Having wanted to stay at the Alton Towers Hotel for many years, we finally got the opportunity & stayed overnight on Friday 17th May. The reception was only tepid but the reception area & common areas were very nice. The room was very disappointing and certainly in need of updating.We had a family room for 4 but only 2 hand... More

Good value for money... Food was good with a wide variety of choices available. Drinks are a bit highly priced in the bar. Rooms were clean and tidy but not vey spacious. Facilities were good and the swimming pool kept the children entertained for a few hours. Staff were helpful and friendly. Hotel was easy to get to and parking... More

We stayed in the submarine themed family room. Room was lovely and the children really enjoyed it. The problem was that it was directly above the central open area. At 10 o'clock at night after getting 2 very tired boys finally to sleep the singer started her last session and lasted for 40 minutes. To say that it was loud... More

Lovely hotel with a real good family ethos, restaurant, bar area and entertainment was very good. We stayed in a family room with a 12 and 15 yr old so there was still plenty room, my only criticism is that the bathrooms require upgrading and when the shower is on it sounds like a plane taking off! Very easy for... More

We stayed here at the end if January for a pirate weekend. For what we paid it was an excellent stay. My husband spent Friday in the water park with our 3 year old and I got comfortable by the fire with our little baby! The food in the buffet was adequate as was breakfast the next morning. Pirate Bills... More

We planned a trip to stay here on the weekend of March 22nd. After having it planned for a while, the weather took a turn for the worse as the weekend approached. However, upon contacting the park, they advised that they would be opening at the weekend despite the snow. So we made our trip anyway on their advice. After... More

Me and my boyfriend stayed at the hotel for 2 nights at the end of April. We arrived around 10ish on a Monday morning. Check in process was quick and easy despite having to walk out to the car park as I didn't know my car reg off by heart. Left our bags in storage which were in our room... More

Have stayed here several times throughout the year and never had a bad experience. The food and drinks services have improved vastly over the years as has the value for money. However the rooms are starting to look a little dated and are in major need of a refresh. Would recommend the hotel out of season when the park is... More

As soon as we arrived on the Friday morning, we were greeted by a smile by the porters. We confirmed our reservation at 9:00am and the porters looked after our luggage while we ventured onto the theme park. The hotel was magical, and our 7 & 5 year children absolutely loved the hotel. They were mesmerised by the talking mirror... More