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All 12 Independence hotels

Crowne Plaza Hotel Cleveland South - Independence

3.5 of 5
5300 Rockside Road, Independence, OH 44131
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Crowne Plaza Hotel Cleveland South - Independence
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64%
Ranked #8 of 12 hotels in Independence
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159 reviews from our community

Traveller rating
    68
    31
    26
    21
    13
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Families
42
 
Couples
24
 
Solo
9
 
Business
66
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Michigan City, Indiana
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 June 2013 NEW

Not a bad place to stay, very clean and the staff was friendly but it was "just okay" and I was expecting a "higher level" place to stay. I stayed on the 5th floor (Ambassador Level) where you had to have a 5th floor room key to enter. They also had a very nice drink/snacks event from 5-7pm and breakfast... More

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Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
17 June 2013

Kris C, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of... More

chicago burbs
Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 9 June 2013

I made my reservations over 2 months ago when I requested the top fifth floor which I read was designated to be the "quiet floor". When I arrived, I was told there were only rooms on the 1st & 2nd floor & it went downhill from there. When we entered the pool, there were men with their shorts/bathing suits down... More

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Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
10 June 2013

crazyflamingo, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We work to honor all guest requests for... More

Los Angeles, California, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 June 2013

I recently stayed at the Crowne Plaza, and will not be returning. Here are the issues I encountered: 1. My floor reeked of smoke (nonsmoking floor) and when I told the night auditor he said he would send someone up. 2. Same issue next night, told the night auditor again and he said 'I sent someone up before and they... More

Was this review helpful? Yes 2
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
13 June 2013

Lawrence B, Firstly, I would like to thank you for your feedback. We pride ourselves on our service, and your feedback is an imperative tool for us to continue improving. Although we cannot account for the actions of our other guests, we can work to smooth uncomfortable situations to make all guests feel comfortable, safe, and welcomed. I have taken... More

Dubai, Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 20 May 2013

Very rude staff. I requested one room type and was offered another upon my arrival, despite confirming it over the phone the day prior. Victor at the front desk was being very rude and unhelpful. I asked for the general manager. His name is Joe and turned out to be even more rude. He also told me he had never... More

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CrowneManagement, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
28 May 2013

Abdullah, We pride ourselves on impeccable service and your feedback is an imperative tool for us to continue improving. I regret that you were not able to stay with us for this visit and I welcome a chance to speak about the experience you did have. Should you have any additional reflections or need assistance with an upcoming reservation please... More

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 19 May 2013

Of all the options in Independence Hotel wise this is the best for the dollar. Rooms are very clean and much better than the Holiday Inn. The 5th floor Concierge level is great for breakfast and a happy hour is just as nice. Overall the rooms and the accomodations far exceed the money to stay at the Crowne Plaza

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CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
22 May 2013

Dear BobBell80: Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More

Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013 via mobile

This is a lovely lovely hotel. Spotlessly clean. Lovely bathroom, excellent facilities. The indoor pool is awesome. We had dinner in the adjoining Bistro. Aura. The food was delicious and the hostess Patricia was a treasure. So polite, helpful and friendly. We spent 18 days touring America from the West Coast to the East Coast, this was easily the best... More

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CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
15 May 2013

Dear foogiedew: Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We... More

Columbus, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 13 May 2013

We enjoyed our stay at this hotel very much. The beds were very comfortable with enough pillows and towels. We also enjoyed the indoor swimming pool where towels are provided on each chair and table on the pool side. Unfortunately, our 4-year-old son has got a febrile seizure and we had to call an ambulance, but the hotel clerk kindly... More

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CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
14 May 2013

Dear hokkaido: Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We... More

Alachua, FL
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 8 May 2013

I've stayed at the Crowne Plaza on several different occasions, most recently in May of 2013. It seems to be an older hotel but it appears to have had upgrades. It's not 5-star by any stretch but it is a decent lodging value in the Cleveland area. The I-77/Rockside Road interchange area is convenient and it is great in that... More

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See 2 more reviews by SharpestJim for Independence
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
9 May 2013

Dear SharpestJim: Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More

Pittsburgh, Pennsylvania
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 April 2013 via mobile

I recently stayed at this hotel as part of my son's basketball team. It was a pleasant surprise. The rooms were larger than expected (probably because the hotel is older). The bathroom was very small. The room decor was very nice. The pool was nice but the hot tub was not hot. The hotel has a nice outdoor pool but... More

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CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
22 April 2013

Dear SFKids: Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest... More

Toronto, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 April 2013

I would really give this hotel 3 1/2 stars if it was available. Very good is an overstatement! I was there for a seminar, so the rates were very good and the hotel was packed. The hotel staff were very obliging and collected us from the airport as well as took as to nearby places - it is in the... More

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CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review
9 April 2013

Dear tdmac: Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More

 
 
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Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Address: 5300 Rockside Road, Independence, OH 44131
Phone Number:
Region: United States > Ohio > Independence
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Independence
#5 Business Hotels in Independence
Price range (per night): RM313 - 523
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 
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