Good location for seeing the area. We use as we vist family that live nearby. Good selection on breakfast menu so makes it good value for money. Rooms are clean and basis. Beds could be alot more comfortable. But thanks to the receptionist, Sarah Andrew, we had a better night sleep on our second night, thank you. Pillow selection could...
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Have stayed here twice and both times have been very comfortable. They were very helpful when I left something behind in my room. Will stay again when visiting family in Burton.
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Stayed for one night on our way home from Wales.Very nice stay.Good location. Would stay again.
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Standard holiday inn - clean, good sized room, comfortable bed, good shower. Breakfast was pretty decent - good choice continental plus sausages (cheap tasting), beans & scrambled eggs. The staff were efficient, happy & very friendly (although we stayed on a Friday night & the hotel wasn't busy). Burton is probably just about walkable from the hotel but we got...
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Dear Kleb99,
I am delighted that you enjoyed your recent stay with us. We did have a problem with the public area heating and we are in the process of rectifying the issue.
I was pleased to read that you found the staff pleasant and enjoyed our complimentary breakfast.
I would like to thank you for your feedback and look...
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Exactly what you expect from a holiday inn express. Clean well equipped rooms, comfy beds, decent bathroom, free buffet breakfast, rip off Internet charges. Come on holiday inn-sort this out!
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Dear loggirl,
I would like to thank you for taking the time to provide feedback on your recent stay and was pleased that you found it a positive experience.
Yes we do charge for internet access in the hotel. However we have worked hard to reduce the costs to our guests by changing provider last year resulting in an over...
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Check in very poor as staff chatting amongst themselves. No meet and greet.
Room quality poor and needs re-furbish.
Only standard rooms available.
No Priority guest facilites.
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Dear Mo Z,
Thank you for choosing the Holiday Inn Express Burton-Upon-Trent and for sharing your experience with us. Sorry to hear you did not receive the front desk service as you expected. This is certainly not a norm for our hotel and we would definitely look into that. We do offer the complimentary breakfast, and Peeler's restaurant and bar...
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Stayed just for one night while visiting friends in Burton. Found the hotel rooms clean and everything just as it should be.Staff were very friendly and made you feel welcome.Breakfast was basic continental with the addition of scrambled eggs, beans and sausage which was great.There is a pub next door and a McDonnalds across the road so handy for weekend...
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Dear Intruder3906,
I would like to thank you for taking the time to provide feedback following your recent stay with us. I was delighted that you found the staff to be friendly and that you enjoyed our complimentary breakfast.
Once again many thanks and we look forward to welcoming you back in the near future.
Kind Regards
David Parrett
General...
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Does exactly as advertised , basic hotel reception very helpful and friendly ,
Rooms quite big , breakfast basic but hot and fresh .
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Stayed here 28/10/11 to go to Alton towers next day, it's about half an hour away! My sat nav couldn't find it but we managed by putting in Wellington road, it's just off a McDonald's and a pc world/currys the room was nice and clean and staff friendly, the only downside was the breakfast, yes it is complimentary but I've...
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Dear Jmax1,
I would like to thank you for taking the time to provide feedback on your experience following your stay with us. As it was half term we were full that weekend and did get caught out by the volume of guests coming down for breakfast at the same time. We have since put in procedures to ensure we...
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I'm a platinum member so my internet was free - otherwise I would have been spitting feathers. Normally I find Expresses very good but strangely not in the UK. But it was 'ok'.
There aren't really any restaurants nearby (a pub and a McDonalds) so you really need a car (HI Express only has a restaurant for breakfast). But here...
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Dear Ebookjunkie,
I would like to thank you for taking the time to review our hotel following your stay in October. We do value your feedback as this gives us direction in our drive to improve our guest experience.
We do offer a limited dinner menu in the evenings for guests that prefer not to go out. Please accept my...
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