This is a beautiful place, a lovely venue for a wedding with a few provisos.
1. Don't wear heels, the path to the garden is gravel and very uneven grass. Two almost twisted ankles isn't a good look.
2. Don't book a party bigger than 18, they can't cope. Our wedding meal was a portion down (this after there being...
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My friend and I along with our wives were attending the unveiling of the Falklands Conflict Memorial at the NMA so we wanted to stay fairly local to the NMA but also had to attend the AGM at Stafford. Mercure have a good reputation and this hotel was the nearest to the NMA and we are glad we stayed here,...
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Dear Eon M,
Thank you for taking the time and trouble to post your review on Tripadvisor following your recent stay at our hotel.
I am so glad that you enjoyed our high levels of hospitality as we go to great lenghts to ensure that our customers receive outstanding levels of hospitality and are made feel unique and valued.
As...
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The wedding that we attended here was well managed from start to finish by the hotel team and Tom the toastmaster. The ceremony was in a different room to the main reception room and was well laid out, with a view onto the gardens at the rear. The main photo opportunities came about outside in the garden where there are...
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Dear Harv 12,
Thank you for posting a very positive review on Tripadvisor and for rating our hotel 5 stars following your recent visit.
I will certainly share your feedback with my team here whom I know will take great delight from such wonderful comments.
We look forward to welcoming you back to the Mercure Burton - Upon - Trent...
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Very good staff, breakfast, location, parking.
Bedroom a bit dated but clean and bright.
Mercure seems to have a level of consistency which is good.
Internet wired troublesome.
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Dear Diggs Bucks,
Thank you for posting your review on Tripadvisor following your recent stay here.
I am gald to note that you enjoyed your stay and your constructive feedback is very important to us as we continue in our search for excellence.
We look forward to welcoming you back to our hotel in the near future.
Kind regards
Tom...
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I stayed here for one night (business). I found the hotel to be comfortable, but food and drink on the expensive side and as it is in the middle of nowhere (if you don't want to drive to eat), they have a captive audience. I ate a nibble / bite size starter - not advertised as a starter, a veggie...
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Dear Travel Bunny 011,
Thank you for taking the time and trouble to post your review on Tripadvisor following your recent stay here at the Mercure Burton - Upon - Trent Newton Park Hotel.
I am gald to read that you found the hotel comfortable. In relation to the menu prices in the bar, we do offer a daily specials...
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The staff here are very efficient & polite, the rooms are comfortable.
When we arrived our room was a little cold, within a minute of calling reception we were given extra heating.
Our stay was linked with a Wedding, which all ran very smoothly. The following day breakfast was fresh & nicely served.
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Dear Mark Bath,
Thank you for posting such wonderful feedback on Tripadvisor following your recent stay with us.
I will certainly share your comments with my team whom I know will take a great deal of encouragement and inspiration from your feedback as we continue in our search for excellence.
We look forward to welcoming you back to the Mercure...
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Me and my partner stayed here for a few nights whilst we were visiting family, The hotel on entrance looks beautiful and inside is just the same. We stayed in room 203 little difficult to find if you come up the wrong staircase but with help from the housekeeper we found our room. A very comfy four poster bed i...
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Dear Emily H,
Thank you for taking the time to post such a wonderful comment on Tripadvisor following your recent stay at our hotel.
I will certianly ensure that Bethany in housekeeping is made aware of your kind words and I know that she and the rest of the team will take a great deal of inspiration and encouragement from...
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I stayed here over 2 nights with my girlfriend as part of a trip to Alton Towers. We stayed in the Derbyshire Suite, which is located at the front of the hotel overlooking the road. Even so it is very quiet as It's not a busy road.
The room itself is quite large but was dominated by a & very...
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Dear Mr Hareends
Thank you for taking the time and trouble to post your review of our hotel on Tripadvisor.
I was glad to note your positive comments concerning the hotel, it's gardens and the quality of the food you sampled. My team will take a great deal of comfort from your kind words.
I have noted your constructive comments...
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Stay in March, radiator in room cold also towel rail cold, was a warm weekend so no heat required even though March, not sure about room comfort in cold weather. Very good quality meals and good value. Breakfast can be very rushed, staff seem very keen on taking order even before you have sat down.
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Dear Mike S,
Thank you for taking the time to record your feedback on Tripadvisor.
I have noted your constructive comments in relation to the bedroom temperature and this I will get looked into immediately. As you correctly state in your review with March currently reaching record warm temperatures our central heating system is adjusted accordingly in the interest of...
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