about the benefits you now receive. Not long ago hotel guests received: + Free waterpark &... More

We stayed at the Splash Landings hotel on 19th/20th May in an Ice Age Room (new for this year) and it was absolutely fantastic. The hotel looks a little tired from the outside, but that is where the criticism ends. The staff were some of the most helpful and friendliest I have come across in years. We got there early... More

We booked into the splash landings hotel on a Free Friday basis in May. Which was a fantastic deal!! We got one night in the Splash Landings Hotel with two days theme park tickets for two adults and two children including breakfast for £189.00. I have wanted to stay at the Alton Towers hotel for a long time but it... More

We have just got back from the Splash Landings Hotel at Alton Towers. The hotel room was very bright, clean and well equipped. The food in the hotel was of a very high standard. We also went across to The Alton Towers Hotel for our dinner that was brilliant too. The water park was very enjoyable. Staff were very friendly... More

Ok, here is a quick catch up, last year we stayed at Splash Landings hotel,there where a few issues to say the least, Alton Towers got in touch and offered us a good deal to return,we did, and here is what we found.... Firstly, on the net there are a lot of people who want alton towers to pay for... More

Everyone who is complaining about this hotel needs to her a grip it was brilliant! 4 of is booked in to this hotel ranging from 20-39 and we all loved it! The staff are so friendly and helpful and i honestly don't remember seeing a single miserable staff member there. Thenroom and hotel theme was great from the carpet to... More