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Embassy Suites Hotel Cleveland-Rockside

3.5 of 5
5800 Rockside Woods Boulevard, Independence, OH 44131
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Rock & Roll Hall of Fame
Embassy Suites Hotel Cleveland-Rockside
Ranked #8 of 12 hotels in Independence
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190 reviews from our community

Traveller rating
    62
    63
    30
    24
    11
See reviews for
Families
76
 
Couples
28
 
Solo
10
 
Business
53
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Boston, MA
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 7 May 2013

Nice clean rooms (with mini-fridge and separate living area with door to close off the bedroom), friendly staff, good breakfast - all the things most travelers look for. I heard that they have a shuttle to/from the airport, but I did not utilize or inquire any further. This was a very convenient location for me, so it was a perfect... More

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
15 May 2013

Thank you so much for taking the time to tell us about your great experience. My team will be very pleased that we exceeded your expectations. Look forward to servicing you again soon. More

Dearborn Heights, United States
1 review
5 of 5 stars Reviewed 3 May 2013

The food in the lunch/dinner areas and all staff were extremely top notch. And the price of my room was very reasonable for all the amenities, managers reception and complimentary breakfast providede by the hotel! Definitely would recommend!

Was this review helpful? Yes 1

Review collected in partnership with Embassy Suites Hotels

Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
15 May 2013

Thank you for your feedback. We have recently changed our menu in the restaurant and have seen alot more positive feedback regarding the new items. I am glad you enjoyed your stay. We look forward to servicing you again soon. More

countryside, il, United States
1 review
3 of 5 stars Reviewed 22 April 2013

would have preferred a big king as opposed to a double bed suite for one person. suites are nice to put bedrooms away from the hallway and atrium. GREAT breakfast! workout room equipment needs replacement and repair.

Was this review helpful? Yes 1

Review collected in partnership with Embassy Suites Hotels

Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
15 May 2013

I appreciate you taking the time to give us some feedback regarding your most recent stay. I do apologize you didn't get the bed type that you requested. Our doubles and king bed types are split 50/50 and we do try and accommodate everyone's needs if possible. I will be sure to look at the Fitness Center's equipment issue immediately.... More

Meadville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 April 2013

Very nice...would stay here again. Friendly staff, clean rooms, close to my meeting destination. Bar staff was friendly. Good value. Free shuttle to my meeting. Excellent breakfast buffet. Bed was comfortable. Room was spotless.

Was this review helpful? Yes 1

Review collected in partnership with Embassy Suites Hotels

Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
15 May 2013

Thank you for your positive feedback. My housekeeping team will be very happy to hear that your room was spotless. This has been a big focus of mine and the Housekeeping Mgr. We look forward to servicing you again soon. More

Brighton, Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 April 2013 via mobile

As I travel throughout the mid west regularly, when I am in the NE Ohio area I usually staty and this location. WHY? Because the staff is very accomodating and attentive to my needs, the hotel is clean and the rooms are well maintained. For those that enjoy breakfast this place is tops! They offer a create your own omelette... More

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
15 May 2013

Thank you so much for taking the time to tell everyone about your stay. I will be sure to pass along your comments especially to the omelet cooks. Look forward to servicing you again soon. More

1 review
4 of 5 stars Reviewed 10 April 2013

The overall stay was good as we were only there for 1 night. Did not like the fact that there no towel racks or a fan in the bathroom. The bathtub needed some Drano as it was backing up, we told this to the front desk clerk when we left. We've stayed at Embassy Suites in downtown Chicago and loved... More

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Review collected in partnership with Embassy Suites Hotels

Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
15 May 2013

I appreciate you taking the time to tell us about your most recent stay. We are gearing up to change out some of our furniture items (like the sofa). We have recently renovated the bathroom but will look at your suggestion to get towel rack in there. The pull out sofa linen has the top sheet folded over the bar... More

Dexter, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 8 April 2013

I took my wife and son to the Embassy Suites Rockwood for a quick stay so we could goto the Rock N Roll hall of fame and the Pro Football Hall of Fame. The staff was very accommodating as they let us partly check-in as Rock HOF tickets were included with our stay. Upon arriving for the night, things had... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 8 April 2013

Evening reception and wonderful breakfast made this stay very enjoyable. The pool, fitness room and pool table gave us things to do, and the suite was comfortable when we just wanted to relax. Overall our stay was a very good experience and we would recommend this hotel to others.

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Review collected in partnership with Embassy Suites Hotels

Kettering, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 31 March 2013

Found this property beginning to show it's age and it is definitely off the beaten track. Better have your GPS. Paying $12.95 for Wi-Fi is very disappointing. Why hotel chains continue to use duvet's on the beds is beyond me. I find them too heavy and hot for a comfortable night's sleep. As a Hilton Honors member I found this... More

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Chicago
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 28 cities Reviews in 28 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed 29 March 2013 via mobile

This hotel has seen better days, the rooms are shabby. The lobby area is very nice and you can tell they've put money into that but the rooms needs some major work. The carpet is stained and very worn (see picture), the doors have holes in them (see picture), and the room kind of smells. As a HHonors member I... More

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review
9 April 2013

Thank you for taking the time to share your experience. We are looking to update our case goods. We are excited about this since we understand the expectations of our loyal Hilton Honors members. We look forward to your return. More

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Additional Information about Embassy Suites Hotel Cleveland-Rockside

Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Region: United States > Ohio > Independence
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Independence
Price range (per night): RM340 - 615
Hotel Class:3.5 star (3.5*)
Reservation Options:
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