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All 3 Sutton hotels

Holiday Inn London Sutton

3.0 of 5
Gibson Road, Sutton SM1 2RF, England
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Holiday Inn London Sutton
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Ranked #1 of 3 hotels in Sutton
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153 reviews from our community

    Trip type
Traveller rating
    34
    76
    27
    9
    7
Date Rating
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 May 2013

Arrived for a week-end break to see my family, looked promising we were upgraded to executive floor which was very nice - so glad it was an exec room I would hate to think what the standard rooms are like. Room was very tired by comparison to othe Exec rooms I have stayed but hey it was free! One drssing... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
3 June 2013

Thank you for taking the time in sharing your experience with us. I would like to take this opportunity to apologise for the inconvenience caused while dining in our restaurant and I have shared your comments with our Restaurant & Bars Manager for follow up, as this is certainly not the standards and services we are known for as well... More

Guernsey, Channel Islands
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 17 May 2013

I was only in Sutton for a one night stop over as I had flown to the UK for a concert that evening and was returning home the next morning. The hotel was chosen on the basis of location and that it would hopefully be of an acceptable minimum standard. As it turned out it was really quite good. Why... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
20 May 2013

I would like to thank you for your kind comments about our staff and services, something I certainly will share with the rest of the team here at the hotel. Looking forward to welcome you back to the hotel again in the near future. Yours sincerely, Marco Frik General Manager Holiday Inn London Sutton More

Athens
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 8 May 2013

We were in London for 3 days on business. Our initial intention was to stay close to the center, but nothing was available (on budget!) so we resorted to Holiday Inn Sutton (which proved ideal because the job was in Sutton anyway!). The hotel was what you would expect of a Holiday Inn 4*. The twin beds were very comfortable... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
20 May 2013

Thank you for taking the time in sharing your experience with us, highly appreciated. I have taken on board your comment with reference to the TV set, can only inform you that bwe have at present 4 rooms where the TV Plasma screen is mounted on the wall. A solution is being looked at for the other TV screens as... More

Ottawa
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 7 May 2013

We enjoyed our stay at this hotel, the service and staff were excellent. After a couple of days, the staff gets to know you and the service becomes even more personable. Rooms are a bit small by North American standards and have a shortage of outlets as most do not allow for more than one power adapter. Bathrooms are on... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
8 May 2013

Thank you for taking some of your valuable time in sharing your experience of your stay with us, we always highly appreciate feedback from our guest to see if our standards and services are appreciated. I have taken on board your comment regarding the internet charges and at present can only state that the WIFI service at the hotel, together... More

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 24 April 2013 via mobile

Stayed for one night with family prior to day at Chessington World of Adventures. Had a good size family room with plenty of space and additional settees. Bathroom though clean looked tired with mastic around shower controls and grout between tiles stained and dirty. Didn't eat at night there but went into town, meals are £1 more Monday to Thursday... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
26 April 2013

Thank you for your comments, it is always a pleasure to see that our guests are hapy with our standards and services provided. Can inform you that the bathrooms of all our standard rooms are due for refurbishment this year. Yours sincerely, Marco Frik General Manager More

Edinburgh
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 16 April 2013

Yes, its the only one in Sutton but have stayed here on occasions for the past 15 years. Some staff members in the restaurant seem to have been there that long so welcomed like long lost relatives. Rooms are clean and housekeeping staff are very efficient. The only complaints we have, its about time some of the rooms have walk... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
17 April 2013

Thank you for taking the time in sharing your experience with us. I have taken on board your comment about the walk in shower, which I remember you did make before and I had not forgotten about this and still working on. Yours sincerely, Marco Frik General Manager More

Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 16 April 2013

i've stayed here a few times, rooms are well maintained & equiped, close to train station staff are nice. never dissapointed if i stay here when i visit sutton, would definatley reccomand to other travelers

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
17 April 2013

Always a pleasure to have you at the hotel and we are looking forward to welcome you back again soon. Kind regards, Marco Frik General Manager More

England
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 11 April 2013

We stayed at this hotel over a weekend (we are Priority Club members) and found the rooms comfortable and clean and the staff helpful and courteous. The facilities were good and children enjoyed the swiming pool so much that they didn't want to leave it. Car parking cost £7 per day. The breakfast was included and was a good quality... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
17 April 2013

Thank you for taking the time in sharing your experience on your recent stay with us. I would like to apologise again for the delay in setting up the baby cot. I do remember this was brought up in the hotels's morning meeting and action has been taken accordingly to avoid an recurrence in the future. Your sincerely, Marco Frik... More

Larnaca, Cyprus
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 9 April 2013

Stayed here for two nights, mainly as it was the only Hotel in the area and being members of Priority Club received a good room rate. However, breakfast was not included so we opted to walk into Sutton as it was reasonable weather and found some excellent cafes. Double room and decent sized bathroom were fine. Surprised to find that... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
10 April 2013

Thank you for taking the time in sharing your experience withreference to your recent stay with us. Thought I inform you that, when staying at the hotel on a room only rate, breakfast vouchers can be purchased via Reception at £ 10.50 per person, which entitles you to a full English breakfast buffet. With reference to the WIFI charge I... More

Bath, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 April 2013

We have stayed at this Hotel a few times - the facilities and rooms are very well equipped. Staff always very helpful Very good location for trips in to London as Station and taxis are very easy to locate. Would definitely recommend.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review
9 April 2013

It is always a pleasure for us to read comments from opur guests stating they appreciate our standards and services at the hotel. Thank you for taking the time in sharing this with us. Looking forward to welcome you back again in the future. Marco Frik General Manager Holiday Inn London Sutton More

 
 
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Additional Information about Holiday Inn London Sutton

Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Holiday Inn London - Sutton Hotel
Holiday Inn Sutton
Sutton Holiday Inn
Address: Gibson Road, Sutton SM1 2RF, England
Phone Number:
Region: United Kingdom > England > South East England > Surrey > Sutton
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Sutton
Price range (per night): RM351 - 786
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the East, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 
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